Mavisbank Care Home

Lennox Crescent, Bishopbriggs, Glasgow G64 1XF
Submit a Review
9.8 69 Reviews
  • Mavisbank Care Home, Glasgow
Mavisbank Care Home, situated in the popular town of Bishopbriggs, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This lovely home offers many fantastic facilities for residents to enjoy, including on-site café, hair salon and spacious patio area, which is perfect for relaxing in the warm, sunny weather.

The catering team at Mavisbank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The team at Mavisbank likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Mavisbank, residents are encouraged to take an active role in the Bishopbriggs community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Mavisbank.

Show Mavisbank Care Home on the Map

Care Provided by Mavisbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Cairns (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Mavisbank Care Home Reviews (69)

Total of 69, showing 21-40
9.8

Mavisbank Care Home has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Mavisbank Care Home has 69 reviews.

Overall Experience

  • 53
  • 15
  • 1
  • 0
  • 0

Date Published

69
3
12
33
36

Review from J K (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two relatives in Mavisbank Care Home and they are always very well looked after by all the staff. The staff are very friendly and they are led by an excellent care home manager. The manager is always keen to engage with the relatives of the residents to hear their views. The atmosphere in the
home is very positive and warm and all the residents are made to feel very comfortable. I have no problem recommending the home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shona S (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home in Bishopbriggs.
Very satisfied with the care for my dad and my mum is very satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven M (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my mum's care at Mavisbank Care Home. All staff are great. The home manager always takes time to speak with me when I visit. Food is good. I have no concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Nephew of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always very clean and today. My aunt is comfortable and content and staff are very attentive and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Husband of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager was so helpful in supporting me to ensure a safe transition for my wife from home into Mavisbank Care Home. The staff are very welcoming and caring. I feel ecstatic that my wife of sixty years is being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Niece of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff, nothing is too much trouble. They are always happy to help and keep me updated as to how my aunt is doing. My aunt seems settled and happy in her new home. My aunt enjoys getting her hair done and enjoys the activities provided. I always leave happy knowing she is well looked
after and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has settled in well. She is well cared for and supported. The care home is quick at calling the GP if required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James K (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Mavisbank in May 2022, along with her sister.
Since they moved to Mavisbank, we, as a family, have been very happy with the standard of care they have received. Staff are always friendly and welcoming to visitors and have the resident's best interests at heart. The staff
are led by an excellent home manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a real difference in my mum since she moved into Mavisbank. She looks and sounds happier. She is definitely benefitting from the company around meal times and is eating better. I can see she feels more secure and both supported in the home. She has really enjoyed interacting with staff
pets. It was so lovely to see the photos of her with "Harvey" (therapy pet). Thank you for taking such good care of Mum. She talks about her room as her "home".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is a first-class professional at her job. She runs a well-organised care home with the highest of care delivery and standards. All the staff are caring and very respectful in all aspects of this service. As a nurse of 35 years and in the caring profession myself I was very impressed by the
manager the first time me and my brother met her, we were very impressed by her approach and were more than happy to put our Mum into her care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Husband of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of entering the home the staff have been 100%, from management to cleaners. Makes my family and I at ease to see my wife happy, comfortable and content, as at first she was very agitated. I can not praise them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the care provided by Mavisbank Care Home staff has been excellent. My mum is happy and in good physical condition despite her Alzheimers. She enjoys the activities provided and social provisions. The home staff are very good at maintaining contact with myself, ensuring that I am always
informed of my mum's condition and any issues that have arisen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is an excellent place for the elderly with disabilities. Unfortunately, as my mother was visually handicapped and deaf it was not right for her and I think she will be much happier with her family.
Staff are excellent, treating residents like family.
My only complaint is about laundry,
although the lady is lovely, quite often Mum was wearing other people's clothes instead of her own, especially knickers and socks. All clothes were labelled, she needed more help with 60 residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mavisbank Care Home

Thank you for taking the time to give us feedback and we would like to wish your mother all the best with her family. We will review our laundry processes and hours to see how we can improve, following your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal care is excellent. Friendly staff, genuine care. Helpful and professional.
My only gripe is when residents are being readied please put a sign on the door, 'Busy' or similar.
Mavisbank is cleaner looking too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Friend of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home the staff are extremely welcoming. The staff are very caring, compassionate, kind and thoughtful. The premises are very well looked after and have immaculate cleanliness. I would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham H (Nephew of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Mavisbank to be welcoming and friendly. Staff are warm and friendly and always exhibit genuine empathy and kindness. The care home itself is warm and comfortable, with high-quality pictures and fittings - there is certainly a homely atmosphere. Staff always make time to answer any queries and
provide privacy for personal discussions with residents' relatives. So far, our family is more than happy with our decision to move our relative into Mavisbank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W T (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Mavisbank Care Home in the summer of this year. Since then, I have always been impressed with the staff. They care about all their residents and take time with them. No request for help is ignored and they encourage the residents to do things, from dressing themselves to joining in
social events.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Wife of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, pleasant surroundings. Staff are friendly and approachable. My husband has been a resident for almost 5 years, he is happy with his room and with the caring staff. As a family we are happy with his care, he is safe and well looked after.
Staff keep us informed when he is unwell and what treatment
he is having. Very happy with his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosezena M (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in the home for 3 days. First impressions are good. My mum, who is 97 and blind seems settled. Obviously, she is still finding her way around. She is enjoying her meals and the staff are lovely with her.
As I live in France and am 75, I can only visit occasionally but will
keep in touch by telephone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager goes out of her way to provide whatever my mum needs. The staff are brilliant and the care home is spotless. Mum has been there since Many and settled very quickly. I would totally recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Mavisbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Mavisbank Care Home is calculated as follows: ( (314 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 395 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mavisbank Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kate

Kate Cairns

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“For me, kind care is being genuinely compassionate to every person, really caring about making their life as happy and fulfilled as possible.”


As a dedicated healthcare professional, Kate has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for many years, Kate closely shares the company’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Kate remarked:


“I am a people person, there’s nothing better for me than building good relationships with my Colleagues, our Residents, their loved ones and external professionals.”


In her spare time, Kate enjoys like to wind down with a good book and spending quality time with her friends and family, especially going on holiday.


If you would like to find out more about Mavisbank, Kate would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.