Mavisbank Care Home

Lennox Crescent, Bishopbriggs, Glasgow G64 1XF
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9.8 69 Reviews
  • Mavisbank Care Home, Glasgow
Mavisbank Care Home, situated in the popular town of Bishopbriggs, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This lovely home offers many fantastic facilities for residents to enjoy, including on-site café, hair salon and spacious patio area, which is perfect for relaxing in the warm, sunny weather.

The catering team at Mavisbank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The team at Mavisbank likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Mavisbank, residents are encouraged to take an active role in the Bishopbriggs community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Mavisbank.

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Care Provided by Mavisbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Cairns (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Mavisbank Care Home Reviews (69)

Total of 69, showing 41-60
9.8

Mavisbank Care Home has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years. Over all time Mavisbank Care Home has 69 reviews.

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Review from S M (Brother of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive manager. Good communication. Excellent virus management. Nice approach with clients. Overall, very good.

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Review from Christopher S (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had an introduction with the new manager. Very impressed with the attitude and professional approach to residents' needs and welfare.

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Review from Drew B (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum gets on great with the staff. Staff are very friendly and easy to get on with.

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Review from Linda G (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the last few weeks, I have noticed a vast difference in care given to all residents. My mother has settled well and the chair provided to her has helped her a great deal. Staff are so nice to her and always greet us nicely.

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Review from Mary D (Wife of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted my husband is in Mavisbank. The staff go above and beyond with care. They are very helpful in answering any questions you need to be answered. My husband has settled well. I could not ask for a better place for my husband to be in. The staff are all great with him. I would recommend Mavisbank
100% to anyone looking for care for their loved ones.

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Review from Joyce W (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Mavisbank Care Home for 2 years now. My mum has dementia. The staff are forever going above and beyond. The manager is forever assisting our family needs as my dad visits there and has health issues too and they always assist to make sure his safety is ok while visiting
our mum. Delighted with well being as activities are great and my mum is very content. Well done to all staff for their hard work and going above and beyond.

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Review from Eileen O (Niece of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my auntie is very well cared for in Mavisbank. I had an enormous amount of guilt putting my auntie into a care home. However, she has settled and enjoys all the company. She is very sociable and has lots of interaction with staff and residents. I would even go as far as saying that she is loved
by Mavisbank. Her spirits have been lifted by the doll therapy, and having someone to look after is giving her a purpose. Thank you.

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Review from Ryan D (Grandson of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Mavisbank in 2017 and she has lived there happily. She has a great rapport with staff and fellow residents. Staff are very attentive to my grandmother’s needs and any clinical issues/concerns are always picked up on and acted upon very quickly. Staff at Mavisbank ensure that
my grandmother receives a high standard of personal care even though at times she can be reluctant, staff ensure she is well presented and kept to the high standard, a smart lady she always has been. Pre-Covid Mavisbank had a wide range of activities in-house and also various bus trips that my grandmother enjoyed going on. Communication is efficient, we receive regular updates on my grandmother and indoor visiting now is great! The home superficially is tired however, the care and staff are above and beyond what we could’ve hoped for. There is a real family and welcoming feel at Mavisbank. Thanks again to everyone involved.

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Review from Samuel M (Husband of Resident) assisted by family/friend published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for their professional care to my wife at Mavisbank. It has been difficult times, but all staff deserve credit as they show love and support, not only to my wife but to myself in these difficult times of COVID. All staff are forever going above and beyond to keep
the communication going with me and my family which we appreciate very much. My daughter is forever recommending family and friends to Mavisbank as we are confident in their care of my wife. Huge thanks.

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Review from Mary W (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has deteriorated over a number of weeks then quite rapidly so. The greatest resource at Mavisbank is the staff team, high standard of care offered to my mum. The building is tied and in need of a refurbishment, however, aesthetic has no bearing on compassionate care and should not be a factor
in choosing whether to place a loved one in Mavisbank. The nursing staff have considerable expertise in palliative care, always sensitive to the needs of residents and their families. We will forever be indebted for the excellent care Mum received. Quite simply, thank you.

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Review from Pauline D (Daughter-in-law of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the home October 20 during lockdown. As you can imagine this was an extremely difficult time for us and especially for her. We received complete compassion from all members of staff and felt very comfortable with the care Mum was receiving. We got constant updates on her progress and at her
window visits could see she was being well looked after. Now we are allowed 1 visit a week to get into the home to see her, it is wonderful to see how the staff react with her and her Alzheimer's condition.

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Review from James L (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Regular kindness shown throughout all departments. Very receptive to needs and appropriate action applied.

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Review from Anne C (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents are in Mavis Bank. They are very content and happy here, very welcoming. Staff are excellent, very kind and thoughtful.


Varied activities. Both have a good relationship with all staff and their anxieties and confusion alleviated. They are both safe.


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Review from Jean O (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this care home and I am very happy and can sleep at night. I thank them all.

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Review from Janet B (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot better than the one I was in, nothing to do, no-one to speak to only the staff, I'm a lot happier and content here. The other care home I was in was depressing me, and I'm closer to my family now, staff are amazing here.

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Review from Angela M (Friend of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mavis Bank has a very homely feel and I am always welcomed during every visit in a very kind and friendly manner. The staff are very kind and caring and my relative is well cared for and very content at Mavis Bank. There are always lots of varied activities on daily. I would highly recommend Mavis Bank
care centre.

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Review from Frank H (Husband of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, whose disposition has changed is hardly very well and praises the care she receives. I appreciate the change is handled well. Healthwise, I think she is looked after well, though her swollen stomach is a worry.

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Review from H R (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care for my Mother. This is a lovely home with good staff.

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Review from Paula M (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today when I arrived, my friend of our family had her hair done and was looking super. I like the way the team know her needs, for example when she gets anxious and confused, the relationship she has with the admin lady settles her just by talking to her and spending time with her. I am happy with all
I see in this home.

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Review from Angela M (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been admitted to Mavis Bank Care Home since January 2018, she has settled very well and I think all staff from management to carers has been first class and would have no problem recommending family or friends to Mavis Bank Care Home.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Mavisbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Mavisbank Care Home is calculated as follows: ( (314 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 395 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mavisbank Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Kate

Kate Cairns

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“For me, kind care is being genuinely compassionate to every person, really caring about making their life as happy and fulfilled as possible.”


As a dedicated healthcare professional, Kate has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for many years, Kate closely shares the company’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Kate remarked:


“I am a people person, there’s nothing better for me than building good relationships with my Colleagues, our Residents, their loved ones and external professionals.”


In her spare time, Kate enjoys like to wind down with a good book and spending quality time with her friends and family, especially going on holiday.


If you would like to find out more about Mavisbank, Kate would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.