Whitefield Lodge Care Home has a Review Score of 8.4 (8.410) out of 10, based on 4 reviews in the last 2 years. Over all time Whitefield Lodge Care Home has 24 reviews.
Overall Experience
16
8
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0
0
Date Published
24
0
0
4
20
Reviewer Connection to Whitefield Lodge Care Home
15
3
2
1
1
1
1
Overall Experience
16
8
0
0
0
Date Published
24
0
0
4
20
Review from Shirley B (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Whitefield Lodge Care Home is the epitome of care, in my experience the staff (from every level) is thoroughly professional, always putting the residents at the forefront and never make the families/visitors feel on the edges. The ethos equals quality, friendliness, hard work, where everyone matters.
Reply from Ronnie Cavanagh, Marketing at Whitefield Lodge Care Home
Thank you, Shirley, for your comments about your recent experience at Whitefield Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Pauline D (Daughter of Resident) published on 25 October 2016
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
This home provides an extremely high standard of care. The staff are very kind and caring and nothing is too much bother. Mum can be challenging at times and the staff are extremely knowledgeable on how to deal with any issues. They have regular activities and mum has been for a few outings with the
staff which she really enjoys. Overall, I cannot recommend this home highly enough.
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Review from KMS (Daughter of Resident) published on 26 August 2016
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our mother has lived at Whitefield Lodge for over a year and throughout she has received an excellent standard of care. The care staff are very kind, attentive and helpful. The management team are always approachable and appear positive both in their outlook and their aim of maintaining high standards
in the home's environment and day-to-day running. The nursing staff are professional and efficient in their work. We particularly appreciated their time and support recently in keeping us informed about our mother's state of health during a difficult period for her and discussing the most beneficial treatment. Overall, we feel there is a genuinely warm and friendly atmosphere at Whitefield Lodge, where both residents and their relatives matter.
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Review from John K B (Husband of Resident) published on 18 August 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My wife of 58 years has been a resident for over three years with dementia and I have nothing but praise for the care and attention she receives in a clean, friendly and family-like atmosphere. I visit my wife every day and on leaving can return to my car and drive away in complete confidence that she
is safe and content.
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Current Review Score: 8.4 (8.410)
Overview of Review Score
The Review Score of 8.4 (8.410) out of 10 for Whitefield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.702 for Whitefield Lodge Care Home is calculated as follows:
(
(37 Excellents x 5)
+
(8 Goods x 4)
+
(1 Satisfactorys x 3)
+
(1 Very Poors x 1)
)
÷ 47 Ratings = 4.702
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.708 Points relating to the number of positive Reviews for Whitefield Lodge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
= 3.375
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Inspectorate (CI) Rating
Date: 31 Oct 2024
How well do we support people's wellbeing?
Adequate
(3)
How good is our leadership?
Good
(4)
How good is our staff team?
Weak
(2)
How good is our setting?
Adequate
(3)
How well is care and support planned?
Adequate
(3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
