Clyde Court Care Home has a Review Score of 8.2 (8.161) out of 10, based on 7 reviews in the last 2 years. Over all time Clyde Court Care Home has 24 reviews.
Review from Margaret M (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Clyde Court Care Home
Thank you, Margaret, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.
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Review from Margaret M (Relative of Resident) published on 6 August 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
I have witnessed such kindness over these years - compassionate
If I had an issue I felt comfortable to approach the staff and talk about it. They encourage that.
The final week of this lady's life was very difficult for me and the professionalism and care shown by the staff got me through it. I will never ever forget them for it.
If you are considering this care home for your friend or relative you are making the right decision. The staff are kind, caring and very approachable.
Thank you so much to all the staff for the care you showed to my very special friend.
Reply from Ronnie Cavanagh, Marketing at Clyde Court Care Home
Thank you so much, Margaret, for your wonderful review about Clyde Court Care Home. We are so pleased you felt your relative received great care and hope that her time at Clyde Court did see some friendships flourish, especially with the care team. We appreciate all of your kind comments about our team, if there is anything more we can do, please do not hesitate to reach out.
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Review from James C (Son of Resident) published on 3 July 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Clyde Court Care Home
Thank you, James, for your comments about your recent experience at Clyde Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Stephen H (Son of Resident) published on 22 January 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Clyde Court Care Home
Thank you, Stephen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Clyde Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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The Review Score of 8.2 (8.161) out of 10 for Clyde Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.132 for Clyde Court Care Home is calculated as follows: ( (41 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 76 Ratings = 4.132
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.029 Points relating to the number of positive Reviews for Clyde Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 6 Positive Reviews ÷ 14 = 0.429
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Sep 2024
| How well do we support people's wellbeing? |
Adequate
(3) |
| How good is our leadership? |
Adequate
(3) |
| How good is our staff team? |
Adequate
(3) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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