Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU
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9.4 78 Reviews
  • Castle View Care Home, Dumbarton
Located in a peaceful residential area in Dumbarton, Castle View Care Home offers personalised nursing and nursing dementia care to older people.

The home is a lovely place for residents to enjoy beautiful views of the country side, feel comfortable in communal areas and enjoy a range of wellbeing activities, including the onsite cinema.

At Castle View, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Castle View, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be promoting the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Castle View, and the team is dedicated to supporting residents in building strong relationships in the Dumbarton neighbourhood, organising regular events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the team at Castle View to provide the kindest care possible to all residents.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Rocks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Castle View Care Home Reviews (78)

Total of 78, showing 1-20
9.4

Castle View Care Home has a Review Score of 9.4 (9.426) out of 10, based on 10 reviews in the last 2 years. Over all time Castle View Care Home has 78 reviews.

Overall Experience

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Review from P K (Resident) assisted by family/friend published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Castle View Care Home for 4 years. I have developed a good relationship with the staff and feel that they know me very well. I am well cared for.

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Review from D M (Sister of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at Castle View Care Home since August 2022 and we couldn't be happier with her care. She has learning difficulties as well as physical disabilities and the staff are excellent with her chatting to her and showing her love, dignity, and respect. The activities coordinators organise
daily events and activities which my sister loves, keep her engaged, and help her mentally and physically. However, she especially loves Alfie the home's resident black labrador. We had dogs growing up so having Alife helped her settle in and feel at home. The staff and mgt team obviously recognise the well-documented benefits that having a dog has in helping reduce stress and anxiety and improve well-being and they should be recognised for their progressive approach to improving their resident's care home experience. Although not a trained therapy dog, Alfie is perfect for the job. He is well-mannered, calm, and friendly and a visit from Alfie is the highlight of my sister's day! I hope other care homes can learn from Castle View, consider following their lead, and recognise the benefits of having a care home dog like Alfie.

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Review from A M (Husband of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care my wife is receiving and all the information the staff has given me.

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Review from Sarah-Jane S (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castleview truly care about each individual resident, they took time to understand my father and did their best to make his last two years as happy and comfortable as they could be. Compassion, respect laughter, and fun were always there. Through a difficult time as a family, the staff
at Castleview supported us, as a family, especially my mother, ensuring we were kept well informed about my father's care, we were listened to and we felt reassured he was safe and well cared for.
Walking into the home on my regular visits to my father I was welcomed warmly and there was always a member of staff available if needed - the home presents a bright, busy happy environment, organized and centred around making each resident feel comfortable and at “home”. The staff is what makes this home, they are a great team.

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Review from J S (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, understanding, and compassion shown by the wonderful staff at Castle View to my Father (resident) and us, his family, was life-affirming. It gave us strength, confidence, and peace of mind to face a difficult time. Professional care attention to detail and individual residents’ needs are all
delivered with love and kindness. A truly caring home - thank you.

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Review from Malcolm M (Brother of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in Castle View Care Home for just over a year. I could not praise the staff highly enough for the quality of care and attention that he received during his stay whether that be for his basic or more complex needs. My brother also attended a number of the activities within the care home,
which he seemed to thoroughly enjoy. Although all staff (the full range from domestic to nursing, plus the handyman) were very good, the family felt that a number of staff were excellent and went beyond their call of duty.
Staff were very approachable, they also kept good communication with my brother's named contact. The care home responded promptly and positively to any changes in my brother's care needs, while the care home manageress was also approachable and liaised with visitors.
I have written this, having taken the views of family members who visited my brother regularly in the care home.

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Review from C J (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for almost a year now and it’s been a good place for him. The staff have been lovely and welcoming, as well as really helpful. The standard of care has been really good. Over the past year we have seen improvements in the home, which is great! The staff are happy to talk with
family and ensure that any issues are quickly dealt with. Both my dad and the family feel heard and supported.

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Review from William M (Brother of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My view of my brother's time at this home has been very positive. The staff are very helpful in every way and any thing that I have asked for has always been provided.

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Review from S D (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Power of Attorney for my Mum. I had looked after Mum for five years prior to her coming to Castle View. I am very protective of Mum and surrendering her into care was very difficult for me. Fortunately, I have been very pleased with all the staff who look after Mum. They are friendly, professional
and caring. They keep me updated and also are very friendly to me as I am in most days. Honestly, they are a great team at Castle View.

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Review from Alan M (Brother of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was moved here after his previous care home decided they could not care for him. The staff here have been exceptional at all times. Really welcoming on his arrival day and made the move-in really easy which helped both my brother and us. My brother can at times be challenging to deal with
but the staff work out his "triggers" and do everything to remove them so my brother doesn't get stressed. Really pleased with the care shown to date.

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Review from Linda R (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castle View Care Home are first-class. They care about their residents and treat them with compassion and dignity.
The food lacks variety, especially in the fresh vegetable category. A few greens instead of baked beans would be appreciated.
I can't really comment on the activities as
my husband does not want to participate. But I do know that there are a lot of planned outings etc. for those who do wish to take part.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Castle View Care Home

Thank you for taking the time to submit feedback for Castle View. It is delightful to hear these kind words about the staff and I will ensure to share this with the team. In relation to the meal service, I would like to again thank you for giving us this feedback. We value this, as it allows us to improve the quality of the care that we deliver. I would like to reassure you that at HC-One we ensure that our menus provide healthy, varied and nutritious options. Additionally, we encourage resident engagement and feedback to ensure that our mealtime experiences reflect resident choices and preferences. I have discussed this with the catering team and moving forward we will ensure that we always provide a selection of fruits and vegetables at each meal service and at snack times throughout the day. If you would like to discuss anything further then please do not hesitate to contact me and I will be happy to talk this through with you.


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Review from J D (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness of Castle View Care Home staff is matched by the professional competence of their care. I am grateful also for the informative and kind support offered to me when visiting my mother from overseas as well as keeping me up to date by phone and email as well when I am away.
It is a relief
that my mum feels so comfortable and at home during the very stressful time of adjusting to her move to a care facility. It was great to hear about and to see my mum's participation in activities, as well as the valuable social contact with staff and other residents, empathetically supervised to ensure safety, while communicating respect and supporting dignity. She is clearly enjoying the tasty and nutritious meals as well. It was a pleasure to see all of this.
I am especially impressed by the staff achieving such high standards of care while having to contend with all the extra challenges that Covid has brought us all.
You have my heartfelt thanks.

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Review from Lesley A (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very sadly my dad passed away today after an eight-month stay at Castle View Care Home.
Throughout his stay, the staff have been absolutely amazing. And over the last few days and especially today, the compassion, professionalism and empathy were outstanding and we cannot thank them enough.

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Review from Anne M (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service from the staff at Castle View Care Home. I am continually kept up to date on all matters relating to my dad by the nursing staff and receive both a responsive and flexible service from the visits team - who go above and beyond to accommodate desired visit times.


My only request

is that visits be made available on Mondays and Fridays. I do appreciate there are set routines within the home that are undertaken on these days, however, as a visitor, it would give me additional flexibility.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Castle View Care Home

Thank you for your very positive feedback about Castle View. I can confirm that since taking up the post as the new Home Manager, I have reviewed visiting and we are now offering visits 7 days a week.


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Review from Kathleen G (Sister of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled well here. Staff all lovely and very caring, not just a job it is their second family. The food looks all delicious with lovely home bakes, can't wait until we allowed to sample some.

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Review from E M (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff are very friendly and helpful both with patients and visitors.

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Review from John H (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any time I visit, the staff are very friendly and efficient. My dad is happy with his care anytime I ask him.

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Review from I M (Sister of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative seems happy and content which makes us happy. He has moved rooms which has made a huge difference to his mental health.

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Review from Margaret D (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be very settled in his surroundings and has been very calm which is a relief to me. If I raise concern i.e. I thought my husband's foot was swollen, the doctor was out the next morning and I got a phone call to tell me what was going on.

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Review from B P (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very safe and caring environment, my mother is very happy here and the staff are excellent.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Castle View Care Home is calculated as follows: ( (76 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Castle View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (8)

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Frequently Asked Questions about Castle View Care Home

What types of Care is Castle View Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle View Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Castle View Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Castle View Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Castle View Care Home to the centre of Dumbarton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.