Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU
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9.4 78 Reviews
  • Castle View Care Home, Dumbarton
Located in a peaceful residential area in Dumbarton, Castle View Care Home offers personalised nursing and nursing dementia care to older people.

The home is a lovely place for residents to enjoy beautiful views of the country side, feel comfortable in communal areas and enjoy a range of wellbeing activities, including the onsite cinema.

At Castle View, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Castle View, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be promoting the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Castle View, and the team is dedicated to supporting residents in building strong relationships in the Dumbarton neighbourhood, organising regular events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the team at Castle View to provide the kindest care possible to all residents.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Rocks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Castle View Care Home Reviews (78)

Total of 78, showing 21-40
9.4

Castle View Care Home has a Review Score of 9.4 (9.426) out of 10, based on 10 reviews in the last 2 years. Over all time Castle View Care Home has 78 reviews.

Overall Experience

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Review from Hugh T (Son of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care was good. The staff appeared caring and attentive. Before lockdown I thought the activities were good (concerts and parties etc) - I don't know after lockdown arrived. The staff were good at keeping me informed about my mums health and well-being. Her bathroom could do with
an upgrade, but apart from that standard of her room was good.

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Review from E W (Mother of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently had an issue involving a battery-operated air purifier, which was discussed with staff who said they would look into it. I spoke with the area manager also who said she would look into it and get back to my husband (he was the one who spoke to her). No feedback at all. He made his own enquiries
and drew negatives from all concerned. Even a courtesy call from the area manager would have been appreciated - even if the results were unfavourable.

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Review from Kevan D (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we can't fault the care that our mum has received, and the dedication and support from the staff are excellent. We appreciate how difficult and stressful the last year has been for everyone, but feel that there could have been a bit more communication to provide updates on our mum's condition.
(A brief 2-minute conversation would have been sufficient).

Reply from Julie Caygill, Hospital Liaison Team Administrator at Castle View Care Home

Thank you for your very positive comments about the home and the staff. We will review our ongoing communications with families as we are very sorry that you were let down by this.


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Review from Pat F (Husband of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle View staff have treated my wife thoughtfully and with great care. They have paid great attention to her personal hygiene as well as the cleanliness of the home. Whilst I have not seen any examples of Castleview catering during my visits in March, my wife is a healthy weight and in apparent good
health apart from her major medical condition.
Re the ratings I have left three unrated because I have had no contact with home management, food or activities during March.

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Review from Elizabeth H (Wife of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care and attention, and I am happy in the knowledge that he is being well looked after. I also know I can call and telephone at any time to speak to someone if I have any concerns, and I will be listened to. The staff are lovely and are very caring people who do a difficult
job.

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Review from Vivian N (Niece of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy, well looked after and has nothing but praise for the staff. Staff are extremely helpful with all the new procedures that are in place, and I can't fault any for the care they have shown me and my aunt.

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Review from Jacqueline R (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy at the way my dad has settled in and how he communicates with the staff and residents. During visits, my dad is always very happy and content. Staff are always very helpful, and nothing seems to be a bother to them.

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Review from Arlene W (Ex Family Member) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always treated with respect and informed of my relative's welfare.

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Review from Stephen C (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is all you could hope for, not pleasant places, but the staff make it as welcoming as possible, and my father is well looked after.

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Review from John N (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good service.

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Review from Tracy G (Sister of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has not long moved here and just going on this short time, my views are that the staff are always very helpful; both when I have been able to visit and anytime I have called; they are always friendly.

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Review from Pauline W (Wife of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always experienced a pleasant and happy atmosphere here at Castle View. Staff are very helpful and always there to help or even just to chat. I also can say my husband is very happy and settled since being here.

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Review from M P (Respite Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home and I enjoy staying here I am well looked after.

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Review from Natalie G (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father been resident here since 2013. Exceptional care given. Staff very kind and helpful.

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Review from Alison B (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Castle View for just over a year now and has had first class care. Carers go above and beyond to make Mum comfortable and happy.


Hygiene and cleanliness is also to a high standard as are Mum's medical requirements.


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Review from Elizabeth C (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Castle View at the end of August 2018 in the later stages of MND. As a family, we have nothing but praise for the staff who looked after mum so well and with professionalism and compassion. We were listened to when we had any concerns (which were very few) and changes were made.
Nothing was ever any trouble for staff and we always felt welcome and mum was happy. Sadly she passed away at the end of January but we are grateful to the staff for making her time there very comfortable.

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Review from E S (Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Castle view for over 3 months and it is wonderful. Had a wonderful Christmas.

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Review from Thomas W (Nephew of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had a wonderful Christmas the staff bought her presents which made her very happy. This is a lovely home, very caring and thoughtful. Cannot thank them enough.

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Review from Mary D (Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be here. My room is lovely and cosey. All staff are very friendly. I get 24-hour care and I know I am safe here and get my meals every day, which I enjoyed and clean clothes washed. Everyone is very happy and friendly.

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Review from E P (Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just moved in this month. It's like a top class hotel. The staff are wonderful.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Castle View Care Home is calculated as follows: ( (76 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Castle View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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