Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU
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9.4 78 Reviews
  • Castle View Care Home, Dumbarton
Located in a peaceful residential area in Dumbarton, Castle View Care Home offers personalised nursing and nursing dementia care to older people.

The home is a lovely place for residents to enjoy beautiful views of the country side, feel comfortable in communal areas and enjoy a range of wellbeing activities, including the onsite cinema.

At Castle View, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Castle View, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be promoting the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Castle View, and the team is dedicated to supporting residents in building strong relationships in the Dumbarton neighbourhood, organising regular events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the team at Castle View to provide the kindest care possible to all residents.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Rocks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Castle View Care Home Reviews (78)

Total of 78, showing 41-60
9.4

Castle View Care Home has a Review Score of 9.4 (9.426) out of 10, based on 10 reviews in the last 2 years. Over all time Castle View Care Home has 78 reviews.

Overall Experience

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  • 23
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Review from G S (Niece of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Castle View 3 weeks ago.
The difference in her is remarkable. Joining in activities, chatting to other residents.

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Review from B M (Brother of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother us a resident in the frail elderly unit. The staff are angels.

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Review from W M (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are wonderful looking after all my needs. I am very well fed.

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Review from Mary P (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated kindly and when I get mixed up they are patient.

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Review from Fiona G (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with this care home. Carers very good. Nothing too much of a problem, spend quality time with my mother who has settled in well and feels safe and secure. I, as a relative, would have no hesitation in recommending this care home to anyone needing care. The rooms and overall building
are kept immaculate. There are daily social activities for my mother to participate if she wishes. As a daughter, I come in and spent quality time with my mother knowing she is happy, safe and well looked after.

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Review from Winifred N (Mother of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff and the manager of Castle View Care Home to be very caring and supportive to residents and family. rooms are clean, food is nourishing and there is a good choice with various diets catered for. Residents are treated with respect and dignity. There are various activities which
residents can join in if they wish. A hairdresser is also available two days a week. I feel Castle View is a very good care home and would recommend it.

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Review from C W (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad been in Castle View since 2013 fantastic care home, excellent staff, welcoming environment. Dad very happy in Castle View.

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Review from James W (Relative of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Castle View enough. My aunt was in here earlier this year, now my wife's aunt is a resident. The girls are angels.

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Review from M B (Friend of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited an old neighbour since she moved in. She is happy and well looked after and even put on weight.

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Review from Barbara F (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all care since moving in a couple of weeks ago. My family are also delighted with the care I receive.
It's like living in a hotel.

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Review from Keith W (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the scampi and the accordion music (I don't like Bingo). My room is always kept clean.

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Review from Cathy S (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for respite and the staff were brilliant, really caring. The food is excellent and she has put on weight.

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Review from Lesley M (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled in at Castle View straight away and was made to feel so welcome. She blossomed for 10 months, the care was excellent. At the end, the staff were fantastic, so caring. I would recommend Castle View to anyone. Can't thank them enough.

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Review from Betty S (Relative of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a wee thank you to you all who took good care of my husband when he was with you.
Hopefully, he will get back soon.

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Review from Margaret A (Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have only been here three and a half weeks I am still trying to come to terms with the system. I am finding this quite difficult but feel that I will come to terms with it given more time.
I come into the home mainly for all night security this I am very happy with.

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Review from James M (Friend of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My old friend's wife is a resident at Castle View. I popped in to see her and she may not have remembered me, but I could see how well she was cared for. The staff were so kind and helpful. Even the manager took time out to speak to us and was very informative. I could see she knew the lady and
cared.

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Review from C B (Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are considerate and caring and helpful at all times. Always patient and understanding with the residents.


Residents are well looked after, always clean, tidy, properly washed and dressed each day; personal care is excellent.


A nurse is always on duty. The nurse and staff are approachable

and ready to answer any questions or address any concerns in a positive manner.

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Review from Michelle T (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, staff are lovely, friendly and very attentive to my dad.
They are always checking on him to make sure he's okay. As he's always eating they'll pop in and give him a sweetie.
Can't praise the staff enough, they do a brilliant job.

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Review from Mary T (Wife of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very happy and kind to my husband and good with us. He is well cared for and the home is clean and nice to come into.
I would recommend it to anyone who asked.

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Review from J T (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you for looking after me so well when I was in for respite. I did enjoy my week and all the carers were so nice thank you.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Castle View Care Home is calculated as follows: ( (76 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Castle View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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