Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU
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9.4 78 Reviews
  • Castle View Care Home, Dumbarton
Located in a peaceful residential area in Dumbarton, Castle View Care Home offers personalised nursing and nursing dementia care to older people.

The home is a lovely place for residents to enjoy beautiful views of the country side, feel comfortable in communal areas and enjoy a range of wellbeing activities, including the onsite cinema.

At Castle View, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Castle View, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be promoting the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Castle View, and the team is dedicated to supporting residents in building strong relationships in the Dumbarton neighbourhood, organising regular events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the team at Castle View to provide the kindest care possible to all residents.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Rocks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Wheelchair Access

Castle View Care Home Reviews (78)

Total of 78, showing 61-78
9.4

Castle View Care Home has a Review Score of 9.4 (9.426) out of 10, based on 10 reviews in the last 2 years. Over all time Castle View Care Home has 78 reviews.

Overall Experience

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Review from J R (Friend of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit weekly and drop off treats to the residents and staff. They are always appreciative and make me welcome.

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Review from R M (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, friendly staff. Husband very pleased. Felt safe to leave my husband there. Room very nice. Would recommend to friends if they need to come.

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Review from R S (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that the care and attention given to my husband was very caring and dignified and also the personal approach was very good, leaving him with his dignity. He was well cared for and his personal needs well cared for.

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Review from J J (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend/old neighbour has been here nearly 2 years. She is well looked after, the staff take her shopping to buy clothes as she has no family.

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Review from Catherine H (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in this home for almost a year. He was not the easiest of residents to deal with due to the nature of his illness - vascular dementia. The staff embraced my father and took the time to get to know him and care for him during his stay. Sometimes he had more smiles and chat for the carers
than he had for us his family.
The staff are very caring and always listened to any requests we had for my father - but at the same time treated my father with dignity and respect at all times. It was truely like a home from home for him.

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Review from Calum W (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with very caring and attentive staff. The place is always clean and fresh. The staff go out of their way to help with any requests.

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Review from Mae T (Wife of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled very well in the unit. He is very well looked after by the staff. I find the staff very good and have no worries about him.

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Review from Josephine P (Daughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is dirty, residents sit or walk around in dirty or sometimes no clothes. Zero activities staff hard to find 98% of the time. No dieticians, why? Lead staff give up on residents as the end of life approaches. 1 member of staff in particular, at 74 should not be there, very depressing and speaks
inappropriately. Upsetting family/friends on several occasions. There is no dignity for residents and the word care should be removed. Management is approachable and promise change, still waiting! Something on the floor we left deliberately to see how long it would take to remove, still there after 3 weeks! Unacceptable! Dust on the bed which we requested be cleaned, still there after 12 days. We should not have to clean on visits. Clothes often dirty and torn, mum sitting with breakfast over her at lunchtime. If it were not detrimental to mums health she would be moved to another facility. We are one very unhappy unsatisfied and angry family.

Reply from HC-One, Careline Team at Castle View Care Home

At HC – One we strive to provide a high standard of care for Residents and value any feedback to help us improve the service. Unfortunately on this occasion we have failed to achieve the standard expected and have put measures in place to ensure this does not occur again. Staff undergo a comprehensive programme of training covering all aspects of their job role and the effectiveness of this is reviewed during our supervision process.


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Review from R M (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Castle View since June 2016. The cleanliness standards are good. The staff are really good although on occasions under pressure. Any problems or concerns are quickly addressed. What we've seen of foods looks very appetising, but as my husband is P.E.G fed we are unable to comment.
Activities could be better but this is due to one of the co-ordinators being off sick, this, I believe will be remedied soon. Overall we are pleased with Castle View and the kindness and compassion shown by all the staff.

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Review from J C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Castle View Care Home for mum, over a few other care homes in the area, where she had spent periods of respite care. We as a family are extremely pleased with all aspects of care at Castle View. The staff are exceptionally kind, competent and willing to listen.
They go the extra mile. We are
always made to feel very welcome and they always stress that it is mum's home and we must come and go as we please. It is never easy putting your elderly parent into care but in Castle View, we are reassured that she is in the best of hands.

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Review from J M (Friend of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit my friend from church and she appears very happy and well cared for, the staff are very warm and welcoming.

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Review from Marjory W (Wife of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unless there was a real emergency I would not think of using any other care home than Castle View Care Home. The standard of care is high and my husband benefits from the fact that the staff all know him well and are always pleased to see him. He seems to settle quickly. The more often he goes the more
familiar he comes with the routine.
The house itself is warm, bright and cheerful with a high standard of cleanliness and security.
The staff are kind and helpful and seem prepared to go the extra mile. I am impressed by a feeling of welcome when I visit.

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Review from Scarla C (Daughter of Resident) published on 30 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Castle View Care Home for just under 11 years. She was cared for and looked after very well by all the staff, allowing her dignity and giving her personal attention. From getting her daily paper, her hair done, providing her with activities to enjoy - singing, bingo and arts
& crafts, to making sure she had the right spoon for her soup, this was all done for her. My mum felt Castle View was her home - as did I and my family who were always made to feel very welcome and always kept informed of her health. Mum's life was made as enjoyable and fulfilling as possible, she was shown love, care, respect and support, for which I am indebted to the staff of Castle View for.

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Review from Olive M (Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and take me shopping and look after me.

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Review from Alice M (Wife of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here 3 weeks so I feel I am not in a position to give a full picture. To date we have been happy with how things are going. The staff have been most helpful.

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Review from Anne D (Daughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident after two failed attempts in other care homes. She was a resident in the dementia unit from June 2015 until she passed away in March 2016. I could not begin to express how much gratitude my sister and myself have for this unit. They gave my mother the very best quality of
life she could have in her time there. They were especially helpful kind and compassionate to all of the family especially mum. I hope if ever this awful disease strikes me I am fortunate enough to find such a home from home. Thank God for places like this.

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Review from T M (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a stressful year with mum settling in various nursing homes. We have found the management and staff very helpful in trying to settle mum into the home. Room is always clean and bedding always changed. Mum always smartly dressed. It would be nice if we could have an area available to make
cups of tea freely for mum and family therefore not constantly asking staff.

Reply from HC-One, Careline Team at Castle View Care Home

Several years ago there was a room in reception that had tea and coffee making facilities. Over time it was agreed that it would be more homely to have these facilities in the Residents bedrooms where appropriate, as this was more homely and families could sit in privacy with their Relative. Any Resident can ask for this facility in their own room.


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Review from Charles M (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy to be back after hospital.

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Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Castle View Care Home is calculated as follows: ( (76 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Castle View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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