Hill View Care Home

36 Singer Road, Clydebank G81 4SB
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8.5 61 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.

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Care Provided by Hill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Goldie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,275
  • (these prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hill View Care Home Reviews (61)

Total of 61, showing 1-20
8.5

Hill View Care Home has a Review Score of 8.5 (8.460) out of 10, based on 5 reviews in the last 2 years. Over all time Hill View Care Home has 61 reviews.

Overall Experience

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Review from B T (Sister of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Hill View Care Home in March, 2024. She has early symptoms of Alzeimer's. She has been made to feel safe and valued. Staff take time to interact with her and enjoy her sense of humour. They recognise her cognitive abilities are still good most of the time and make sure she is treated
accordingly.

Reply from Paul Lawson, National Sales Manager at Hill View Care Home

Thank-you very much for your review. We are delighted that your sister has settled into life at Hill View so well and that she wfeels safe and comfortable. We will pass on your kind comments to the team. Best wishes.


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Review from David F (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad entered Hillview in September of this year.
Firstly we were surprised how well and how quickly he settled. That was entirely down to the staff who made him feel welcome from the get-go. The staff are hugely friendly and nothing is too much trouble for them. They really care and take such good
care of my dad, it has taken the worry and weight off our shoulders. I can truly say that he is happy there.
The home is very clean (I'm paranoid about that), the food is good, his room is the right size and the staff really engage with him constantly.
In my experience, places like this are really made by the staff and I am so pleased to say that we have a great group - they keep me informed and up-to-date with everything concerning my dad. They go out of their way to have entertainment, singers, Elvis nights, and experiences and make holidays like Halloween something that everyone can enjoy. For me and my family, they have been brilliant and I cannot tell you what a relief that is for us.

Reply from Paul Lawson, National Sales Manager at Hill View Care Home

Thank you so much for your lovely review and kind words. We are thrilled that your dad has settled in so well at Hillview and is enjoying his new home. We very much strive to create a home from home atmosphere where everyone feels welcome, comfortable and relaxed and our fabulous staff team always go the extra mile to ensure that residents' individual needs are being met. Great to hear that you are enjoying the events and activities and we will let pass on your positive feedback to the team. Best wishes.


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Review from Colin L (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the team at Hillview Care Home; management, office, background and frontline staff, especially all those working in Inanda House. My mum has been a resident here for over 2 years, suffers from a multitude of debilitating illnesses, life is not easy for
her at the best of times, nor are many of her symptoms simple to manage.
The staff here are very, very good; dedicated, diligent, hardworking, and more often than not, go that extra mile in making residents here, as comfortable as they possibly can and more than exceeding their needs.
Staff also have a very caring nature, even when working under a great deal of pressure which sometimes happens, they are calm, professional and always put the residents welfare and happiness first.
Really can't express my thanks enough and my mum appreciates all that you do.

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Review from Roderick M (Husband of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my grateful thanks to all the staff of Hill View, Tower House Unit where my late wife was for the last 10 of her life. She was in Room 9 in Tower House Unit and was suffering from Alzheimer's Disease and I cannot fault the care and attention that she received in her last days.
The
staff also looked after my welfare.
The staff do a difficult job and they have to be commended for the dedication and work that they do.
Again you have my heartfelt thanks for the care and attention that they gave to my late wife, and I thank you all from the bottom of my heart.

Reply from Paul Lawson, National Sales Manager at Hill View Care Home

Thank you for your lovely review and we further extend our sincere sympathies on the recent loss of your wife. She was a very special lady and a big part of our family here at Hill View, we will all miss her dearly. We will pass on your kind words to the team. You are always welcome to visit us anytime and we hope to see you soon. Best wishes to you and the family.


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Review from M M (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff do go the extra mile. Staff levels could be higher.

Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Thank you very much for your review and feedback. Best wishes from all the team.


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Review from June L (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Hill View Care Home in September 2022 after many years of being lovingly cared for at home.
The staff at Hill View have gone above and beyond to keep Dad comfortable and safe whilst tending to all his personal needs every day. They have made the transition so much easier than ever expected.
You can see how friendly, caring and kind they are whenever you visit the unit.
Food is in abundance, with tea, cake and a smile never far away. They are constantly making the facilities a pleasant place to live in for the residents and for visitors (often in their own time I may say!) which is a testament to the fabulous team that Hill View are lucky to have.
I personally am beyond grateful that Dad is being cared for there and when his health took a turn for the worse earlier in the year they were so attentive, caring and professional throughout and I have no doubt that will continue under the team there. I would highly recommend Hill View.

Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hello June and thank you so much for your review. We are absolutely delighted that the transition for your dad has gone so smoothly and that you and the family are happy with the facilities at Hill View. We will pass on your kind comments to the team.


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Review from Violet D (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into care in July, by September she was moved to a different unit. She lost everything. The other unit kept her massive TV, eventually getting it back in November but had to wear other people's clothes, the few things she had, as a carer said they had to go looking for some clothes as they
thought my mum was poor. My mum pays for this service. Eventually, after I reported this they bought her PJs. She is nearly 95 yrs old yet they think this is not a problem sleeping in other people's clothes. The manager thinks that I didn't bring in my mum's coat yet my mum needs this for hospital appointments. Thank god they missed her skin cancer appointment as they lost her clothes. Mum couldn't go out even if they had remembered. Never thought I would say that. My mum worked 3 jobs and now has to pay for the care. It is a disgrace that they lost all her belongings and kept her TV until I asked for it back. My mum is just left because my sister and I live outside Scotland and can't visit regularly.

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Review from Maureen S (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first venture into a care home situation and I wasn't sure what to expect. I have been impressed by the care, attention and compassion shown to my Dad by all the staff.
I am more than pleasantly surprised by the experience.
The home is clean, tidy and vert welcoming. the food is fantastic
and plentiful.
There is always a real good atmosphere when you visit, nothing is a bother to the staff. The morning personal care is exceptional, my Dad is clean, shaved and looking smart every day.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Maureen. It's very pleasing to hear that your experience has been so good and we really appreciate your kind comments which we will pass on to the team. Thank you very much for your review.


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Review from M S (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uladh House staff are amazing, kind and caring. Any issues are dealt with kindness and thoughtfulness you can tell by the smiles from residents when staff approach. They feel happy safe and secure. A hug and kind words work wonders what more can you ask for. Lots of tender loving care provided.

Reply from David Martins, National Sales Manager at Hill View Care Home

Thank you for your kind review regarding Uladh House and the team. I will ensure the home is aware of the feedback.


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Review from Janette G (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uladh House - excellent staff, food and care.
All the staff are helpful, friendly and professional.
Great choice of food. my dad is always clean, shaved and content. We could not have wished for a better care home for our Dad.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Janette and thank you so much for your lovely review which we will pass onto the team in Uladh House. We are delighted that your Dad is so content with life at Hillview and that yourself and the family are so happy with the care that is being provided. Best wishes.


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Review from Lynn H (Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved from being at home into Hill View Care Home in December. The staff were so kind and welcoming they made this transition so much easier.
Mum settled well and was given professional, friendly and excellent care at Hill View, Dalmuir. Nothing was a problem
Special thanks to the team for
looking after mum so well, and to those who ensured all went smoothly.
Thank you from all the family.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Dear Lynn thank-you so much for your kind words. We are pleased that we were able to help make the transition easier for mum and for the rest of the family. On behalf of the whole team we appreciate you taking the time to leave a review for Hill View and send you our best wishes.


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Review from Struan M (Son of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having taken careful care in deciding which care home I would place my mum in I couldn't have been happier with my choice in Hill View Care Home. From my first visit, I knew I had made the right choice for my mum.
Sadly my mum recently passed away but I cannot thank the staff enough for everything
they have done over the last 10 months. She was treated with the utmost respect and dignity and was basically loved by the staff.
My mum was prone to infections when at home but never once had an infection in Hill View which is a huge credit to the care being provided. She was always immaculate when I visited and always looked happy and comfortable with all of the staff. I know she was well looked after in this vital last stage of her life. Having cared for my mum the previous year was a huge relief. I was always kept up to date with any change in my mum's health and in her last days, the interaction with the staff on a personal level will never leave me. They are angels, every one of them.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi Struan. Thank-you very much for your review and kind words. We are sorry for your recent loss and on behalf of all the team send our best wishes to you and your family. Your mum will be very much missed by us all. It is very reassuring to know that you were so touched by the care she received during her 10 months at Hill View. Love and best wishes.


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Review from Karen S (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Inanda House within the Home from May 2020 until she passed away. I chose the home during Covid when I was unable to see the home or speak to the staff to get an idea of how well they would take care of my mother. It was awkward to see her on a regular basis because of the Governments
Covid restrictions which I found very difficult. Latterly when she was ill they did not hesitate in calling doctors and allowing me to sit in with her. They kept checking up on her, seeing to her personal care and also looked after me too offering food and drink. I can honestly say that the staff were all lovely and caring, kissing my mum, talking to her and doing all the things a loving family member would do. While I don’t want to end up in a care home I would happily go to Hill View Care Home because I see that they care and you can’t ask for more than that.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Karen. Your kind words mean a lot to us all and we will pass on the comments to the team. It's pleasing to know that you were so impressed by Hill View and particularly by our staff. On behalf of us all we are sorry for loss and send our best wishes to you and your family.


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Review from Lynn M (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother's physical and mental condition (dementia) deteriorated, the decision was taken to place her in a care home. I selected at Hill View Care Home as this was based on recommendations from friends; it was a good choice.
Unfortunately, my mother recently passed away after only being there
for 6 months but during her time there at Inanda House she was extremely well looked after and was always clean and tidy each time I visited. The staff were warm and caring and showed great affection towards her.
Latterly as she became very poorly, each of the staff ensured that her final days were restful, free of pain and enabled her to pass with the dignity and respect that a very special and much-loved Mother and Grandmother deserved.
Thank you to all concerned.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Lynn. Thank you for your review and our deepest condolences for your recent loss. It is reassuring to know that you were happy with your mum's care at Hill View and we appreciate your kind comments which we will pass on to the team.


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Review from E K (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum will be in Ravenswood 5 years next month and to be honest, she wouldn't be around today if she had been left at home a while after Dad died. I was shocked like many to have to look for a care home, just those 2 words filled me with dread. I found the best and because of the staff and their care.
I know for a fact they keep her going. Nothing is too much for them. They go above and beyond for her and my mum can be very difficult and demanding. During last years covid lock down I was terrified for her as she is very frail, but I should've known better. Everyone took so much care during that horrific time, my mind was put at ease. I can never thank or repay the care. Also a health issue with my mum which affects her every so often is noticed in seconds by the change in her behavour and dealt with instantly. So many things I can't put in review, but for me to have peace of mind with all they do for her, even when her demands are over the top. Thank you, Hill View Care Home. Angels on earth.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank-you for taking the time to leave us a review and for your lovely comments which mean so much to us all. We are delighted that you are so pleased with the care your mum is receiving at Hill View. Best wishes.


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Review from Roberta M (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother felt she needed 24:hour care as afraid of falling at home. She was in here for five nights but had a fall as alarm mat under bed, broke her hip, and didn’t make it through the operation. She was left without underwear. Breakfast served at 11am. On asking how Mum was settling in, I was told
by the nurse she goes to the toilet a lot, obviously highlighting Mum was a hindrance to her. If she had been in here after the isolation period, I would have her removed immediately.

Reply from Kirsty Goldie, Home Manager at Hill View Care Home

Hello Roberta. It is with heartfelt saddness and regret that your mum passed away in the hospital as a result of requiring surgery. The areas you have raised in your review have been fully investigated by the home and the Care Inspectorate to which you have received a response. At no time would your mum have been a hindrance to the staff within Hill View as they are extremely dedicated to the work they do. We are saddened that things did not turn out as expected, we do prioritise the resident experience and will take forward lessons learned. Best wishes.


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Review from Doug H (Cousin of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service which cares extremely well for my very frail relative who has advanced vascular dementia.
Communication with the management team and care staff group is excellent and they demonstrate high levels of care and commitment to the people in their care.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi Doug. Thank-you very much for your review and it is great to hear that you are so happy with the service provided by Hill View.


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Review from Margaret C (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just recently placed my dad in Hill View Clydebank.
The staff looking after my dad have been very professional, kind and compassionate towards my dad.
My family are so pleased with the care my dad has been given.
I would also like to thank the manager and all her staff for the help and assistance
given to the family in placing my dad into Hill View.
The transition was made easier by the help and dedication from staff. Thank you.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Dear Margaret, thank you very much for your review and we are delighted to hear that you are so pleased with the care your dad has received since he recently moved into Hill View. We will pass on your kind words to the manager and the team. Thank you again for your recommendation which is much appreciated.


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Review from Linda C (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved in over 3 years ago! Sadly mum passed away in 2019 but dad still gets great care, attention, respect and empathy - he is so well looked after! The staff are all brilliant and dedicated, each and everyone deserves a medal! Could not recommend Hillview enough!

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Linda and thank you very much for your review. We hope you and the family are all well and we look forward to seeing you when you visit your dad. It's great that he is doing so well and we really appreciate your recommendation and kind comments. Best wishes.


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Review from Janette B (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care. Staff are always willing to help, even on telephone calls. She seems content and this makes it easier to accept her condition. Visits are friendly - always a sense of humour. No complaints.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi Janette. We appreciate your kind words and it is fantastic to hear that your friend is so content at Hill View and that the staff are being so helpful. On behalf of us all, thank you and best wishes.


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Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Hill View Care Home is calculated as follows: ( (48 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.667 Points relating to the number of positive Reviews for Hill View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 5 Positive Reviews ÷ 30 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager

Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."


Frequently Asked Questions about Hill View Care Home

What types of Care is Hill View Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hill View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hill View Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Hill View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hill View Care Home to the centre of Clydebank?

0.9 mile(s) as the crow flies, distance by road may be significantly further.