Hill View Care Home

36 Singer Road, Clydebank G81 4SB
Submit a Review
8.5 61 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.

Show Hill View Care Home on the Map

Care Provided by Hill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Goldie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,275
  • (these prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hill View Care Home Reviews (61)

Total of 61, showing 21-40
8.5

Hill View Care Home has a Review Score of 8.5 (8.460) out of 10, based on 5 reviews in the last 2 years. Over all time Hill View Care Home has 61 reviews.

Overall Experience

  • 33
  • 22
  • 4
  • 0
  • 2

Date Published

61
3
3
5
56

Review from Robert H (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Hill View for 2 and a half years and is very happy, settled and secure here. She praises the staff very highly and is satisfied with her room.

Reply from Paul Lawson, Customer Service Manager Ghill at Hill View Care Home

Dear Robert, thank you very much for your review and your kind comments. We are delighted that mum is so happy at Hill View and on behalf of all the staff we are very thankful indeed for her high praise.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise A (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not very good at keeping in touch and keeping us updated on things. Not heard a thing, the last phone call was in February. We still have window visits as there are four of us and we don’t have time to come for a test and wait half an hour for results.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank you for your review and we are obviously very disappointed that we have not met your expectations. Unfortunately, as you are not the first point of contact it is difficult for our team to communicate with you, especially as you feel unable to wait for an LFT test result to allow you inside the home. We would really recommend that you reconsider an internal visit as it will give you access to the nurse in charge and the rest of the team who are delivering care inside the home, who would be happy to provide you with any information/updates.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne H (Granddaughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny was a resident in Inanda House for six years. She said they looked after her and she was happy there. She liked the food and activities. I could tell it was a very pleasant place and everyone was friendly and welcoming. Unfortunately, she passed away this month age 101. I cannot thank the
staff enough for looking after her so well.

Reply from Julia Bentley, COO at Hill View Care Home

Thank you for your kind words Suzanne, I am so sorry you lost your granny recently, it is reassuring to hear such positive comments. Our staff have worked extremely hard, over the last 15 months to deliver excellent care and ensure the residents are at the centre of everything we do. I know my colleagues will welcome your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here and she loved it. Staff great friendly and helpful. Thank you all.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank you very much for your lovely review which we will pass on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond C (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many people, my sisters and I were very worried when we were told that our mother had to be admitted to a care home. We hear so many stories about homes being dreadful places. Once our mum was settled in the home we soon realised that those stories were untrue. In-fact we often said Mum had a better
life in the home as she could get out often, something which was impossible in her house because of stairs. Mum also soon realised she was fine in the home and was in general quite happy. I say "was" because sadly mum passed away on May 7th 2020. Her time spent in the home was mostly a happy time.

Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hi Raymond. Many thanks for submitting a review. Our sincere condolences go to you and your family for the recent loss of your mother. It is good to hear that her final days were happy ones and that you were pleased with the care delivered by our team. We will pass on your comments to our colleagues who directly cared for your mother who will be delighted to hear your kind words. Thanks again and best wishes to you and the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francesca D (Daughter-in-law of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father-in-law took residence here, he has been expertly looked after by wonderful, caring staff. During the COVID-19 pandemic, the staff went over and above to try their utmost to keep all our loved ones safe and well. My father-in-law tested positive for the virus, but fortunately for him,
his symptoms were mild. I’m sure the extra care he was given by all staff helped him through and he is now negative and doing very well. I really cannot praise the staff enough during the pandemic. They let us phone and FaceTime every day should we wish. Wonderful wonderful staff who deserve so much thanks and praise from us.

Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hello Francesca. Many thanks for submitting a review and for your kind words of praise which we will pass on to the team. It is fantastic to see your father in law is doing so well and good to hear that you have been able to keep in regular contact during the recent period when visits to the Care Home have been restricted. Please do not hesitate to get in touch if we can be of further assistance in any way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola C (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Uladh House enough for looking after our dad. His main carers are fantastic at keeping us informed and making sure my dad is comfortable. FaceTime calls have been arranged for us all and videos keep us up to date in-between visits. This all makes such a difficult family time that little
bit more bearable.

Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hi Nicola. Thank you so much for your review and we will pass on your comments to the team in Uladh. Great to hear that you have been able to keep in touch with dad during this difficult period and that you have been able to get regular updates on his well being. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have high praise for the staff looking after my mum, even the cleaners who spend time with my mum. She is always clean, dressed, and appears happy most of the time.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi, Thank-you for your the high praise which we will pass on to all the staff at Hill View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management very friendly, especially activities, she always brings the best out in my mother, very patient and attentive. Gets all residents active and happy. The company should be very proud to have a member of staff that puts the resident needs and capabilities first.

Reply from Paul Lawson, Customer Service Manager Golfhill at Hill View Care Home

Thank-you for taking the time to review Hill View Care Home. We will pass on your kind comments to the staff, especially the activities team. If we can be of assistance in any way please do not hesitate to get in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and happy.

Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank-you for your review, we are delighted that your loved one is comfortable and happy at Hill View Care Home. If we can be of assistance in any way please do not hesitate to get in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Brother-in-law of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff helpful and cheerful.
My wife and I are happy with the care and attention her brother receives.

Reply from Paul Lawson, Customer Service Manager Golfhill at Hill View Care Home

Hi, we are very pleased to hear that you and your wife are so happy with her brother's care. We will pass on your kind words to the staff. Please do not hesitate to get in touch if we can be of further assistance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Wife of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Ulda House, where my husband now lives. The staff are caring and loving to all the residents and very patient with those who need more attention.
They are most welcoming to visitors, and if we have any little worries about small health issues, they are dealt with right
away.
It has been a load of my mind, as I didn't want him to come into a care home until the decision was taken out of my hands.
If it was possible to have a physiotherapist to give them little arm and leg exercises, I think they might benefit from that.

Reply from Emily Hocking, Customer Relations Manager at Hill View Care Home

It is so lovely to hear that your husband has settled and you feel so reassured by the support our team off to him. I will gladly pass on your feedback to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and helpful staff.
Toilets in the room should have wash hand basin within the toilet.

Reply from Emily Hocking, Customer Relations Manager at Hill View Care Home

Thank you for taking the time to complete a review, I will pass on your feedback to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter-in-law of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the standard of care offered. Very difficult transition from hospice to care home, but the staff did everything to alleviate the problem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Stepdaughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved to Hill View at the end of August. As a family, we have nothing but praise for the way he has been treated. I have found the staff extremely helpful and always willing to answer any question. I am very impressed with the way the staff treat the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like staying here, the staff very caring and friendly and take good care of me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna L (Sister-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Sister in Law has been in the home for over 4 years. She is well looked after and content. Staff are very pleasant and helpful. Sometimes appear thin on the ground. We are generally happy with her care. Sometimes, her nails need to be cut and cleaned. Staff are happy to do this but need to be prompted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hugh C (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home and staff are great for my mother's welfare.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alastair S (Husband of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife receives good care and attention. Staff are always helpful and attentive. The only problem tends to be a mix up of clothes when returned from laundry, even when labelled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald C (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and sister are more than pleased with the care our mother receives and staff are great with her and us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Hill View Care Home is calculated as follows: ( (48 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.667 Points relating to the number of positive Reviews for Hill View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 5 Positive Reviews ÷ 30 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager

Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."