Hill View Care Home

36 Singer Road, Clydebank G81 4SB
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8.5 61 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.

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Care Provided by Hill View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Goldie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hill View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,275
  • (these prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hill View Care Home Reviews (61)

Total of 61, showing 41-60
8.5

Hill View Care Home has a Review Score of 8.5 (8.460) out of 10, based on 5 reviews in the last 2 years. Over all time Hill View Care Home has 61 reviews.

Overall Experience

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Review from M C (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just feel the residents could be stimulated more. They are just sat in front of a television or left to their own devices. I think their minds should be kept active. Overall everything else is good.

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Review from Sandra H (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was informative and professionally conducted. Information was readily available and it was apparent that they knew my Mum very well. All aspects of her care was discussed and we were more than happy with the service provided.

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Review from Fiona G (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother entered Hill View in November 2017, there has been a better understanding of her care needs and staff respond accordingly. Staff are aware of things that upset Mum and take care to avoid situations. The home has a relaxed atmosphere. Staff are supportive of the family and are sympathetic
to our difficult situation.

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Review from S C (Niece of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just feel the residents could be stimulated more to keep their minds more active as they seem to be just sitting doing nothing. It is so sad, but everything else is good.

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Review from J M (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for and as a family, we are happy with the care and support provided by all staff.
During a period of illness, my mum was very well looked after.
I believe in the current climate she received better care than in hospital.

Reply from Jayne Duck, Customer services administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D C (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice friendly atmosphere.
Friendly and efficient staff.
Lack of entertainment/events.

Reply from Jayne Duck, Customer services administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Mary N (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the overall care my mother receives. Staff are very welcoming and caring to both residents and relatives.
Nothing is a problem to them. Although there are activities, sometimes I feel there could be more to challenge the residents.
Overall, the standards are good and the effort made to
make the residents feel at home is much appreciated.

Reply from Jayne Duck, Customer Services Administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from R C (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When visiting, our friend always appears to be clean and tidy. The room also appears to be clean and tidy and of a good standard.
Staff always in attendance.

Reply from Jayne Duck, Customer Services Administator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M D (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been here for 6 months, my mother has settled in well with the continued help of the staff, who are very interested and caring in their work.

Reply from Jayne Duck, Customer Services Administrator at Hill View Care Home

Thank you for your review. it is good to know that your Mum has settled in well and been well cared for so that you can have some peace of mind.


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Review from Morag C (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are a very professional and welcoming bunch. My mother has settled in very well and often mentions how good the staff are to her. She has been looked after to the highest of standards. She is eating well now as the meats are of an excellent standard. Nothing is too much trouble for the staff
and they keep the family up to date of how things are progressing. My mother was a very independent person before she had her stroke. The staff has helped her deal with this very well!

Reply from Jayne Duck, Customer services administator at Hill View Care Home

Thank you for your review. I'm so glad to hear that your mum has settled in so well and that you can have peace of mind knowing that she is being looked after.


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Review from Janet G (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patients are well taken care of. Carers are very attentive and helpful.

Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Frances D (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is just in a week so I don't know much yet about the home. From what we have seen it is very good.

Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear that home is good so far hopefully over time you will get to know the home and staff more. We will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from W R (Husband of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my wife's care at Hill View.

Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear you are happy with the care being provided for your wife, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from K C (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience I find the home to be good and clean. Staff very good. The meals I think can be too fancy.

Reply from Emily Wilson, Customer Service Administrator at Hill View Care Home

Thank you for your feedback, we really appreciate it. I am so pleased that you are happy with Hill View as a whole and their staff. The Bupa Customer Care Team.


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Review from S M (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Hill View Care Home for 3 years. Standard of care is quite good. I visit often (every day) and sometimes I have to raise issues. These are always addressed to my satisfaction. The care home could be better - staff (most) work hard to care for the residents but there are a few who
need better supervision and training.

Reply from Emily Wilson, Customer Service Administrator at Hill View Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from M D (Sister of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities are difficult because of only a few would be able to participate but they pick up with music and songs they know.

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Review from J B (Brother of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this home 3 times a week and as far as I'm concerned it's kept very clean and the residents are very well looked after. The staff are very helpful, I put my name down for the future.

Reply from Jamie, National Development Manager at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Helen M (Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and secure in the home. Enjoy going out with activity staff, I am happy and satisfied in the home.

Reply from Rose Pickering, Customer Service Administrator at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Eric K (Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home. I am a younger person as a resident and I can see my family all the time. I get out nearly every day. The food is great and the staff are excellent. Full marks!

Reply from Rose Pickering, Customer Service Administrator at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M W (Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been fine, happy in the home. Could do with a little more face to face activity.

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Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Hill View Care Home is calculated as follows: ( (48 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.667 Points relating to the number of positive Reviews for Hill View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 5 Positive Reviews ÷ 30 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (3)

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Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager

Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."