Hatton Lea Care Home

2 Reema Road, Bellshill ML4 1RR
Submit a Review
9.3 82 Reviews
  • Hatton Lea Care Home, Bellshill
At Hatton Lea care home, situated in the small town of Bellshill, a few miles from Glasgow, a dedicated and committed team go above and beyond to support older people to lead their best lives with personalised nursing and nursing dementia care.

Residents at Hatton Lea benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening. The catering team at Hatton Lea understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the welcoming dining spaces.

The dedicated and professional care team at Hatton Lea likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Hatton Lea, residents are encouraged to take an active role in the Bellshill community.

With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hatton Lea. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home.

Show Hatton Lea Care Home on the Map

Care Provided by Hatton Lea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • June Sugden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hatton Lea Care Home Reviews (82)

Total of 82, showing 1-20
9.3

Hatton Lea Care Home has a Review Score of 9.3 (9.266) out of 10, based on 31 reviews in the last 2 years. Over all time Hatton Lea Care Home has 82 reviews.

Overall Experience

  • 62
  • 16
  • 1
  • 1
  • 2

Date Published

82
16
22
31
51

Review from Cheryl D (Daughter-in-law of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a lovely experience.
It was set up beautiful.
Food was lovely.
Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and helpful. If there are any problems they do their best to resolve them as quickly as possible. This recent dine with your relative was a big success allowing you to spend quality time with your loved one. The staff keep you up to date on any concerns or incidents and
treat you with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Nephew of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunt on a weekly basis and throughout that time the staff have constantly displayed a very high level of care, support and concern. My aunt is well looked after, always well turned out, well fed and provided with constant attention. It is also good to see the recent up-grade to the fixtures
and fittings, repainting and new furniture. The staff do a difficult and demanding job always with professionalism and always aware of the importance of kindness and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie S (Granddaughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has settled in great to Hatton Lea. We as a family are very pleased with the care given. We have a great relationship with all the staff the nurses are very attentive and caring, as are all support workers. I feel that there should be more opportunities for outings for the residents as my gran
has been a resident now for over a year and has never had any days out except for a few days with as family.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for your review and we are delighted to hear that you are happy with your grans care. We are currently reviewing our upcoming trips as we move in to the Spring and Summer months, so please keep an eye out for our itinerary or pop in and chat with the Home Manager on your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Husband of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am reviewing for my wife who has now been in Belvedere Unit for approx. 8 years, in that time I have seen staff come and go over these 8 years some really good and some not so good, but this has not been detrimental to the care she has had over that time. The renovations which have been going on over
the past 2 months are excellent and brighten the unit tremendously. My wife's only complaint really is that the food, especially the soup, could be a bit tastier.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are happy to hear that your loved one has settled in well. We take great pride in providing excellent care. We appreciate your comments regarding mealtime options, please drop in on your next visit to discuss any concerns you may have


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and eager to please. Mum well looked after and settled. Family grateful to have her comfortable and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely meal with my husband for valentines day the room and table were lovely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home could do with more staff as they are nearly always rushed of their feet also they need the tools to do the job

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for your review. Here at Hatton Lea, we review our staffing levels in line with the needs of our residents on a regular basis. Our levels of staffing depend on the needs of those living with us. Our Home Manager would be happy to meet with you to discuss your concerns, if you would like to arrange this on your next visit to your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience of the facility is very good.
Mum is treated with dignity by very supportive staff. The activity team provide a great selection of activities suited to residents needs.
The food provided is excellent. The new decor makes such a difference to the environment and the place is kept
to a high standard of cleanliness residents are safe and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Niece of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had no problems. My aunt has needed to see the doctor a couple of times and this has been done really quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Mother of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was an excellent idea. Made to feel so welcome, room was amazing, table was decorated beautifully. It was great having lunch with my mum, felt like old times. one of the staff members was amazing, so helpful and couldn't do enough for us. Would highly recommend to do again. 10/10 experience. First
class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care at Hatton Lea Care Home for my mum. She enjoyed her time there, staff were great. I was at ease because I felt mum was looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Sister of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister is almost blind, has several health issues and mobility problems. She has on several occasions waited until 11 in the morning to get any breakfast, which usually means she gets what's left and cold tea. The other meals are no better. The food is to say the least, basic and not well presented
and cold. The room is basic with furniture that's seen better days. Any kind of comfort is to be provided by relatives. She is a smoker and no provisions to allow her access.

Reply from Clare Sheehan, Careline Advisor at Hatton Lea Care Home

Thank you for your review. I understand that the Home Manager has met with your sister and yourself, to discuss the issues you have raised. If you feel that you would like to meet again in the future to revisit any of the issues discussed, then the Home Manager would be happy to meet with you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D O (Friend of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hatton Lea Care Home provide first class care for residents, rooms are always clean, interior decor is very good. Management are easy to work with and quick to address and concerns. Activities are good for residents. Overall, Hatton Lea provides excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn C (Friend of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend was transferred there from hospital for some respite.
Reception greeted me well and other nurses smiling and directed me to where my friend was. The male nurse was with my friend and was chatting and asked if he would like a bath later, then another staff member brought in breakfast.
Room is lovely, clean and warm. Staff are all friendly. I was happy on leaving my friend as he was content and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas L (Brother of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review went very well, staff covered most things and were getting to know my brother and made an appointment with doctors or any medical conditions that needed attention. My brother seems very happy and has settled in well. Staff keep in touch and act on any concerns I have. I have also spoken to the
manager and she is very approachable and her door is always open.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Niece of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My aunt is a resident of Milnwood. The care is second to none, the staff are amazing the environment they create for the residents is essential for their needs as these residents have dementia or Alzheimer’s. The company HC One are a very poor excuse for their part in providing the essential needs.
They are the ones who want to make the money and have no sense of care at all for the residents of Orbiston and Mossend. Closing these essential wards within Lanarkshire is pitiful, shame on you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for taking the time to provide your feedback. It's heartening to read positive feedback about our colleagues at Hatton Lea. It's with sadness that we made the decision to close the three HBCCC units. Closing the Milnwood, Mossend and Orbiston communities isn't a decision that we wanted to make. It has become clear that the physical layout of the HBCCC communities isn't adequate to meet the needs of residents. We'll always act in the best interests of residents, and we have regrettably concluded, in consultation with our dementia care experts, that we're no longer able to deliver care in these communities to the standard that is consistent with best practice. We're working with NHS Lanarkshire to support residents, their families, and our colleagues, to ensure the process is as smooth as possible. We'd be happy to meet with affected families on an individual basis to discuss this. If you'd like to arrange a meeting, please contact the Home Manager in the first instance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Hatton Lea from hospital in August 2023 and settled in very quickly. The staff in the Mossend unit are amazing, providing the highest standard of care and despite being faced with challenging behaviours, treat the residents with respect, dignity and compassion.
My Dad had a recent
stay in hospital which caused him great distress. As soon as he returned to Hatton Lea, he settled immediately.
Although the staff are extremely busy they always take time to listen and talk through any concerns you may have and are always willing to help. The staff have a great bond with the residents which gives such reassurance that your loved one is being well looked after. The staff are what make Hatton Lea.
I am absolutely devastated at the thought of my Dad and the other residents having to leave such a tight-knit community since HC One announced their decision to close the three HBCCC units at Hatton Lea. This is undoubtedly going to have a detrimental impact on him.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for taking the time to provide your feedback. It's heartening to read positive feedback about our colleagues at Hatton Lea. It's with sadness that we made the decision to close the three HBCCC units. Closing the Milnwood, Mossend and Orbiston communities isn't a decision that we wanted to make. It has become clear that the physical layout of the HBCCC communities isn't adequate to meet the needs of residents. We will always act in the best interests of residents, and we have regrettably concluded, in consultation with our dementia care experts, that were no longer able to deliver care in these communities to the standard that is consistent with best practice. We are working with NHS Lanarkshire to support residents, their families, and our colleagues, to ensure the process is as smooth as possible. We'd be happy to meet with affected families on an individual basis to discuss this. If you'd like to arrange a meeting, please contact the Home Manager in the first instance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Milnwood for over a year now. She has settled so well, the staff in Milnwood are amazing with her. She has been in other care facilities for respite and never settled at all. She has never asked once to go home since moving into Milnwood.
And now they are saying Milnwood is not
fit for purpose and HC-One has cancelled the contract. Very disappointing and sad. I feel if my aunt gets moved to a new premises she will be very unsettled and agitated.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for taking the time to provide your feedback. It's heartening to read positive feedback about our colleagues at Hatton Lea. It's with sadness that we made the decision to close the three HBCCC units. Closing the Milnwood, Mossend and Orbiston communities isn't a decision that we wanted to make. It has become clear that the physical layout of the HBCCC communities isn't adequate to meet the needs of residents. We will always act in the best interests of residents, and we have regrettably concluded, in consultation with our dementia care experts, that we are no longer able to deliver care in these communities to the standard that is consistent with best practice. We are working with NHS Lanarkshire to support residents, their families, and our colleagues, to ensure the process is as smooth as possible. We'd be happy to meet with affected families on an individual basis to discuss this. If youd like to arrange a meeting, please contact the Home Manager in the first instance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Orbison unit has only 14 patients all women. I feel my mum is safe and well cared for by all the amazing staff. Unfortunately, HC1 management has allowed the units to be run down with filthy carpets and old furniture. Nothing has been updated in years. These units have great potential if they had been
looked after properly. The NHS rent them from HC1 but aren’t interested in how the units are maintained. Patients are failed by both managements who squabble over money whilst patient's homes are not maintained and are now to close due to bad management.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for taking the time to provide your feedback. It's heartening to read positive feedback about our colleagues at Hatton Lea. It's with sadness that we made the decision to close the three HBCCC units. Closing the Milnwood, Mossend and Orbiston communities isn't a decision that we wanted to make. It has become clear that the physical layout of the HBCCC communities isn't adequate to meet the needs of residents. We will always act in the best interests of residents, and we have regrettably concluded, in consultation with our dementia care experts, that we are no longer able to deliver care in these communities to the standard that is consistent with best practice. We are working with NHS Lanarkshire to support residents, their families, and our colleagues, to ensure the process is as smooth as possible. We'd be happy to meet with affected families on an individual basis to discuss this. If you'd like to arrange a meeting, please contact the Home Manager in the first instance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Hatton Lea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Hatton Lea Care Home is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 366 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hatton Lea Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 27 Positive Reviews ÷ 30 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

June

June Sugden

Job Title: General Manager

Joined: 2007

What does ‘kindness’ mean to you?


“To me, kind care means being respectful and empathetic to individual’s needs.”


June is a Registered Nurse with over 40 years’ of experience, 25 of which have been in providing care and support for elderly people to enrich their lives. She is a conscientious and thoughtful leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


June closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also understands how important the community is and is always keen to include the local community in life at Hatton Lea.


When asked what she enjoys most about her role, June remarked:


“I love meeting the lovely Residents, their families and interacting with my colleagues.”


Outside of work, June loves spending time in her garden and at the gym.


If you would like to find out more information about Hatton Lea, June has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Hatton Lea Care Home

What types of Care is Hatton Lea Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatton Lea Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hatton Lea Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Hatton Lea Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatton Lea Care Home to the centre of Bellshill?

0.8 mile(s) as the crow flies, distance by road may be significantly further.