Hatton Lea Care Home

2 Reema Road, Bellshill ML4 1RR
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9.3 82 Reviews
  • Hatton Lea Care Home, Bellshill
At Hatton Lea care home, situated in the small town of Bellshill, a few miles from Glasgow, a dedicated and committed team go above and beyond to support older people to lead their best lives with personalised nursing and nursing dementia care.

Residents at Hatton Lea benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening. The catering team at Hatton Lea understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the welcoming dining spaces.

The dedicated and professional care team at Hatton Lea likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Hatton Lea, residents are encouraged to take an active role in the Bellshill community.

With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hatton Lea. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home.

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Care Provided by Hatton Lea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • June Sugden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hatton Lea Care Home Reviews (82)

Total of 82, showing 21-40
9.3

Hatton Lea Care Home has a Review Score of 9.3 (9.266) out of 10, based on 31 reviews in the last 2 years. Over all time Hatton Lea Care Home has 82 reviews.

Overall Experience

  • 62
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Review from David O (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly, the staff are second to none but the main issue is HC-One’s terrible decision to terminate their contract of care to three units, namely: Orbiston, Milnwood and Mossend. HC-One’s communication beggars belief in this day and age and families and relatives have been treated with contempt from
day one. They claim various statements about how they care for their residents but in truth, it’s all empty rhetoric. I feel very sorry for the staff who will lose their jobs as a result of HC-One’s decisions and to be honest, the staff would be better thought of and treated better with another employer. All in all HC-One and their managers should hang their heads in shame. The only winners are the very well-paid shareholders out of this debacle. Residents and their relatives suffer whilst shareholders line their pockets with HC-One’s decision.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for taking the time to provide your feedback. It's heartening to read positive feedback about our colleagues at Hatton Lea. It's with sadness that we made the decision to close the three HBCCC units. Closing the Milnwood, Mossend and Orbiston communities isn't a decision that we wanted to make. It has become clear that the physical layout of the HBCCC communities isn't adequate to meet the needs of residents. We will always act in the best interests of residents, and we have regrettably concluded, in consultation with our dementia care experts, that we are no longer able to deliver care in these communities to the standard that is consistent with best practice. We are working with NHS Lanarkshire to support residents, their families, and our colleagues, to ensure the process is as smooth as possible. We'd be happy to meet with affected families on an individual basis to discuss this. If you'd like to arrange a meeting, please contact the Home Manager in the first instance.


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Review from P B (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my mother entering the care home our stress levels have greatly reduced. We are no longer having to deal with a wide variety of individuals and continually feel guilty.
The staff at the care home are all very pleasant and caring and all complete the role they are expected to.
They treat my
mother with dignity and respect and work in what only can be called a challenging environment. Everyone is so supportive.

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Review from Marie S (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Milnwood Unit for over six months, he has had exceptional care. The staff are kind and caring and treat everyone with dignity. They communicate very well with family and keep them included in Dad's plan of care. The unit itself is very tired and in need of updating but
it is always spotlessly clean.

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Review from J O (Daughter-in-law of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous hard working staff who work to the highest standards. The care they provide to residents is second to none. They are so kind and caring to residents and their families. My family feel my mother-in-law is in the best place she can be, where she is safe and all her needs are met. She is very
content there and that is down to the staff who treat her with respect and warmth. We cannot praise them enough.

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Review from Joseph C (Husband of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the first visit, I wasn't sure of the home but once my wife moved into the home, the staff were excellent and she has settled well. Some of the areas in the home need updating. Overall happy with the staff and care provided.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hatton Lea Care Home

Thank you for the lovely comments about Hatton Lea, and we are very pleased that your wife has settled in well.


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Review from J L (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all the care and attention paid to my mother who enjoys the company of others as well as the staff involved. Always informed about mum's medical needs and what visiting doctors have reported on. I am sure the family would agree this home is the best choice of residence for mum to be in and
would strongly recommend this establishment to anyone seeking a care home in the Lanarkshire area. Thank you very much.

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Review from L C (Sister of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister's admission to Hatton Lea Care Home into the Sherrell Unit at the end of May her general health and wellbeing have improved despite periodic issues with her mental health. She is eating well - and thoroughly enjoys the food. Care has been great from all grades of staff. All of this has
provided peace of mind and reassurance as I live a distance away from here. I and my brother have been very welcomed and received good communication about my sister. Thank you.

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Review from L D (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and kindness shown to my mother in Hatton Lea Care Home. All her needs are met with kindness and dignity. The staff are so friendly and treat my mum with such care. The food is lovely and plentiful. Mum also enjoys her visit to the hairdresser. I feel much happier knowing my
mum is in safe hands. Thank you.

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Review from E G (Niece of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are approachable when asked questions and seem to know residents well. Happy with care being given. Staff make an effort to get to know family members too. Great having a hair salon on site and the hairdresser is lovely with residents.

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Review from E M (Partner of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my partner is well cared for on a daily basis. There are a few members of staff in particular whom I believe are excellent at their job and always have the best interest of the residents got. Going out of their way to be helpful, understanding to both resident and relative. This is across
nurses carers and cleaning/catering staff.

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Review from Alison B (Wife of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in the hospital very ill and was returned to the home on end of life care. The staff have been amazing with him and he has greatly improved. I believe this is because he feels he is back home.

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Review from A M (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved to Hatton Lea from hospital. We were shown around by staff and were immediately impressed by the caring and compassionate attitudes shown by all staff to residents and their families. The unit was clean and well-tended, though rooms are not ensuite, all bathrooms have recently
been refurbished. The team daily perform an amazing role and care for my dad as if he were their own, and they are quickly onto any medical issues. The domestic staff are stars. You have all made Dad's transition into the care sector a smoother move than we could ever imagine.

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Review from Rose B (Wife of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moss End Unit have been a tower of strength to all our family throughout this difficult journey. We are entirely grateful to each and every member of staff for the fantastic care given to my husband. When approaching any member of staff for assistance, nothing is a bother. A great working
team. You are all doing a fantastic job. Thank you very much.

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Review from Anne K (Niece of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hatton Lea Care Home were caring and so attentive to my aunt in her final days you could not have asked for more dedication than they gave her and the time she spent here gave her a better quality of life. The home is very well laid out and very clean.

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Review from Derek C (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thanks to the management and staff in Hatton Lea for the care shown to my dad in the past six weeks. They have been professional in every aspect of my dad's welfare and have been excellent in communicating any requirements that my dad needs. Well done.

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Review from J W (Husband of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife joined Orbiston unit, her happy demeanour has surpassed all expectations. Communication with staff is excellent. They don't seem to have difficulties, only solutions. Her sons video call her from London and Australia. Unit systems works a treat with strong wifi. My wife is always clean
and presentable.
It has been a difficult time of late my thanks to all staff. You're the best.


Skype


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Review from J L (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care and attention given to my mum. Always informing me of any incidents happening within the home and especially closedown of the home in the event of Coronavirus.

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Review from Sandra K (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff so helpful and my mother seems so happy here, she is always so grateful for the staff helping her. Although Mum can't remember names her wee face lights up when they are about. We as a family are so grateful for the care they show and especially during this awful pandemic,
ensuring the safety of residents to the best of their ability.

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Review from Lena M (Niece of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions of this home when entering for the first time with my aunt was the cleanliness. Also how welcoming the staff were. Throughout the years my aunt has lived there I have always found the staff caring and friendly. This last year has been difficult for us all, but everyone involved has
worked really hard and done everything possible to make the home safe, yes it has been hard not being able to visit followed by restricted visiting, but definitely for the best.

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Review from William P (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after. All staff are very considerate.

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Hatton Lea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Hatton Lea Care Home is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 366 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hatton Lea Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 27 Positive Reviews ÷ 30 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

June

June Sugden

Job Title: General Manager

Joined: 2007

What does ‘kindness’ mean to you?


“To me, kind care means being respectful and empathetic to individual’s needs.”


June is a Registered Nurse with over 40 years’ of experience, 25 of which have been in providing care and support for elderly people to enrich their lives. She is a conscientious and thoughtful leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


June closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also understands how important the community is and is always keen to include the local community in life at Hatton Lea.


When asked what she enjoys most about her role, June remarked:


“I love meeting the lovely Residents, their families and interacting with my colleagues.”


Outside of work, June loves spending time in her garden and at the gym.


If you would like to find out more information about Hatton Lea, June has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.