Hatton Lea Care Home

2 Reema Road, Bellshill ML4 1RR
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9.3 82 Reviews
  • Hatton Lea Care Home, Bellshill
At Hatton Lea care home, situated in the small town of Bellshill, a few miles from Glasgow, a dedicated and committed team go above and beyond to support older people to lead their best lives with personalised nursing and nursing dementia care.

Residents at Hatton Lea benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening. The catering team at Hatton Lea understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the welcoming dining spaces.

The dedicated and professional care team at Hatton Lea likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Hatton Lea, residents are encouraged to take an active role in the Bellshill community.

With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hatton Lea. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home.

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Care Provided by Hatton Lea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • June Sugden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hatton Lea Care Home Reviews (82)

Total of 82, showing 41-60
9.3

Hatton Lea Care Home has a Review Score of 9.3 (9.266) out of 10, based on 31 reviews in the last 2 years. Over all time Hatton Lea Care Home has 82 reviews.

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Review from Nicola S (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined Hatton Lea in January 2021 after a lot of worry about mum going into long term care I am delighted to say its been the best move for my mum. The staff are all amazing in Shirrel house where she is a resident and looked after her so well

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Review from Martin R (Son of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Belvedere Ward for just over a year. During her time there the treatment she received was excellent and the staff were very kind and communicated to her family during the period of lockdown due to Covid. Towards the end, she could be difficult to deal with as she suffered
from dementia but the staff were very patient and managed her condition well. The atmosphere in the ward was always positive and the layout was open plan which made it easy for staff to observe the residents while avoiding the claustrophobia of small sitting rooms.

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Review from Kelly (Niece of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my aunt was very well cared for in her time here. Every member of staff was very kind and caring. They made my aunt comfortable and happy and made her feel safe. This made us feel happy too. My aunt and us as a family would highly recommend this home to anyone needing their care.

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Review from Mags A (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 3rd time my dad has been in Hatton Lea. The reason we request Hatton Lea each time is because of the fantastic care he receives.
He is happy, comfortable and very well looked after, The staff in Hatton Lea genuinely care about the residents and it seems that nothing is too much trouble
for them. The standards of cleanliness are exceptionally high.

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Review from Jim M (Brother of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hatton Lea to be excellent in every way.
Attention to my sister's needs is very good.
The food provided is excellent.
The staff's attention to medication is excellent.
The room provided is very comfortable to suit her needs.
The entertainment is excellent. Thoughtful attention
from staff.

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Review from J M (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past year, my mum has been looked after well by nice, experienced and always cheerful, hard-working staff at Hatton Lea. My family and I are happy that she's in safe, capable hands. A big thank you to everyone involved in her care.

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Review from J B (Wife of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Hatton Lea for almost a year now and in that time, he has been cared for with kindness and treated with dignity. The staff are friendly and welcoming to all who visit. There is a good atmosphere in the home and I feel I can always speak to someone if anything is on my mind. The
food is satisfactory (soup is always excellent). I am happy with the care my husband is receiving.

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Review from A M (Wife of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Moss End unit of Hatton Lea Care Home for almost five years and his treatment from all the staff has been excellent. He has been treated with the utmost care and dignity throughout and the staff are all very helpful and treat the residents almost like family, both personally
and encouraging them with their activities. The rooms and décor are very clean and tidy and I would recommend this home to anyone.

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Review from Hilda M (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff lovely and always attentive. If I need any help, it's no bother to them. Great and kind, very nice staff.

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Review from Janette M (Wife of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very calm atmosphere and the staff are so welcoming. Apart from being so attentive to residents the staff always find time to have a friendly word with families and friends. I visit most days and without having to approach staff, they always inform me of my husband's condition that particular
day/evening and I can go home with an easy heart.

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Review from Andrew M (Husband of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for almost 3 years and I have been completely satisfied by Hatton Lea, from management to carers and other staff for each of the 3 years. The caring for my wife by all the staff has been exemplary and I have recommended Hatton Lea to many friends and acquaintances on several
occasions.

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Review from Lynn J (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at the Orbiston unit, there has been a dramatic change for the better in her physical health, how settled and happy she is and her quality of life.
A year ago, we would never have thought - as a family - that we would be able to take mum out for a walk or to a cafe for a cuppa.
On Easter Sunday we were able to take her to Strathclyde Park for a walk and an ice cream in the sun - and you can see she really enjoys doing things like this.
Being able to do simple things like this is a testament to the staff's devotion to the people they care for.
Their attention to detail, genuine compassion and warm interaction with all residents is something that is noticed by all families.
Throughout the year, an effort is made to include families on occasions like Christmas and fundraising days.
The staff are a credit to the care home sector and to HC-one, and we appreciate everything they do.

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Review from Ann B (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident in the Orbiston Unit within Hattonlea and has been for the past 5 years, the staff are amazing and the residents are well looked after.
Staff are friendly and nothing is ever any bother for them. The unit is very clean and residents are well fed.


I continually praise the staff

and tell them to keep up the good work, well done to all the staff in the Orbiston Unit.

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Review from George H (Husband of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Hatton Lea very clean and comfortable for the residents. There is always plenty of food and drinks available and the staff are great at looking after everyone. It is like one big family group and all visitors are made very welcome. A very caring and professional run unit.

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Review from I M (Husband of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run unit (Orbiston-Hatton Lea).


Excellent care for women living with dementia. Good, caring staff led by the unit manager. I know my wife is safe and being well cared for.


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Review from Bill D (Son-in-law of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and very caring towards the residents.


My father in law is well looked after and the standard of care is second to none!


Can't speak highly enough of the staff!!


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Review from S F (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 1 year 4 months and from day one the staff couldn't do enough for her. I also became good friends with the staff they were like family. They looked after my mother really well, so kind and understanding just lovely.

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Review from William B (Nephew of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been looked after in this home for about 4 years. During this time I have had nothing but praise for the staff as they carry out their duties. Her room which she has not been moved from is kept very clean and warm.
The staff have always contacted me, even in other countries (On holiday)
to let me know if anything such as a medical issue is happening to her.
The staff in her unit are always smiling and it is always sad when a face (Member of staff) decides to leave. The personal attention for each and every patient (Or resident ) is always at the back of their minds and I personally feel that if this is how a care home is run, I would not hesitate when my time comes.

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Review from L M (Granddaughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff, everyone is so kind and friendly really feels like a home from home. Can't thank staff enough for what they do.

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Review from Gillian L (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in the Hatton Lea for a weeks respite in October 2018 when work was carried out at her home. The care that she received was outstanding in every way. The meals were fab, cleanliness of the place was excellent and each and every one of the staff was welcoming, friendly and caring. Each
person was treated the same regardless of illness. Amazing place and lovely people.

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Hatton Lea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Hatton Lea Care Home is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 366 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hatton Lea Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 27 Positive Reviews ÷ 30 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

June

June Sugden

Job Title: General Manager

Joined: 2007

What does ‘kindness’ mean to you?


“To me, kind care means being respectful and empathetic to individual’s needs.”


June is a Registered Nurse with over 40 years’ of experience, 25 of which have been in providing care and support for elderly people to enrich their lives. She is a conscientious and thoughtful leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


June closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also understands how important the community is and is always keen to include the local community in life at Hatton Lea.


When asked what she enjoys most about her role, June remarked:


“I love meeting the lovely Residents, their families and interacting with my colleagues.”


Outside of work, June loves spending time in her garden and at the gym.


If you would like to find out more information about Hatton Lea, June has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.