Hatton Lea Care Home

2 Reema Road, Bellshill ML4 1RR
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9.3 82 Reviews
  • Hatton Lea Care Home, Bellshill
At Hatton Lea care home, situated in the small town of Bellshill, a few miles from Glasgow, a dedicated and committed team go above and beyond to support older people to lead their best lives with personalised nursing and nursing dementia care.

Residents at Hatton Lea benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening. The catering team at Hatton Lea understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the welcoming dining spaces.

The dedicated and professional care team at Hatton Lea likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Hatton Lea, residents are encouraged to take an active role in the Bellshill community.

With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Hatton Lea. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home.

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Care Provided by Hatton Lea Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • June Sugden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hatton Lea Care Home Reviews (82)

Total of 82, showing 61-80
9.3

Hatton Lea Care Home has a Review Score of 9.3 (9.266) out of 10, based on 31 reviews in the last 2 years. Over all time Hatton Lea Care Home has 82 reviews.

Overall Experience

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  • 16
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Review from Gordon M (Son of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home in the UK. The staff are very professional and are among the most hardworking nurses I have ever come across. It is always clean. The staff in the Belvidere unit are so friendly and always have time for the residents and the family members. At times my mum will call me up
just to tell me how happy she is and that is a great happiness to me. Can’t recommend Hatton Lea any more, you won’t be disappointed.
The only thing I would change is the day room could do with an update.

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Review from Peter C (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank all staff enough for care respect and dignity shown to Dad all the time that he has been a resident in the home. Unit very clean, staff friendly, communication very good kept up to date with all that's happening with Dad and care.

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Review from Linda R (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was in the excellent care of the staff from January until she passed away peacefully on 24th May. The staff showed great professionalism and immerse empathy and compassion. They kept a close relationship with mum and family members offering a great support network over a very difficult few months
as her condition naturally deteriorated due to her chronic illness. I have fond memories of a sing-song on Valentine's night when mum was singing along with everyone. The staff do their best to create a cheery atmosphere.
I have the highest of praise to offer all the staff who helped during those few months and especially the way end of life care was handled with the utmost respect for mum offering the dignified peaceful passing that mum would have wanted.


Thanks again to all the team at Hattonlea who are greatly appreciated by the family.


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Review from Marie A (Sister of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional, polite, caring and helpful. They make it feel like home. Nobody wants their relatives to be ill but at least to see them cared for in such a caring way helps to relieve the pain.

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Review from J M (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mother's care. All staff go above and beyond to attend to all her needs.
The home is always kept clean and tidy and any questions are answered and issues addressed.
Kept informed of any changes and invited to regular interviews.

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Review from Jessica M (Husband of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mossend unit and rooms badly in need of décor.

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Review from Laraine D (Friend of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Shirrel House are extremely professional and caring and not just to the residents but also their families. Can't praise them enough.

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Review from H C (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my husband became immobile and his needs have changed. There is now more requirement for staff interaction. His personal care has always been met. When myself and family visit it makes a difference to see staff members sitting with my husband. The service and care provided at Hatton Lea make
it easier to deal with a difficult situation easier. We visit daily and staff are friendly and approachable.

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Review from E G (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Hatton Lea for 16 months. Sadly she passed in January 2018. The end of life care that my mother and we as a family received from the staff on Shirrel Unit was excellent. Mum was treated with the utmost dignity and respect at all times.

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Review from Karen M (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for one week's respite stay. He found every member of staff incredibly kind, helpful and supportive. Most importantly to him, they did everything they could to ensure his stay met his expectations. Ie. He received his meals in his room. He was able to get up later when he preferred
to - as he is 83 - this matters.
He came home and said to my mother the staff and care could not have been bettered.

Reply from Jayne Duck, Customer services administrator at Hatton Lea Care Home

Thank you for your review. So glad to hear that your dad enjoyed his stay with us and hopefully he will come again for a short stay with us.


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Review from Rena M (Daughter-in-law of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my mother in law receives in Hatton Lea, especially the staff in Shirrel House. For example, it was my mother-in-laws birthday on Sunday and the staff went out of their way to make sure we had a seated area for all the family to enjoy time with her and supplied a beautiful
cake, just one example of the caring staff in Hatton Lea.

Reply from Jayne Duck, Customer Services Administrator at Hatton Lea Care Home

Thank you for your review. So glad to hear that you enjoyed your mother-in-law's special day with her and enjoyed the cake, it is little things like this that make all the difference.


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Review from Anne-Marie S (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in Hatton Lea for nine weeks while my dad was hospitalised. Throughout her stay all staff from cleaning to nursing could not have supported her any better. They were excellent with all family members during visits and my mother could not have been cared for any better.

Reply from Jayne Duck, Customer Services Administrator at Hatton Lea Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ellen C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care and attention my mum receives at Hatton Lea Care Home. There is a genuine feeling of her being loved and cared for and always treated with respect. There is also a real feeling of rapport and fun with the residents. As a family we found the staff very helpful and approachable
and compared to previous experiences there always appears to be plenty staff on duty. Very happy with care though the home could do with a makeover.

Reply from Emily Wilson, Customer Services Administrator at Hatton Lea Care Home

Thank you so much for sharing your kind review with us. I am so happy to hear that your Mum receives high-quality care in this home. I will pass on your lovely comments and your thoughts on the home being updated to the home manager. Thank you again, The Bupa Customer Care Team.


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Review from Patrick R (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hatton Lea Care Home is a very good example of how the elderly family and friends can work together for the benefit of all. The management and staff are supportive and efficient but with a level of informality, that relaxes. The domestic staff are excellent.

Reply from Emily Wilson, Customer Service Administrator at Hatton Lea Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ruth S (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been delighted with every aspect of care provided for our mum.
She has been very happy here. I would highly recommend the facilities to other families.

Reply from Jayne Duck, Customer services administator at Hatton Lea Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Linda R (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went in for respite in December. She needs 24-hour care so I decided to ask for her to be a full-time resident. I couldn't ask for a better nursing home of her. The staff are wonderful. My Mum is very happy and well cared for. I don't have to worry about her. When I visit I am always offered
tea or coffee. I am kept informed on how my Mum is doing. I am delighted with my Mum's care and I am so glad she is in Hatton Lea.

Reply from Jayne Duck, Customer services administrator at Hatton Lea Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Maureen P (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appears to be happy and settled here. Despite her Alzheimer's she will say at times, "the girls look after me well here". The staff in the Belvedere Unit are very caring and show an interest in my Mum. They attend to her needs and when they notice her being overtired in an afternoon, the encourage
her to have an afternoon nap on her bed. I can only assume she still eats well and sleeps well during the night. She certainly does not appear distressed. I also appreciate the services of the hairdresser, podiatry and even dentist as well as GP.

Reply from Jayne Duck, Customer servicies administrator at Hatton Lea Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Philip M (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved some years back to Hatton Lee Care Home from another home, the change was night and day. The staff and amenities Hatton Lee Care Home are brilliant, she passed away this month, and during the course of her end of life care the staff were helpful and understanding, I could not recommend
the home more.

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Review from Shirley G (Daughter of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding transformation in my father's overall care the staff are truly magnificent. Thanks to one special carer in her care approach and all the staff. My father can be a difficult patient to deal with in terms of his dementia. Recently I have seen a great difference, last Sunday he was singing
in the day room. He normally does not engage at this level I feel cognitively he has come on leaps and bounds. From the bottom of my heart thank all staff for allowing these precious moments to happen.

Reply from Rose Pickering, Customer Service Administrator at Hatton Lea Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J L (Daughter of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who do everything they can for the residents and their families.
Plenty of activities on offer to anyone who wishes to take part.
Lovely and clean, comfortable surroundings with nice gardens to sit in when the weather is nice. The Manager and her staff should be very proud
of what they do.
Belvedere House is a home from home where residents are made to feel special and part of the family.

Reply from Rose Pickering, Customer Service Administrator at Hatton Lea Care Home

Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Hatton Lea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Hatton Lea Care Home is calculated as follows: ( (223 Excellents x 5) + (85 Goods x 4) + (40 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 366 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hatton Lea Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 27 Positive Reviews ÷ 30 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

June

June Sugden

Job Title: General Manager

Joined: 2007

What does ‘kindness’ mean to you?


“To me, kind care means being respectful and empathetic to individual’s needs.”


June is a Registered Nurse with over 40 years’ of experience, 25 of which have been in providing care and support for elderly people to enrich their lives. She is a conscientious and thoughtful leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


June closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also understands how important the community is and is always keen to include the local community in life at Hatton Lea.


When asked what she enjoys most about her role, June remarked:


“I love meeting the lovely Residents, their families and interacting with my colleagues.”


Outside of work, June loves spending time in her garden and at the gym.


If you would like to find out more information about Hatton Lea, June has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.