Highgate Care Home

610 Old Edinburgh Road, Uddingston, Glasgow G71 6HQ
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10 88 Reviews
  • Highgate Care Home, Glasgow
Highgate Care Home, situated in the peaceful residential area of Uddington, supports older people to lead their best lives with personalised nursing and nursing dementia care.

Highgate recently underwent an extensive refurbishment programme which transformed communal areas including dining rooms, lounges/day rooms, reception area, bathrooms and corridors. Highgate has a host of places in which to relax, dine, exercise, socialise and be creative and the pretty landscaped sensory garden and patio is the perfect spot to spend time with friends and family.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Highgate.

The catering team at Highgate understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Highgate likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Highgate are encouraged to take an active role in the Uddington community.

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Care Provided by Highgate Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Turnbull (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Highgate Care Home Reviews (88)

Total of 88, showing 61-80
10

Highgate Care Home has a Review Score of 10 (9.960) out of 10, based on 21 reviews in the last 2 years. Over all time Highgate Care Home has 88 reviews.

Overall Experience

  • 75
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Date Published

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Review from A H (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this a very pleasant environment.
Staff are always pleasant and obliging. I have confidence in their treatment of my husband.

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Review from Linda B (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives. She is very content and settled and is well looked after by all the staff. I would highly recommend this care facility.

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Review from M C (Wife of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and initially stayed in Highgate for respite but has recently moved in on a permanent basis. He has settled well and this has been helped by the staff that surround him every day, who are kind, caring and treat him with respect and dignity.
Myself, family or friends are
always made to feel welcome no matter what time of day we visit and nothing is a problem. The manager and staff make this the caring and welcoming place it is.

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Review from Hugh F (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a holiday camp.

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Review from William M (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Highgate for 5 months and was nursed and cared for in the highest quality possible. It is reassuring for our family to know when leaving her daily she is getting cared for so professionally.

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Review from Anne B (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Transition from one owner to another seems to be going smoothly and hopefully continues. Cleanliness is always first class in Highgate, ensuring a safe environment for all. Assorted range of activities always going on, residents always seem happy with appropriate music playing for them. Gardens and
grounds well tended, enjoyable to walk round or sit in. Staff always pleasant and helpful, willing to assist. Approachable, hospitable and communicative.

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Review from M C (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always smells clean and fresh. Friendly, approachable staff. It is very pleasant to visit my friend at Highgate Care Home. My friend says the food is always lovely.

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Review from M L (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after well. The staff also communicate well with me. I am very happy with the care provided.

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Review from Alicia B S (Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here. The treatment of all staff is excellent.
I also enjoy all my food.

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Review from Phylis S (Resident) assisted by family/friend published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't be any happier in heaven than I am in Highgate and I've said that every day I've been in here.

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Review from V K (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited the home for respite care. I am pleased to say the staff at Highgate looked after my mother demonstrating fantastic care and compassion. I was overwhelmed by the care and support shown towards her. I plan to continue to use Highgate for any respite periods I may need. My mum loved
Lucy the dog and joining in singing in the choir.

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Review from Peter F (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Highgate since December 2017 and I'm delighted with the care and attention she gets.
Her improvement since entering Highgate is great. She is now eating well and speaking a lot more to other residents and myself. She is more alert and enjoys the activities that take place in Highgate.
A
big thanks to all the staff in Highgate.

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Review from John M (Son of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from dementia and has been a patient at Highgate Care Home for two and a half years now. I, along with the other members of my family, have been delighted with the level of care and attention she has received at Highgate Care Home.


There are a significant number of highly motivated

and very caring staff at Highgate Care Home, from the Carers, the nursing staff to the management, kitchen and admin staff. In combination, they provide a very warm, welcoming and caring environment and they show great respect and affection for their patients in their day-to-day dealings with them. I have no hesitation in recommending Highgate to anyone looking for a secure and loving care home for their parents or relatives.

Reply from Jayne Duck, Customer services administrator at Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Edward B (Husband of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Highgate Care Home on 23/12/16. Since then, she has been well looked after. Nothing is too difficult for the excellent staff. The meals are first class, laundry service good and she is kept clean and tidy. Office staff are good and helpful. No complaints.

Reply from Jayne Duck, Customer services administator at Highgate Care Home

Thank you for your response. I'm so glad that your wife has settled and that she is well looked after. It must give you peace of mind knowing that she is well looked after.


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Review from Lynn C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has limited mobility, a heart condition and Parkinsons. He moved to Highgate just before Christmas and has been a great move for him. Staff are warm, friendly and helpful. Nursing staff are timely with dad's medications and proactive in keeping me informed on how he is doing. The room was
freshly painted just before dad arrived and is cleaned daily. Dad was able to take his favourite chair and we were able to have Sky TV installed for him with no problem. I have been delighted with how well everything is going and dad is happy - which is the most important thing.

Reply from Jayne Duck, Customer services administrator at Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anna J (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Reviewed every three months, staff are very good at letting you know about medication change and level of communication my mum has. The staff are friendly and always helpful when you need any help or information.

Reply from Rose Pickering, Customer Service Administrator at Highgate Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Olive S (Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, kind place to be. Well looked after. I wouldn't want to live anywhere else. It's home.

Reply from Lydia Waller, Customer Service Administrator at Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Marianne M (Granddaughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with my gran's care. The staff especially the care assistants are all very good. Also nursing staff. The home could do with a freshen up but my main concern is that my gran is cared for and I have no concerns at this present time.

Reply from Lydia Waller, Customer Service Administrator at Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Maxine K (Daughter-in-law of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident for approximately 6 weeks. She is thriving within the home. The staff are caring and attentive. nothing is too much trouble for them. The atmosphere is great.

Reply from Rose Pickering, Customer Service Administrator at Highgate Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Kirstie F (Granddaughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not be more caring or helpful. They treat my gran like a real person and not a job, they are fantastic. The facility itself is second to none, they get to watch movies and there is even a bar. My gran herself does not drink but I just think having this social area and being able to relax
is great. My gran feels like she is on holiday.

Reply from Lydia Waller, Customer Service Administrator at Highgate Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Highgate Care Home is calculated as follows: ( (242 Excellents x 5) + (10 Goods x 4) ) ÷ 252 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highgate Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Apr 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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