Kirknowe Care Home

240 Stewarton Street, Wishaw ML2 8AL
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9.6 47 Reviews
  • Kirknowe Care Home, Wishaw
Kirknowe Care Home, situated in the peaceful community of Wishaw, supports older people to lead their best lives with personalised nursing and nursing dementia care.

Kirknowe has recently undergone a refurbishment which has enhanced communal areas to enhance the daily life of every Resident and support the mind, body and soul. The onsite hair salon, café and hobby room are great places for residents to relax and pursue hobbies and interests.

The catering team at Kirknowe understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirknowe likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Kirknowe are ecnouraged to take an active role in the Wishaw community.

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Care Provided by Kirknowe Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martin Creaney (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirknowe Care Home Reviews (47)

Total of 47, showing 21-40
9.6

Kirknowe Care Home has a Review Score of 9.6 (9.632) out of 10, based on 13 reviews in the last 2 years. Over all time Kirknowe Care Home has 47 reviews.

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Review from Joan K (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short respite period my mum went into Kirknowe permanently and can I just say the staff have been fantastic and have done everything to take away both her and family concerns. I can’t believe the care and effort they have put in to make sure mum is content. I can’t thank them enough they have
been wonderful.

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Review from Therese R (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Kirknowe Care Home from hospital, I was extremely anxious and stressed around her having to go to a nursing home and she also wanted to go home. The staff were very helpful and helped me when mum was upset. Mum did settle after 3/4 weeks and the staff have been welcoming, friendly and professional
at all times when I've been in. I also liked that I could make mums room homely and bring in her own things. The staff are also proactive around any medical issues that arise and in my opinion extremely vigilant, staff also know patients well.

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Review from Elizabeth D (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed in Kirknowe House for almost 4 years. The staff were welcoming and caring throughout. Over the last 4 months Mum entered a terminal phase; at this point, the attention, care and consistency of treatment was first class. The staff were warm and welcoming to family and friends at all
hours of day and night. The staff cared for Mum with sensitivity and dignity. I appreciate all that they did very much.

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Review from E D (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad is new to the home after transferring from the hospital after a brain injury. He is really unsettled but the staff have been very reassuring and really helpful. There have been minor issues for us as a family but staff deal with these quickly. I am hopeful ty Dad will settle here.

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Review from Robert M (Husband of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident at Kirknowe Care Home for over a year. I cannot express in words how much I am overwhelmed by this home. From the highest grade to the lowest member of staff and facilities, I am so grateful for what has and is being done for my wife. Not only has it helped with her health
and mental welfare, but it has also helped me by being so contented in all aspects of Kirknowe. I was on anti-depressants but now I have been weaned off them, all thanks to the staff, food, activities and care and support shown and given to my wife since being a resident. I would like to thank HC One for providing my wife with all the care and support that is given to her via all staff concerned int he home. Thank you.

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Review from Diane H (Niece of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were caring, friendly and overworked. The entertainment coordinator was fantastic and went above and beyond her job wish everyone was like this lovely lady, for example, did our aunt's nails to perfection. Can't thank the staff enough. They are a credit to your company and I would highly recommend
this home.

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Review from Janette M (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my husband for the past six months. I find Kirkfield Bank House staff to be very kind and understanding, they look after my husband very well, giving him lots of laughs and fun. They work very hard.

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Review from W B (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are aware that Mum can be challenging but the staff at Kirknowe have been fantastic. Mum has settled well and is otherwise well cared for and healthy. She has enjoyed the activities and outings. She has also made friends. I love how the carers will bring tea and biscuits for her visitors. Thanks
for all your patience.

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Review from Angela D (Granddaughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is very immaculate and clean to a high standard. Staff are very friendly and welcoming. Staff are also very helpful and professional. Activities is fantastic. The Activities Coordinator is also very hands on with residents, approachable and excellent at her job. Food menu is impressive and
Gran has no complaints. Therefore I would mark the care home 10/10. Office staff were our first point of contact before Gran got placement. They were efficient, caring, compassionate and very professional. They went the extra mile. We cant thank them enough.

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Review from Clare W (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Kirknowe Care Home since April 2018. When my mum arrived there, she had been extremely ill in all a general hospital. She was very frail and feeling vulnerable. She is 95, blind, not good on her feet but mentally sound.
The care she has received has been first class.
She has recuperated and living life again.
Thanks to the care of this home.

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Review from Marion W (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother's arrival at Kirknowe he has settled happily into his new life - no more fear of being alone overnight, or anxious about what is happening.
He knows that 24 hours a day there is help and reassurance if he needs it. He enjoys all his meals and is happy to watch everything going on around
him.
As his family, we feel relieved of any worry or anxiety, as we know he is safe.
Nursing care is excellent - professional and friendly.

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Review from Joan M (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad have been in Kirknowe nursing home. Mum passed away in 2005 and I was looked after extremely well during her years there. Dad is in Kirkfieldbank House and has been there for 4 years - he isn't just looked after well - he is truly loved by all the staff! I know that he is truly in
good hands.

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Review from C T (Grandson of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is operated in a caring and professional manner with staff providing a very good standard of care for my grandmother.

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Review from Irene D (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Kirknowe Care Home since October 2015. I have nothing but praise for all the care and compassion shown to her from staff in every department over the last two years.


Mum celebrating her 100th birthday on the 6th February 2018, we as a family along with mum will never forget

the wonderful day we had.


The staff provided a birthday cake and was exceptionally lovely along with the love from all a tKirknowe Care Home.


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Review from Martin R (Son of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad stayed at Kirknowe from November 2016 until his death a few days ago (Jan 2018). After collapsing at his home and a fortnight's stay in hospital, he arrived at Kirknowe disorientated and still suffering from the physical trauma. Kirknowe facilitated the prompt organisation of his care package,
and together with South Lanarkshire Social Work, ensured that a precious place was there for him as he certainly could not have returned to his own home. I don't think the staff could have done more to ease the transfer for him and welcome him into what was a completely new environment. The staff have been invariably kind and attentive to him and, although his dementia progressed throughout the last year, his needs have been constantly assessed and attended to.


I have nothing but praise for the staff and acknowledge that caring for the elderly with dementia is demanding and a very special vocation. Consequently, I am more than happy to sincerely recommend Kirknowe as a suitable care home.


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Review from Margaret H (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care of my mother.

Reply from Jayne Duck, Customer Services Administrator at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Geraldine S (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Kirkfieldbank House, Kirknowe was excellent. This was not just a place of care but was also one of warmth and affection and undoubted professionalism. We were delighted with everything and most importantly, our mother was happy there. Her end of life care and the care offered to her
family in that period was exceptional. The staff at all times demonstrated dedication to duty, human warmth and kindness.

Reply from Jamie, National Development Manager at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Annette C (Daughter-in-law of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother in law first came here, it was a challenge for the staff to get to know her as she can be very demanding. Staff persistence was really good and they have now got an insight to what she can be like and vice-versa. Staff are friendly and helpful, caring and understanding. The only problem
I see is short staffed which puts a lot of pressure on to them. It just means they can't give the care and attention to residents the way they would like to. My mother-in-law is disabled and has health issues but the staff (medical and care) make sure she is looked after. Would like to see more entertainment and I feel the food could be a bit more satisfactory as it seems bland. I bring food in for my mother-in-law.

Reply from Emily Wilson, Customer Service Administrator at Kirknowe Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from James B (Son of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Kirknowe for over 5 weeks. In that time the staff have gotten to know her and care is centred around her individual requirements, likes and dislikes


The staff and management are very helpful and friendly and eager to help. The home is kept to a very high standard of cleanliness and

the residents are cared for with dignity and respect. Visitors are welcome to visit at any time outside meal times. There is a good ratio of staff to residents and everyone is approachable and helpful.


Mum's speech is not great but the care and friendliness of the staff have helped her settle in well. All the staff are attentive to her needs and always mention her lovely smile.


The meals are excellent and mum really enjoys the food.


Reply from Rachel Elliott, Customer Service Administrator at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Marion S (Friend of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times staff and management are very helpful and friendly, always smiling, cheerful and eager to help. The home is kept to a very high standard of cleanliness and the residents are cared for with dignity and caring visitors are welcome warmly and called by name.

Reply from Jayne Duck, Customer Service Administrator at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Kirknowe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Kirknowe Care Home is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.722 Points relating to the number of positive Reviews for Kirknowe Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 13 Positive Reviews ÷ 18 = 0.722

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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