Kirknowe Care Home

240 Stewarton Street, Wishaw ML2 8AL
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9.6 47 Reviews
  • Kirknowe Care Home, Wishaw
Kirknowe Care Home, situated in the peaceful community of Wishaw, supports older people to lead their best lives with personalised nursing and nursing dementia care.

Kirknowe has recently undergone a refurbishment which has enhanced communal areas to enhance the daily life of every Resident and support the mind, body and soul. The onsite hair salon, café and hobby room are great places for residents to relax and pursue hobbies and interests.

The catering team at Kirknowe understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirknowe likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, residents at Kirknowe are ecnouraged to take an active role in the Wishaw community.

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Care Provided by Kirknowe Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martin Creaney (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kirknowe Care Home Reviews (47)

Total of 47, showing 41-47
9.6

Kirknowe Care Home has a Review Score of 9.6 (9.632) out of 10, based on 13 reviews in the last 2 years. Over all time Kirknowe Care Home has 47 reviews.

Overall Experience

  • 38
  • 9
  • 0
  • 0
  • 0

Date Published

47
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34

Review from M L (Wife of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gong to the home to visit my husband, all bloods, blood pressure, urine done without asking, that I appreciate. Husband kept clean, very tidy and enjoys his food.

Reply from Rose Pickering, Customer Service Administrator at Kirknowe Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anne O (Partner of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the home are very friendly, helpful and caring. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Valerie L (Daughter of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living in Hazelbank Unit for just over six weeks. Her room is lovely and the staff are very caring. There is a good ratio of staff to residents and there is a good programme of activities. My elderly father lives at the home but visits every day, and he is encouraged to stay for dinner
whenever he wants, which is easing this difficult situation for him. All staff are very approachable and helpful and I feel my mother has settled in well so far.

Reply from Rose Pickering, Customer Service Administrator at Kirknowe Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Grace M (Sister of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be very clean and well cared for. The staff could not be nicer or kinder. I feel that all the staff from all grades to be friendly and very helpful. They make families feel part of the home. I will say that my sister is well looked after, clean and fed. She has a lot more interests
than she had at home before coming into the home. The staff were all very sympathetic and caring when her husband died in the home. They made things so much easier for the family.

Reply from Rose Pickering, Customer Service Administrator at Kirknowe Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Marion G (Wife of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in your home since October 2015, he has dementia and other problems. Since he went into the home in he has been very happy and well looked after. The staff are superb and my husband loves them all. I visit everyday and they keep me very well informed. I would recommend this home
to anyone.

Reply from Rachel Elliott, Customer Service Administrator at Kirknowe Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J D (Nephew of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in the home for six years. I always found that she was happy and well looked after and the staff seemed to have a soft spot for her despite her conditions. I was always informed of any illness and issue that occurred. I am sincerely grateful for all the care the staff gave her over the
years.

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Review from Neil H (Husband of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my wife was confirmed as needing to enter a care home, my family and I did some detailed investigation (including Care Inspectorate reports) of the placements available and visited a number of specialist dementia units. We concluded that Kirknowe was the most appropriate and I now consider that
this was a very good decision. In the two months she has been there we have been highly impressed by the level of care and concern shown to her by all staff from domestic through carers and nursing staff and up to unit management. Their care is professional, respectful, continuous and indeed very personal. We have had the opportunity to observe the care given to all resident of the unit and it is always of a very high standard no matter how difficult the situation may be. In every respect, our hopes and expectations of the level of care have been exceeded. Although she is severely impaired, my wife has settled in well and appears to respond well to her carers and appreciate the attention they give her.

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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Kirknowe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Kirknowe Care Home is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.722 Points relating to the number of positive Reviews for Kirknowe Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 13 Positive Reviews ÷ 18 = 0.722

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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