Millbrae Care Home

Woodside Street, Coatbridge ML5 5NJ
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8.6 19 Reviews
  • Millbrae Care Home, Coatbridge
Millbrae Care Home is a forty capacity accommodation registered for skilled older people's care and also able to specialise in looking after residents with dementia.

All carers are highly-qualified, up-to-date with care sector developments and regulatory issues, as well as keeping close links with related health services in order to keep care packages appropriate to individual needs.

Day and respite care are also available at Millbrae, with a flexible programme of activities proving a popular addition.

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Care Provided by Millbrae Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Aloise Clarkson (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Millbrae Care Home Reviews (19)

8.6

Millbrae Care Home has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Millbrae Care Home has 19 reviews.

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Review from Margaret M (Daughter-in-law of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been a resident for over 3 months now very happy with the care she is receiving. The staff are very welcoming and approachable. If we have any issues they will do their best to resolve it.

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Review from Julie J (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents are in Millbrae (Mum was admitted first and has complex dementia). Seeing how happy and contented she was, meant that it was an easy decision for the family to place dad there when the time came.
My mum is known for calling a spade a spade, and as her dementia progresses, she has
less and less of a filter. So the fact that she raves about the staff and food every time we visit, shows what a good job all the staff are doing the kitchen staff, to the maintenance staff, through to the carers and the nurses.
Millbrae wasn't our first choice of home, but due to Mum being an emergency admission, we were offered Millbrae. I'm so thankful and grateful that we were.
All of the needs of both my parents are met, and my sister and I couldn't be happier.
This is a home staffed by local people who understand the needs, moods, foibles and backgrounds of its residents, ie. hard working men and women from a working class background.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you very much for your lovely comments. We will pass this on to our team. Kind regards.


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Review from H G (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first when Mum went into Millbrae in June 2023. We felt the place was good, activities were very very good although Mum said they did nothing, but the pictures were there to prove her enjoyment. As the weeks passed we started seeing things that weren't quite right. The staff didn't seem so attentive
and the laundry was terrible, nothing seemed to be ironed. Although my wife suspected they were put into the dryer too long. My mother didn't want her clothes going to the laundry and rather reluctantly I agreed to family taking it home for washing. This fee is included in her bill! Over the past 4-6 weeks things have changed tremendously since new staff have been appointed we still take Mum's washing home.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you for your review. I will pass this on to our team. Kind regards.


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Review from Louise B (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since April 2021.
Throughout our experience, we have found the staff extremely friendly and helpful whilst providing a high standard of patient care for my mum.
My mum has settled in very well and we can see this in her reaction when the staff interact with her. Overall
we are extremely satisfied with the care my mum is receiving.

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Review from C L (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful, and my mother is well-fed and well-looked after. The rooms are ensuite, and the shower rooms are clean. Good food and the bedrooms are warm. Security locks on the front door, and there is a visitor's book to sign in.

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Review from Angela M (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well looked after, he didn't want to be here at first but he has now settled in and finds the staff very friendly and helpful. He has good banter with all staff and is settling in due to the effort all the staff have made.

Reply from pamela mcfarlane, Senior Home Manager at Millbrae Care Home

Hi Angela,
Thank you for your review. I will pass this on to the staff team.
Kind regards


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Review from Dianne H (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been treated with care and respect by the care manager and staff since going into the home. There is always somebody there to answer any concerns I have regarding my dad. Myself and my family have peace of mind knowing my dad is being looked after so well.

Reply from Pamela MacFarlane, Manager at Millbrae Care Home

Hi Dianne, many thanks for your kind review; I will pass this onto the staff team.
Many thanks.


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Review from John K (Husband of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run. The staff are very pleasant and caring. Nothing seems to be a bother to them and will help in any way they can.

Reply from Pamela MacFarlane, Manager at Millbrae Care Home

Hi John


Thank you for your positive review, I will pass this onto the staff team.


Thank you
Pam


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Review from Wendy M (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff are really friendly and caring, some are not.

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Review from Sharon C (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with the care that my mum is receiving. All the staff are very focused and have a very good relationship with my mum. Staff are very approachable and keep the family up-to-date with her care. Ultimately my mum is content and her face lights up when the staff talk to her.

Reply from Mari Clare Stewart, Deputy Manager at Millbrae Care Home

Hi Sharon, Thank you for your lovely feedback, I will share this with the staff team.


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Review from AnneMarie V (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in hospital since December 2020, during this time our father died and slowly out Mum was giving up. We then had to make a decision about a care home for Mum, which felt overwhelming and we were fraught with guilt. As a health professional I completed in depth research both electronically
and over the phone and made the best choice ever. We chose Millbrae Care Home.
Mum, has been a resident of Millbrae now for a few months and while it has been a slow process she improves daily. The staff are wonderful, attentive and treat Mum like family. The manager is always available and communicates with me regularly. Mum loves the food and has a great appetite again. She is joining in the recreational games and activities more and more. She enjoys time in the garden, sing alongs and the bingo. She looks forward to when more visitors are allowed and she can see her nieces, nephews and friends.
I would highly recommend Millbrae Care Home. Thank you to all the staff.

Reply from Donna Rae, Manager at Millbrae Care Home

Thanks for your feedback. It's been great getting to know you and your mum, even though you are on the other side of the world.


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Review from I H (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Millbrae Care Home has been a very positive one. The staff are very friendly and helpful and very caring towards the residents. The home is very clean and has a good atmosphere. My mum is being very well looked after and gets on well with everyone, she has a nice comfortable room
where she likes to go for a wee afternoon nap in her comfy bed.

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Review from M T (Niece of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident in Millbrae Care Home since April 2019. Over the past 18 months, the staff have kept me informed of how my Aunt is keeping - I have weekly catchups the team. Also Adhoc contact from the Care Home if additional Medications are required eg Antibiotics, Flu Jab, etc. The staff
are caring, compassionate and very professional and deliver an extremely high level of care. In addition to this, the staff keep the residents' spirits high by going that extra mile to celebrate birthdays, special occasions, holidays and decorate the Home accordingly. Most of all the staff treat the residents with respect. We can't thank the team enough for everything they do (especially in the current circumstances), keep up the fantastic work.

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Review from Sara C (Power of Attorney of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are professional and extremely welcoming. We have always had open channels of communication with them and especially so since March. The staff stimulate their residents and treat them with respect as well as good humour. Our loved one had a special birthday in August and they went
over and above for her to make sure she was feeling loved and special. We are very happy with the management, staff and care.

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Review from James M (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid-19 we have been unable to visit inside the nursing home for over six months. Prior to this, we have had no complaints regarding the care of my mother, with accommodation, food, staff and general care being excellent and management being easily accessible and good. Hence as far as we are
aware, my mother has been well looked after, without us seeing inside her room for the past six months during Covid-19 lockdown.

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Review from L R (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has looked after my mum for several years, years she would not have had if been still living at home. She has been treated well with care and compassion, even when her mood could be challenging. I can't thank the staff enough for all the work they have also done to keep the home clean
of covid19. Thanks, is not even enough.

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Review from M P (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards at Millbrae have definitely improved over the last few months. Not only have the communal areas been made more homely and inviting, but nursing and caring staff are working hard with residents and families to improve the home. One area which still requires improvement is the stimulation
and entertainment for residents, but a new activities person has been appointed so I hope we will see a difference over the next few months.

Reply from Susan MacDonald, Manager at Millbrae Care Home

Thank you for your feedback - it is appreciated.


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Review from Y B (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the high standard of care my mum receives. All her needs are dealt with on a day to day basis. I have built up a good relationship with the management and staff over this time. They look after her in a very personal and dignified manner for which I am grateful. She has been
a resident for over two years now and she is happy in herself. That speaks volumes.

Reply from Susan MacDonald, Manager at Millbrae Care Home

Thank you very much for your feedback. It is very much appreciated by all staff at Millbrae Care Home, who strive to deliver great care.


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Review from Janice A (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since April this year. I have always found the staff approachable and helpful. They are very patient and caring towards the residents. If I have asked for anything to be done or changed it has happened without issue. Millbrae is always a clean and safe environment. I would
have no hesitation recommending Millbrae to anyone looking for a care home.

Reply from Susan MacDonald, Manager at Millbrae Care Home

Hello Janice


Thank you for taking time to complete your review - it is much appreciated.


Susan


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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Millbrae Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Millbrae Care Home is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Millbrae Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 May 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

No image found

David Cameron

Job Title: Registered Home Manager

David is the Registered Home Manager of Millbrae Care Home.


No image found

Linda Carruthers

Job Title: Care Services Manager

Linda is the Care Services Manager at Millbrae Care Home.


Frequently Asked Questions about Millbrae Care Home

What types of Care is Millbrae Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millbrae Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Millbrae Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Millbrae Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Millbrae Care Home to the centre of Coatbridge?

1.1 mile(s) as the crow flies, distance by road may be significantly further.