Netherton Court Care Home

7-11 Netherton Road, Netherton, Wishaw ML2 0BP
Submit a Review
7.9 29 Reviews
  • Netherton Court Care Home, Wishaw
Netherton Care Home was purposely constructed by Thistle Healthcare to achieve high standards of residential care, registered for sixty-three residents and with modern furnishings.

A versatile care service, residents are welcome to personalise their surroundings, have television and phone points in their own rooms, as well as en-suite bathrooms and numerous activities to experience.

A professional care team take pride in a friendly service delivery and are welcoming to visiting loved ones.

Show Netherton Court Care Home on the Map

Care Provided by Netherton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Hester Saarberg (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Netherton Court Care Home Reviews (29)

Total of 29, showing 1-20
7.9

Netherton Court Care Home has a Review Score of 7.9 (7.884) out of 10, based on 3 reviews in the last 2 years. Over all time Netherton Court Care Home has 29 reviews.

Overall Experience

  • 22
  • 5
  • 2
  • 0
  • 0

Date Published

29
2
2
3
26

Review from Kenny M (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia, has resided at the care home for almost 9 and a half years. Over that extensive period, she has been extremely happy, comfortable and at ease in her surroundings.
I have nothing but praise and respect for all staff, past and present, who have ensured my mum has been well cared
for and safe. They are very friendly and approachable.
Her room is very comfortable and clean. There is a spacious lounge where residents can relax and participate in activities.
The food is freshly prepared and nutritious.
The Manager and Deputy Manager employ an open door approach which allows relatives to raise any issues with them.
There is a Relatives' Forum which meets 4 times a year allowing relatives to meet with the Manager and Deputy Manager to discuss matters, such as staffing, service developments and Care Inspectorate Reports, and also allows relatives, as a group, to raise issues of mutual interest, or concern, and to suggest areas for service improvement.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Thank you so much for your review on Care Home UK. Your review is much appreciated and will be shared with all the staff in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jake G (Nephew of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff so helpful and pleasant and nothing is a problem and they also great with residents and make plenty activates available so they can stimulate their brains. Feel the staff sometimes are under extreme pressure due to shortage but still complete there work with a smile.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Thank you so much for your review on Carehome.co.uk. Your feedback is always appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Wife of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was a resident a year past in March. The home was clean and tidy and very modern although the rooms could do with a bit of updating. My only disappointment was that one of the staff came round to see me and my husband to fill in a form about what he liked to do - as in activities which wasn't
very much but when I asked him did one of the staff come to see him he said no which I am very angry about. The other was they never took him to the toilet or showered him. At times he was still in a dirty t-shirt. All I can say is I hope and pray that I never get admitted to a care home if it is filled with staff who can't be bothered doing their job. Laziness is all it is, want the wages but can't be bothered caring for the elderly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James C (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the social worker said next Thursday as they have a place ready it sucked the life out of myself and my sister. You never see this coming. Leading up to admission I had feelings of failure and sadness.
When we visited the home all seemed to make more sense and reaffirmed the need for 24-hour
care.
The care is personal and active. There is an open-door visiting policy which makes keeping contact with my mum easy. Any time I visit, my mum is happy and the staff are always attentive. There are various activities going on within the home and within the community. Overall the care provided is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne K (Niece of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in the home for one week, I have been in a few other care homes during my working life and Netherton Court has been one of the best. The majority of staff that I have met have been very pleasant, professional and great carers. They are very resident-orientated, nothing is too much
trouble for them. The home itself is well presented and the rooms are of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always dedicated and caring. Very satisfied with the care given to mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Sister of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, all is well in the home my sister is in. Staff are fantastic treated very well. Can't do enough for her. Very pleased all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Friend of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Residents seem to be well looked after but the person I visit complains about the sameness of the food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely well cared for and the staff are friendly and polite and they treat him with dignity and respect. Although he is quite frail and spends most of his time in bed, the staff provide him with stimulating activities and regularly engage in conversation and singing with him. He always
has a smile on his face when they are around him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenny M (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Netherton Court Care Home since June 2015. I continue to be extremely satisfied with the excellent care and attention received by my mum. The care and dedication of all staff have ensured that my mum's needs are continually met, which has resulted in her enjoying a good
quality of life and being at ease in her surroundings. It is a great comfort to me and the rest of the family to know that my mum's needs are met on a daily basis and that she is in a safe and friendly environment. Her room is very comfortable and she enjoys sitting in the residents' lounge and interacting as best she can with other residents and staff. She enjoys participating in the activities provided within the care home. The food provided is freshly cooked and nutritious. I cannot praise the staff highly enough for their care, dedication and friendliness.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

I would like to thank you for your comments, they are greatly appreciated and will be shared with all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz M (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum settled in, really well to Netherton Court, thanks to the loving, kind and friendly staff. She has a lovely room, downstairs, in the frail, elderly area and the home is currently being refurbished. At times communication can be difficult but the care home manager is always happy to discuss and
resolve any issues; laundry is lacking due care and attention so my mum requires frequent updates in clothing. There's a hairdresser in situ and a few residents use this facility. There are regular activities available ranging from walks/ parties/ handwork/ bingo/ games and entertainment. Relatives meetings are held on a regular basis for family members to discuss any problems/ expectations/ changes and fundraisers. The wonderful staff never failed during Covid and all worked tirelessly to keep residents and families safe. Downstairs is always clean and fresh with lovely meals provided in the dining room. Lovely garden area for residents to enjoy outdoor activities. Very happy.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

I would like to thank you for your lovely comments and will pass these on to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff, the management and the home. My mother had to go into care here in November 2020. She has been treated so well for the duration of her stay. On the few occasions where a staff member had missed something (not major), the staff have been immediate in their response
to correcting the issue. These small issues where there was no need for complaint were more due to the restrictions and staff shortages caused by the whole Covid issue. The staff treat my mum with such respect and care. All dealings with the management are positive. Since the current manager has taken over, she and the deputy manager have done so much with the decor of the home. Ensuring fabulous communication is available to family of residents and making our family feel part of the home. I am thankful that my mum has been fortunate enough to be in Netherton Court and want to thank each and every member of staff.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

I would like to thank you for your lovely comments and will share this with all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum entered the home I have found the staff very caring and helpful. I no longer worry too much about her as I know she is being looked after and cared for. Any issues at all we are contacted and the family appreciate this very much. Mum seems very happy and settled, so thank you so much
to all at the care home for everything you do for her. The family appreciate it very much.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

I would like to thank you for your lovely comments and will share this with all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim A (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I trust the staff at Netherton Court Care Home to care for and support my father. From my first interaction, each staff member took the time to learn my name, understand my father's needs and interests and enable him to get more out of life. The premises are clean and feel like 'home' rather than 'a
home'. He especially enjoys the food and the company of others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better care for my mum. Every need it met and exceeded with a person-centred approach. Staff cannot do enough to help and support mum and us as a family. My dad has been welcomed and made to feel at home here with mum. Mum was quite unwell on her arrival a year ago and since then
she has thrived in her new home and her health has improved as best it can. This is solely due to the care and attention of staff. They are all lovely, friendly and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margot P (Daughter of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my dad has received, he is always kept comfortable and seems happy with the staff.
He has been really unwell lately and the staff have gone the extra mile with his care and he is now a bit better.
They have been really supportive to us as a family too.
Covid has been
a nightmare for everyone but staff have tried to assist in so many ways!
I would be delighted if the home could attract more staff as this would definitely assist.
I would have no hesitation in recommending this care facility

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek H (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to Netherton Court, during the difficult process of accepting our aged and failing Dad required full-time care and supervision, we have found the staff to be genuinely caring and compassionate. The facility to be well laid out, modern, clean and evidently very well managed. The
rooms are well-appointed, of a decent size with ensuite. Management was completely open and supportive in allowing us to personalise Dad's room, exactly the way he wanted, which was important to all of us. Nothing was a problem, and I really can’t offer enough praise to the staff and management in all that they do. Dad has now been a resident at Netherton Court for ten months. He has never a bad word to say about his situation, the facility, the staff, meals, or anything else. He is happy, content and always has praise for the carers and staff. Dad is comfortable, content and very well cared for - what more can you wish for your aged and failing parent during this period of their life.

Reply from Melanie McGhee, Care Home Manager at Netherton Court Care Home

Thank you very much for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Godson of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far all good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel M (Daughter-in-law of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Netherton Court Care Home in June during lockdown and the staff were extremely helpful in assisting with the arrangements for this. It was a very stressful time for the whole family but knowing that she was now safe with constant support helped us immensely. After the initial
visit to Netherton the family knew right away that this was where we wanted her to move into when the time was right.
From day one she has had nothing but high praise for the staff who fuss over her, telling us how clean everywhere is and how good her meals are. We are now able to visit her and she looks happy and content. I am impressed with the level of care given to residents and the activities arranged for them. I would recommend the home to anyone looking for a care home for a family member.

Reply from Melanie McGhee, Care Home Manager at Netherton Court Care Home

Thank you for your lovely comments. We realise the transition process is not just about the residents, but also about their loved one's. We are happy that we were able to help you through this stressful time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail T (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Netherton in June, so has only been there for a short time. However, I have seen nothing but patience and kindness from all of the staff to my mum and my family. Due to the lockdown, I haven't yet seen her room but we did visit prior to admitting Mum and we were more than happy
with what we saw. Clean, bright and airy.
Everyone is doing a fabulous job.
My mum frequently tells us how lovely, caring and attentive all the staff are, the food is brilliant and there's plenty of it, she has a lovely room and most of all she loves the company. This has been very comforting for the family, as Mum has always insisted she didn't want to go to a care home. So getting a review from Mum, albeit she doesn't know that's what she's doing, speaks volumes.
A wee additional point from me, I would like to say a special thank you to the team. I know I must have been a pain in the butt leading up to Mum's admission but you never showed it. I can now breathe.

Reply from Melanie McGhee, Care Home Manager at Netherton Court Care Home

Thank you for your kind words, Gail. We know this was a stressful time for the family and we are just so glad that we could help throughout the process. We are glad to have her as part of our extended family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.9 (7.884)

Overview of Review Score

The Review Score of 7.9 (7.884) out of 10 for Netherton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Netherton Court Care Home is calculated as follows: ( (26 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 35 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.284 Points relating to the number of positive Reviews for Netherton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 2 Positive Reviews ÷ 12.6 = 0.159

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 May 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Frances

Frances Murray

Job Title: Deputy Home Manager

Joined: 2023

Frances has worked within the care sector for over 15 years and has experience in managing care and support within the community, sheltered housing, dementia care and nursing care, and can help to support and guide people through every stage of their journey.


Frequently Asked Questions about Netherton Court Care Home

What types of Care is Netherton Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Netherton Court Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Netherton Court Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Netherton Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Netherton Court Care Home to the centre of Wishaw?

1.4 mile(s) as the crow flies, distance by road may be significantly further.