Netherton Court Care Home

7-11 Netherton Road, Netherton, Wishaw ML2 0BP
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7.9 29 Reviews
  • Netherton Court Care Home, Wishaw
Netherton Care Home was purposely constructed by Thistle Healthcare to achieve high standards of residential care, registered for sixty-three residents and with modern furnishings.

A versatile care service, residents are welcome to personalise their surroundings, have television and phone points in their own rooms, as well as en-suite bathrooms and numerous activities to experience.

A professional care team take pride in a friendly service delivery and are welcoming to visiting loved ones.

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Care Provided by Netherton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Hester Saarberg (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Netherton Court Care Home Reviews (29)

Total of 29, showing 21-29
7.9

Netherton Court Care Home has a Review Score of 7.9 (7.884) out of 10, based on 3 reviews in the last 2 years. Over all time Netherton Court Care Home has 29 reviews.

Overall Experience

  • 22
  • 5
  • 2
  • 0
  • 0

Date Published

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26

Review from Gina H (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since June and has settled well. She says daily how lovely the staff are, fantastic food, great room and both the home and staff are spotlessly clean (this is a must for Mum as she has always been hyper-clean). This has been a very traumatic time for Mum and the family but Netherton
Court Staff have been exceptional in their care for Mum and liasing with the family with has given a great transition period a great relief. Mum loves all the staff and in turn this makes us happy. They have made us feel she has gained an additional family who care for her too. We are full of gratitude and can't thank them enough. A brilliant care home in every way.

Reply from Melanie McGhee, Care Home Manager at Netherton Court Care Home

Thank you so much for your lovely review. I know this was a difficult time for everyone but are glad that Mum has settled and feels part of the Netherton Court family.


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Review from Tom B (Son-in-law of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot praise Netherton Court highly enough. The staff, from the manager to the Auxiliaries, looked after my mother-in-law, made her feel welcome and comfortable. They spent time with her and encouraged her to talk about her life and family, sitting with her and looking through her photo album. She
was only there for a short time and I cannot thank them enough for their efforts.

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Review from T M (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a good initial meeting with the manager and tour of the home, both my wife and I were impressed with the facilities and the calm feeling of the home. We both felt it was the ideal place for my 95-year-old mother. She has only been a resident of Netherton Court for three weeks but is settling in
well.

Reply from may robertson, Carehome Manager at Netherton Court Care Home

Thank you, Terry, for the kind review. I am always pleased when someone new settles in well and the family have had a good experience too.


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Review from E B (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, room very clean and comfortable. Food looks lovely and all homemade. Mum's care is excellent and the manager is very approachable.

Reply from May Robertson, Carehome Manager at Netherton Court Care Home

Thank you so much for a lovely review. I'm glad you are happy with mum's care and find her room lovely too.


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Review from Nancy A (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've experienced excellent interaction between the staff and our dad. They make eye contact, sit down regularly with him and talk to him. Every member of staff knows Dad by his name and are genuinely very fond of him. The manager has taken us into her office after an incident and explained the ethos
of the place and how the safety of their residents is paramount.

Reply from May Robertson, Care Home Manager at Netherton Court Care Home

Thank you so much for the nice review. I'm glad you are happy with Dad's care and feel confident in the management.


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Review from Raymond H (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past six years, my wife has been treated with total care and dignity from all staff and management, also all visitors have been made very welcome and any small complaint, if any, is immediately attended to.

Reply from May Robertson, Care Home Manager at Netherton Court Care Home

Thank you Raymond, for this lovely review. I'm glad you are happy with the care and support given to your wife and its nice to know the family feel the same.


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Review from M B (Relative of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit an elderly aunt in the home who passed away this month. The care my aunt received and the family was outstanding. The manager leads a good team who all genuinely care. The home is always busy with things going on and I really felt part of a big family. So thanks to everyone.

Reply from May Robertson, Carehome Manager at Netherton Court Care Home

Thank you so much for the kind review. We always strive to include family in our care home community and I'm glad you saw that.


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Review from Kirsty O (Granddaughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are amazing but they very understaffed, a lot of the time there are only 4 staff on down the stairs most of the time, and they don’t have the time to really focus because they are so busy. How can they deliver the quality of care when there are only 4 people for 26 patients.


The

two nurses have saved my gran's life on more than one occasion and we are so grateful for that.


Furniture is a bit dated and so are the bathrooms.


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Review from L H (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no concerns as to the care and attention my mother receives. Management and all the staff are very helpful and friendly. My mother has been in the home for over two years and she is very happy and content so I cannot ask for more.

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Current Review Score: 7.9 (7.884)

Overview of Review Score

The Review Score of 7.9 (7.884) out of 10 for Netherton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Netherton Court Care Home is calculated as follows: ( (26 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 35 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.284 Points relating to the number of positive Reviews for Netherton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 2 Positive Reviews ÷ 12.6 = 0.159

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 May 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Frances

Frances Murray

Job Title: Deputy Home Manager

Joined: 2023

Frances has worked within the care sector for over 15 years and has experience in managing care and support within the community, sheltered housing, dementia care and nursing care, and can help to support and guide people through every stage of their journey.