Rannoch Lodge is a purpose-built care home situated in a quiet area on the fringe of Cumbernauld. It is a single storey building designed to allow disabled access and is set in pleasant landscaped gardens. It is close to local facilities and has good local transport links.
Rannoch Lodge offers care and support to frail older people, people with physical disabilities and older people living with dementia.
There are activity organisers who help staff plan and carry out group and individual activities.
The home is designed so that each person cared for feels completely supported in every aspect of their lives. First and foremost, the care and services provided are delivered by trained professionals who are dedicated to looking after the health of each resident. The home's activities programme is tailored around particular interests and facilities are designed to enhance the lives of everyone living at the home. There is tasty and nutritious food that is prepared by a skilled team of chefs.
Staff are always happy to offer helpful advice if you're ever unsure of anything and are trained to provide a range of different services to those supported.
The home is equipped with a number of facilities and features that ultimately serve to increase the well being of everyone living here.
Rannoch Lodge Care Home has a Review Score of 9.0 (9.026) out of 10, based on 5 reviews in the last 2 years. Over all time Rannoch Lodge Care Home has 19 reviews.
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Review from Jacqueline C (Daughter of Resident) published on 12 August 2024
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Overall ExperienceOverall Experience5.0 out of 5
I honestly can't praise the staff enough at Rannoch Lodge Care Home. They have made my mum's transition very easy and this takes a huge weight off my mind. Nothing is ever too much trouble and I go in at all different times and so do Mum's family and friends and you always get a very warm welcome. It
was a really hard decision to make but I can now relax knowing mum is safe and very well cared for. Thank you for everything you have done so far.
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Review from Elizabeth R (Daughter of Resident) published on 13 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
Rannoch Lodge is as good as it can get for a nursing home. The staff are dedicated, friendly, approachable and caring. My dad is happy, feels safe and receives wonderful care. The home itself is clean, well-decorated, well-kept and organised. The rooms are a nice size with a good standard of furniture.
There are always concerns when a loved one has to go into a care home, but I can honestly say I sleep well knowing my dad is in safe and caring hands. All of the staff go above and beyond their roles and are very welcoming and helpful to relatives and visitors as well as the residents themselves.
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Review from Marianne S (Daughter of Resident) published on 29 August 2023
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Overall ExperienceOverall Experience5.0 out of 5
The staff go above and beyond to look after my dad and make sure he’s looked after. It’s like a family, and the staff are so nice. The room is so homely and has a beautiful en-suite. My dad really feels at home now.
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Review from Vivienne C (Niece of Resident) published on 16 August 2023
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Overall ExperienceOverall Experience5.0 out of 5
My aunt is a resident in Rannoch Lodge and I can’t sing their praises highly enough. We can visit any time. All the staff are so friendly and caring. They go above and beyond in their care. They keep me updated on how she is doing and she is receiving excellent care there.
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Review from Sheila R (Wife of Resident) published on 3 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
I am more than pleased with the care and attention my husband is received from the manager and all the staff at Rabbich Lodge Care Home.
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Review from Maureen C (Niece of Resident) published on 17 February 2023
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Overall ExperienceOverall Experience5.0 out of 5
I have given Rannoch Lodge top marks in all areas, from the quality of care to the lovely professional staff. Since moving my uncle, they have made his quality of life so much better. I can now sleep at night knowing he is being well cared for.
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Review from Daniel M (Son of Resident) published on 7 September 2022
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Overall ExperienceOverall Experience5.0 out of 5
The whole family are deeply grateful to all the hard working and dedicated staff at Rannoch Lodge Care Home for the care, kindness, respect, dignity, good humour and warmth they showed my Mum during her stay in the home. Having to put Mum into care when her dementia became too advanced to adequately
care for at home was a horribly tough decision, but we couldn't have asked for better treatment for her, or a better environment, and it means so much to know Mum was comfortable, relaxed and happy during her time there. As her family, we were each treated with the same kindness and warmth by the very attentive staff and were made very welcome on every visit, which made a difficult time for us so much easier. Such a warm and welcoming place, providing excellent care and support that extends to the loved ones of residents as well as the residents themselves. We will be forever thankful for the love and kindness that Mum was surrounded by in Rannoch Lodge.
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Review from P C (Daughter of Resident) published on 18 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
This has been the hardest decision I have ever had to make. I spent a long time visiting care homes for my mum. Rannoch Lodge was the perfect choice. The staff were very warm and welcoming they care about the whole family, not just the residents. Mum is now living her best life at Rannoch Lodge. She
is pampered, loved and very well taken care of. I can go home knowing she is safe. I can't thank the staff enough for all their support.
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Review from J P (Son of Resident) published on 5 August 2022
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Overall ExperienceOverall Experience5.0 out of 5
The care staff are excellent. We can rest easy knowing my mum is being looked after properly.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Firstly, thanks for taking the time to leave a review. We aim to provide a great service and provide families with the reassurance that their loved ones are being looked after.
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Review from G F (Daughter of Resident) published on 21 June 2022
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Overall ExperienceOverall Experience4.0 out of 5
Very friendly staff who go out of their way to provide the best care. It's been a tough two years and for the staff and family.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thanks for the review it will be greatly appreciated by all staff members.
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Review from Ann g (Daughter of Resident) published on 15 February 2022
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Overall ExperienceOverall Experience5.0 out of 5
Rannoch Lodge has been a lifesaver for our mother.
They treat her with great love and respect. She is well-fed with lovely meals and snacks. She is clean and well-dressed every day.
The activities team make sure to include her in activities that are fun and relevant to her likes and abilities.
Our
mother's room is spotlessly clean and personal to her. Bedding is changed regularly and made to be like home for her.
The common areas again are spotless and very nicely decorated, they are calm and bright spaces to relax in.
The nursing staff look after her medical needs very well and their care is excellent.
The staff are all welcoming to us and keep us updated with all the news in Rannoch.
We are delighted with the care that our mum receives from Rannoch Lodge.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thank you. It is always good to hear when we are making a positive impact on the quality of life of our residents and their families.
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Review from Fiona M (Daughter of Resident) published on 15 February 2022
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Overall ExperienceOverall Experience5.0 out of 5
Mum is very settled and cared for. Resident for four years. Staff offer activities to suit her, and she loves visits from their dogs. Visits are encouraged and staff help with choosing new clothes to suit her needs.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
We are very happy that your mum is enjoying all that Rannoch Lodge has to offer. The dog visits are the best.
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Review from Christine S (Friend of Resident) published on 22 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
I am very impressed with Rannoch Lodge Care Home. The whole place is immaculate and tasteful and the staff are fantastic. My friend's room is a pleasure to spend time in, as the staff have worked hard to provide co-ordinated soft furnishings and homely touches and my friend is always spotlessly clean
and dressed in lovely clothes. She loves the meals and all the staff I have come into contact with are warm, caring, and clearly dedicated to helping the elderly and those with dementia. It must be a difficult and stressful job, yet they bring love and care to the situation and it's not just a job with them.
I would have no hesitation in recommending Rannoch to anyone looking for a care home for a friend or relative.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Your kind-hearted words will be passed onto our wonderful staff team.
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Review from L R (Daughter of Resident) published on 20 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
Mum was made to feel welcome and settled quickly. She is always clean and her room is spotless. Nothing is ever a bother when staff are approached in person or by phone.
Kept up to date with the great newsletter.
Great relief for the family knowing she is well cared for 24/07.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thank you for taking the time to leave such a positive review. We are happy that your Mum has settled quickly and that your family are able to be kept updated with our newsletter.
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Review from Jacqueline B (Friend of Resident) published on 26 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise Rannoch Lodge enough, the staff are fantastic.
I visit my friend’s dad on a weekly basis and all the team make me feel so welcome. My friend's dad is happy there and often tells me how much he enjoys living at Rannoch. The care home is spotless and each resident always looks so well
cared for.
I would also like to highlight a member of staff in particular for making my visits enjoyable. The Receptionist is always so friendly and welcoming, she takes the time to let me know what kind of week my friend’s dad has had before I head in to see him.
I think what makes Rannoch stand out for me is that it has a family feel to it, you can see how much the staff care about the residents. I have an elderly mother and would have absolutely no reservations about her living at Rannoch if she needed additional care. In fact, I wouldn’t have her anywhere else.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thank you so much for this lovely review. We are delighted that your friend's Dad enjoys living with us and that you are made feel welcome during your visits.
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Review from Caroline M (Son of Resident) published on 23 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum is very well looked after and cared for. The staff are always welcoming and pleasant. They also keep me informed and updated.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
I will ensure that the Staff Team are made aware of your appreciation. Thank you for the feedback.
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Review from L M (Daughter of Resident) published on 23 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
I had prior experience of Rannoch Lodge Care Home as both my mother and father in law had spent time there and both received excellent care. When my mum's dementia worsened and could no longer be cared for at home it was the first place we thought of. Care is excellent. My mum has settled in well and
has built up good relationships. Staff are very respectful and caring, nothing is a problem. It's like my mum has an extended family there. We are so happy she is happy and well cared for.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
We are delighted that your Mum has settled into the home and become part of our extended family.
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Review from John K (Husband of Resident) published on 23 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
Prior to my wife becoming a resident, we had received recommendations from friends and family that this was the best home for her. It has certainly lived up to all our expectations as I feel relieved that my wife is safe and being well cared for by lovely staff in a well-run care home.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thank you for the positive review. Your comments will be feedback to our Staff Team.
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Review from Elizabeth D (Daughter of Resident) published on 18 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
While the fabric of the room my mum is in, is in need of upgrading, her care is excellent.
I love the staff in Rannoch. It will never be home and I am still very sad that my mum can't be with me but it definitely is the next best thing to home. I write this on behalf of us all.
Reply from Keith Greene, Director at Rannoch Lodge Care Home
Thank you for taking the time to leave a review. Your kind words will be appreciated by the Staff Team. The Care Home Decoration Programme was affected by COVID-19. However, we are now accelerating the program. The Manager will be in touch to arrange a meeting with you and your mum to discuss her room makeover.
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Current Review Score: 9.0 (9.026)
Overview of Review Score
The Review Score of 9.0 (9.026) out of 10 for Rannoch Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Rannoch Lodge Care Home is calculated as follows:
(
(57 Excellents x 5)
+
(1 Goods x 4)
)
÷ 58 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.043 Points relating to the number of positive Reviews for Rannoch Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 46 registered maximum number of service users is 9.2. 5 Positive Reviews ÷ 9.2 = 0.543
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Inspectorate (CI) Rating
Date: 15 Nov 2024
How well do we support people's wellbeing?
Very good
(5)
How good is our leadership?
Good
(4)
How good is our staff team?
Good
(4)
How good is our setting?
Adequate
(3)
How well is care and support planned?
Good
(4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Frequently Asked Questions about Rannoch Lodge Care Home
What types of Care is Rannoch Lodge Care Home registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Rannoch Lodge Care Home provide?
Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.
How many Rooms does Rannoch Lodge Care Home have?
There are 44 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Rannoch Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Rannoch Lodge Care Home to the centre of Glasgow?
10.4 mile(s) as the crow flies, distance by road may be significantly further.
