Rosehall

310 Station Road, Shotts ML7 4AQ
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8.4 19 Reviews
  • Rosehall, Shotts
Rosehall is an attractive, purpose-built home located in fine garden grounds.

The home is registered for 64 residents and enjoys an excellent reputation locally. With single en-suite rooms, wide corridors and open outlooks throughout, Rosehall has a light, airy feel.

Residents are free to access the carefully designed sensory gardens or balcony area if they wish to enjoy the good weather and country views.

Show Rosehall on the Map

Care Provided by Rosehall

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Thomson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Rosehall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,395 – £1,395
    • Self-Funded Nursing Care £1,395 – £1,395
    • Self-Funded Nursing Dementia Care £1,395 – £1,395
  • (these prices are only a guideline, please contact Rosehall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy.


  • Parking

  • Free on-site parking.


Rosehall Reviews (19)

8.4

Rosehall has a Review Score of 8.4 (8.438) out of 10, based on 4 reviews in the last 2 years. Over all time Rosehall has 19 reviews.

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  • 5
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Review from J M (Niece of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good, range of activities is excellent. The only issue is other residents accessing rooms and personal property being removed and not returned. The staff are friendly and approachable.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind comments. I apologise if your relative has had issues with their personal property being removed by other residents. I would be happy to discuss your concerns and find a solution.


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Review from John P (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only positive experiences with Rosehall. Mum went into the home in January 2022. The staff are genuinely kind, and caring and always have the resident's welfare at heart. The home exudes a lovely warm and friendly atmosphere.
Our mum is so happy and content at Rosehall and they have been able
to get her to take part in activities and outside visits.
The staff are always available to give updates and discuss how mum is doing as well as keeping us up to date with changes in medication etc.
On behalf of the family, I would like to thank them for all their support throughout as they have made what could be a stressful time stress-free.
Thanks again.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your positive comments about the care provided for your mum. I will pass your comments to the staff who will be delighted to hear your praise for their efforts in providing a home where your mum feels content and that as a family, you feel she is very well cared for.


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Review from A B (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who treat my mum with care and respect.
Nothing is too much trouble for them. They go the extra mile to keep me updated about Mum.
Management is friendly and accessible.
The home is clean and tidy and so is Mum's room.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind words which I will pass on to the staff.


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Review from K F (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosehall provides a safe environment for my mum and dad.
Raised an issue to the care home manager and her deputy - it was then dealt with professionally and quickly!
Excellent service.
Also, carers look after my mum and dad well - the selection of home-cooked meals and food are just right.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind words, I will pass your comments on to the staff.


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Review from Mary S (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved from another Care Home into Rosehall a couple of days ago. The home is lovely and very clean. I was blown away with the kindness shown to my dad by all staff members. He has settled brilliantly into the home and is already calling it his house. He says all the staff are great and he's
having the best food he's had since my mum died.
Big thank you to all staff for giving us as a family, peace of mind that he's in the best place.

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Review from Jane J (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Rosehall for almost 6 years now. The management and staff are wonderful and I cannot fault them on anything. They are so genuinely kind, caring and loving to all the residents. On behalf of myself and family, I would like to thank them for all the support they continue to give us
through a very difficult time with my mum’s illness.

Reply from Marlene Dickie, Home Manager at Rosehall

Your kind words are appreciated, and I shall pass on your thank you to all the staff.


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Review from Catherine M (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has moved into Rosehall over 3 years ago, he has been exceptionally well looked after. The home is always clean and inviting. He is well-fed, clean and encouraged to stay as active as possible. The staff are very caring towards my dad and very welcoming to me as a visitor. During the last
very difficult year Rosehall has been amazing. My dad remains physically very well, an amazing achievement in these dark days. The staff are always happy to update me on how he is as we can’t visit at present which is a great comfort to me. My dad and I have been delighted with his care.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your comments and we are happy to know you and your dad are pleased with the provision of care. Hopefully you will soon be able to visit him again.


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Review from William D (Nephew of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and keep me well informed about my uncle's health, especially at this time of a pandemic. All care is taken on safety when garden visits are allowed and I am happy to know that he is being well looked after.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your comments which are very positive. The staff will be delighted to hear them, and that they are doing a great job.


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Review from Carol L (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident for over two years and has been very well cared for. We have worked along with nursing and community liaison staff to adapt her medicines to prevent stress and distress and allow our mum to live through her dementia journey the best she can. GP service is close by and do
regular visits to the home.
Residents rooms are personalised and homely. Mealtimes are menu-based and wholesome and varied. The kettle is always on for tea and biscuits and cake.
The staff and management are doing a terrific job keeping everyone safe during the Coronavirus pandemic. It is so difficult not being able to visit, we keep in touch through social media page, where we can see the fun all the residents are having. Daily activities are obviously keeping spirits up for both residents and care staff.
The home has had no positive cases of Covid 19 and is keeping a tight rein on testing staff and infection prevention and control measures.
All in all a terrific care home.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your very positive and uplifting comments. It is a nice reward to receive, for the services we are providing.
It is good you have access to our social media page and can see for yourself our provision of care.


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Review from Anne S (Wife of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be approachable and attentive to the needs of the residents. There is always a nice calm atmosphere in the home which I have found very reassuring and it is clean. The staff are friendly, helpful and will always speak to you if you have any concerns as to your relative's health
and wellbeing.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your positive review. We work hard to keep our residents safe and well within a calm atmosphere. We ensure they remain unaware of the current situation going on outside their own bubble.


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Review from Susan H (Niece of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired carer myself I realise how hard it is to make everyone happy my aunt is in Rosehall she has Alzheimer's and was becoming a danger to herself. We were delighted when we were told she had a place in Rosehall because my mother could visit her sister, I myself live in the Midlands so can't
be there for them. 2 years ago when Mum became ill I had no problem trying to get her a room as Rosehall, unfortunately, Mum didn't win her fight and passed. During this past year, the angels in Rosehall have gone over and beyond for all residents. Their Facebook page has been wonderful for seeing all their activities had video calls and know my aunt is being well looked after. I know it's hard not being able to visit but I prefer safety over personal selfishness for my long-awaited cuddle. If there is an award for Care Home of the Year, Rosehall Care Home would be my choice.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your lovely review. It is heartening for us as a team to know we are providing the best care we can in these strange and challenging times.


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Review from R C (Nephew of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are most helpful and gave us help with any concerns and advice we required for our aunt. The food was to a high standard with a lovely environment.

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Review from Sheena M (Niece of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and caring staff, nothing is too much trouble. Rooms very much like home to residents also great motivation and outings for those able, nothing but praise for not an easy job or time of life, would definitely recommend.

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Review from Elizabeth M (Niece of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my aunt has been good. She gets on well with staff and responds well to them. Some of the staff are more aware of how to interact with her than others but most are excellent. I had a problem with aspects of my aunts care, which took too long to resolve and resulted in me complaining about
the third life management. These issues were eventually resolved.

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Review from Ken (Nephew of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete confidence in the staff's ability to care for my aunt, particularly when she suffers frequent episodes of illness requiring antibiotics and extra medical care.

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Review from Agnes G (Niece of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well presented care home with excellent staff, good food and caring employees. Residents being entertained often, some on outings. Local to me, which means ease of access.

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Review from May (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the above care home for 16 months. She is treated with extreme dignity and her needs are taken into account on all levels. I could not wish for a more homely environment for her as she becomes more frail.

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Review from Bill S (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Rose Hall Care Home from November 2014 until her death from old age in February 2016. She settled in well and appreciated the care given to her by the staff and was impressed with the accommodation and food she was given.


The staff were very attentive and kept me informed

and involved in any decisions about my mothers care, they also ensured my mother was consulted on all occasions. In December following her 90th birthday my mothers condition deteriorated due to respiratory infections. The care she received was excellent.

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Review from C H (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no problems with the above care home. My mother is very well cared for. The staff are amazing caring, humorous and most are very dedicated. The menus are always on the table so we always know what the meals are, and I must say they always seems to be excellent. My mother has dementia and can
be very difficult at times, but the staff always seem to know her moods and how to best handle mum. I can't praise Rosehall enough for their care and compassion.

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Current Review Score: 8.4 (8.438)

Overview of Review Score

The Review Score of 8.4 (8.438) out of 10 for Rosehall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Rosehall is calculated as follows: ( (38 Excellents x 5) + (9 Goods x 4) + (1 Poors x 2) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.688 Points relating to the number of positive Reviews for Rosehall is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 4 Positive Reviews ÷ 12.8 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Rosehall

What types of Care is Rosehall registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosehall provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Rosehall have?

There are 64 Single Rooms.

What are the Facilities & Services at Rosehall?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosehall to the centre of Shotts?

0.6 mile(s) as the crow flies, distance by road may be significantly further.