The Village Care Home

1a The Auld Road, Cumbernauld, Glasgow G67 2RF
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8.8 57 Reviews
  • The Village Care Home, Glasgow
The Village Care Home, situated in the attractive village of Old Cumbernauld, just outside Glasgow, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, sensory garden and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at The Village understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all of residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Village likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Village, the team supports residents to take an active role in the Cumbernauld community.

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Care Provided by The Village Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhona Heron (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Wheelchair Access

The Village Care Home Reviews (57)

Total of 57, showing 1-20
8.8

The Village Care Home has a Review Score of 8.8 (8.784) out of 10, based on 8 reviews in the last 2 years. Over all time The Village Care Home has 57 reviews.

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Review from I H (Husband of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came to this home I have been delighted with her care. All staff are polite and friendly. She is shown dignity and I feel better knowing she is safe. Thank you all.

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Review from Kim C (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home in January 2024. She was very unwell with medical problems as well as vascular dementia. My mother passed away on 27/8/24. I would just like to say that my mother was well cared for and shown dignity and compassion. The staff were always friendly and took good care of
her. Her room was kept tidy and the food was good. In the final day of her life, which was very stressful, the staff were amazing, and I am so grateful.

Reply from Clare Sheehan, Careline Advisor at The Village Care Home

We are pleased to hear you were very happy with the quality of care your mum received at The Village Care Home, and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Susan R (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into care in February 2024. We were dreading the transition and how Mum would react. From day one my mum has been so settled, so content and so happy. She has made friends and is so settled with the staff especially one member in particular who my mum just follows about. The relief that
Mum is safe, happy and content is unmeasurable. Mum is in the advanced stages of Alzheimer's and as heartbreaking as that is the relief we feel as a family is incredible knowing that however long Mum has left to live she is so content, safe and well looked after. The staff do an amazing job.

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Review from Andy E (Son-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative came to The Village for permanent care recently after a period of respite care in another home run by the same company. We chose The Village partly because of the care she received at the other home. Since arriving at The Village she has been looked after with great care and compassion.
The staff are fantastic, we have been delighted how easily she settled into her new surroundings. They have made a very difficult time in our lives much easier. Sadly, our relative has now passed away, but as a family we would not hesitate to recommend this home to anyone looking for somewhere that provides a caring and friendly home for a family member.

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Review from James G (Husband of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Village Care Home, Cumbernauld, could not have given us a warmer welcome when we were looking for my wife's care. They made us feel so welcome and set our minds at ease at this most difficult time. Their attention to detail in reaching out to us and making us feel so welcome, my son
and daughter too felt this right away. The personal touch was very evident when caring for my wife. We cannot express how good this felt at this difficult time.

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Review from J R (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in the home for a couple of years and is well looked after by caring staff but feel there could be more staff. The laundry service has improved and clothes not going missing so much and tagged. All the staff are friendly and caring and I praise them for all the work they do. I would
recommend The Village Care Home for your loved ones.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Village Care Home

Thank you very much for taking the time to complete a review for The Village care home, we appreciate all feedback. It is great to hear that you are happy with the care your loved one receives, that the staff team are welcoming and that you have noticed an improvement in the laundry provision. I appreciate your comment regarding staffing levels in the Home and this will be discussed with the Home Manager and feedback at the next relatives meeting.


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Review from June L (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the home is a bit tired looking the staff are great. Welcoming, attentive and caring although I personally feel there could be more staff. Mum has been at the home for a couple of years now and is very settled and very well looked after.
There has been a vast improvement in the laundry service
and lots of Mum's clothes that were missing have found their way back to her wardrobe.
Activities are greatly improved too and I have witnessed the fantastic interaction with the activities coordinator and the residents.
I have always found Mum's room to be spotlessly clean and tidy and Mum's personal hygiene is very well maintained.
I have nothing but praise for all members of staff that I come into contact with from office staff to carers to chefs every one of them has made me feel extremely welcome.
It may not be the nicest looking home but I can relax knowing that Mum is being well looked after. I would be happy to recommend the Village Care Home for your loved ones.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Village Care Home

Thank you very much for the lovely feedback about the care in The Village, and we are delighted that you have seen positive changes. I would also like to confirm that we are committed to ongoing improvements in the home.


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Review from Jennifer L (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The Village Care is an absolute shambles, wouldn't recommend it to anyone. They need to get their staffing issues sorted out. We kept getting told more staff were being brought in....still waiting! We went to an agenda meeting round about May/June time and the "management" promised us the earth...still
waiting. The laundry department is a disgrace. We had to buy our dad clothes etc. because they kept going missing and that was with his name and door number on them. We found a pair of ladies' pants in one of his drawers. I mean really, get a grip! My dad sadly passed away at the beginning of August and no one from the home attended the funeral. I personally phoned the home and told them the date, time and location of when my dad's funeral was and they couldn't even get that right! My dad had bed sores on his right side and left foot. This was highlighted by a carer. The person highlighted that my dad required a new bed, he got it eventually 5 days later, absolute disgrace!

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Village Care Home

Firstly, I want to offer my condolences to you and your family on the passing of your dad and I would like to offer my sincere apologies if anything at The Village has caused any further distress.
We are working hard to rectify issues in the home and are confident that progress is being made. I will ask the home manager to contact you to offer you the opportunity to discuss your specific concerns.


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Review from R G (Son of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been in The Village Care Home since August 2021. Our experience has been excellent with my Dad's needs being met and he is very well cared for. His overall health and well-being has improved and the support team around him has been excellent. My father is treated with respect and dignity
which ensured that I am never concerned or worried about him. His care plan has been reviewed and I cannot fault the care that he receives. Thank you.

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Review from Elizabeth W (Wife of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband regularly at the care home and am completely satisfied with the care and attention he receives from all the wonderful staff. Nothing is too much bother and they are all friendly, caring people. He has been here in The Village care home for almost a year and I don't think I could have
chosen a better place. He is always nicely dressed and his room is kept very clean and he loves the food.

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Review from Alan S (Brother of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. All the staff are great. Food is great. All home comforts.

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Review from Marie M (Wife of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited several care homes prior to my husband being admitted, The Village Care Home was the only one my family and I felt had a caring, friendly and very welcoming atmosphere. We could see staff went that extra mile for the people in their care - that was, and is, extended to relatives and friends
visiting. My family and I rest easy knowing our very loved one is shown respect, well cared for and always aware of him keeping his dignity. The only thing I would say needs improving is staffing levels - staff are constantly on the go attention to, in my husband's case, personal care.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Village Care Home

Thank you for your review and lovely comments regarding The Village Care Home. Staffing levels are reviewed regularly to ensure that they meet the needs of the residents in our care but recruitment of suitable staff can be a challenge. When this occurs vacancies and sickness are backfilled by the use of agency staff to ensure that safe staffing levels are maintained.


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Review from Alyson C (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's one of the hardest things to have to place your parent in care, however; Mum has dementia, and we had no choice. The Viilage Care Home, from start to finish, has been amazing! Mum settled so quickly, and I couldn't fault anything. The staff are incredibly caring and patient in every way - with
the family too! I can relax knowing Mum is in great hands, and I can visit every day. Thank you.

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Review from M G (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very hygienic and tidy. The staff are very kind and caring. We would definitely recommend this care home to other people.

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Review from Rebecca K (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to covid restrictions, I am unable to give an in-depth review regarding activities and suchlike. Myself and family are happy with the care given to our mum. The staff are all kind and understanding of our mum's needs. I have been kept up to date with all aspects of her care. I am overall, happy
with the care my mum is receiving.

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Review from S O (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to give an accurate review due to covid restrictions, however, from what I have seen, I am happy with my mum's care. Staff appear friendly and genuinely care for my mum. My review scores could have been different if covid restrictions were not in place, activities etc. Overall, happy with
my mum's care.

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Review from Elizabeth L (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and it was a hard decision to make, moving her from her own home to a nursing home. We made a good choice in deciding on The Village care home in Cumbernauld. Staff are fantastic with Mum and are so helpful. Nothing is a problem for them and we know them on first name
terms. The nursing home is not too large and has a homely feeling. I would not hesitate to recommend the Village care home.

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Review from M M (Niece of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt won't eat food and has shakes with truffles or cheesecake in. She seems happy enough. Big thanks to staff. Has had a sore at back passage for a long time and they have managed to clear it up. First time in years it has healed. Don't get aunt out of bed so she doesn't take part in activities
and won't eat food, so I can't answer those questions.

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Review from Janet N (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Village for 3 years now. Half of that time we have been dealing with the impact of Covid, which meant that Mum went from seeing a family member most days, to not seeing any of us for many months. This was hard but it was a great comfort to know that she was being cared for by kind
people, in a pleasant environment. We could tell she had developed a fondness for those who cared for her and her face lit up when she saw them. Now that we are back visiting again, we feel very welcome and have confidence in Mum’s ongoing care, as her dementia takes hold. I am putting “ good “ rather than “excellent” in some of the categories, as I don’t feel very able to comment in the current circumstances.

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Review from Staci M (Granddaughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has always smiled whenever she sees a member of staff, this has provided me with great comfort. The staff have always been very caring and understanding, when I have called or visited. My gran is nearing the end of her life and while it is a difficult time, she seems comfortable and content.
Her room is very homely and I know the staff are taking care of her. I would have liked to see more activities taking place pre covid.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Village Care Home

Thank you for your kind comments regarding the staff at The Village and the care that they have given to your Gran. It’s nice to hear that she smiles whenever she sees the staff. Pre Covid, we did experience a time when we did not have enough Activities Co-ordinators, however, we now have two Co-ordinators in place who are looking to provide activities throughout the day to the Residents.


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Current Review Score: 8.8 (8.784)

Overview of Review Score

The Review Score of 8.8 (8.784) out of 10 for The Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for The Village Care Home is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 93 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for The Village Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about The Village Care Home

What types of Care is The Village Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Village Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Village Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at The Village Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is The Village Care Home to the centre of Glasgow?

12.6 mile(s) as the crow flies, distance by road may be significantly further.