The Village Care Home

1a The Auld Road, Cumbernauld, Glasgow G67 2RF
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8.8 57 Reviews
  • The Village Care Home, Glasgow
The Village Care Home, situated in the attractive village of Old Cumbernauld, just outside Glasgow, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, sensory garden and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at The Village understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all of residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Village likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Village, the team supports residents to take an active role in the Cumbernauld community.

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Care Provided by The Village Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhona Heron (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Wheelchair Access

The Village Care Home Reviews (57)

Total of 57, showing 21-40
8.8

The Village Care Home has a Review Score of 8.8 (8.784) out of 10, based on 8 reviews in the last 2 years. Over all time The Village Care Home has 57 reviews.

Overall Experience

  • 35
  • 20
  • 1
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  • 1

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57
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4
8
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Review from Elizabeth M (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into The Village Care Home she has shown a marked improvement in her appearance and general, personal hygiene. The staff keep us informed on her medical progress and I find them most courteous and helpful in all aspects of her care.

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Review from Denise G (Granddaughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my recent visit to see my gran, I have left feeling my gran is comfortable, clean and well cared for. ANy staff member I have had to deal with has been pleasant and helpful.

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Review from Helen M (Daughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff who are friendly. Keep me informed if Dad requires medical attention.

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Review from William E (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered this home nearly six weeks ago now; she has been catered for and taken care of by the staff at the care home, who can only be described as lovely. They will go out of their way to help you with any enquiries you may have (any time of the day or night). The rooms are well cleaned
and tidy. I would have no qualms about any member of my family staying in this establishment.

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Review from Yvonne S (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Village to be a welcoming, caring and good nursing home.
We have always felt my mum has been looked after well. The girls and guys are always willing to help and assist.
During Covid, the situation has been more difficult and challenging but the home has kept Covid out which is the
main aim. My overall experience has been excellent with a few bumps along the way.

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Review from J H (Niece of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful and supportive and approachable.

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Review from J K (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the Balloch unit are a credit to your facility.
The nurses, care assistants, dining room staff (kitchen), laundry and cleaning staff are without exception the hardest working people I have ever seen.
You may wonder why I didn't put Extremely Likely. The only concern I have is what I
feel to be an inadequate number of staff on this floor, I don't know about other floors. Perhaps a few extra personnel so that residents don't have to wait a long time to be taken to the bathroom, lie down, get a drink etc would be helpful.

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Review from K F (Relative of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my relative during the Christmas period. There seemed to be a festive buzz around the nursing home and staff were dressed in festive clothing. My relative couldn't fault the staff or home. The home was clean and tidy and manager and staff were very welcoming.

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Review from Jonathan C (Friend of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited The Village Care Home on 3/12/18 with a friend to visit his grandmother. Greeted as arrived in the home. The manager was visible and very welcoming. When I visited there was a group of kids in the lounge/living area being interactive with other residents. The care staff all seemed very nice
and friendly.

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Review from J S (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and professionalism of the staff at the care home is without fault both kind and compassionate despite the challenges of caring for someone with dementia.
They also got to know our wider family and always had time for a friendly chat.
During the end of life care, they provided a superb support
and kindness towards my mother and her family.

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Review from Anna M (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, The Village Care Home is 2nd to none! From the management team, nurses, carers, kitchen, laundry and maintenance staff. My parents celebrated their 63rd wedding anniversary on 27th August and the staff put on a delicious 3-course meal for them to celebrate together as they would have
done before my mum had to be taken into care. The staff are all really friendly, caring people for whom nothing is too much bother.

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Review from H M (Niece of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to this home in May 2018, however, these comments refer to her care in the two weeks before her death. I found the staff, day and night, to be so caring with my aunt in the two weeks when she deteriorated quite quickly. They were extremely patient and kind to her, myself and my daughter.
They played her favourite music and tended to her every need. She received excellent nursing care.

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Review from A P M (Great-Niece of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt was very well looked after by all members of staff at the care home, even at the end of life care was excellent. My aunt was very happy at this home.

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Review from Amy A (Niece of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have flown over from Texas to visit my Aunt. Didn't know what to expect so was delighted to see her and how happy she is. Her bedroom was so pretty. Staff ever so attentive, all seemed to know about me from my Aunt. First Class.

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Review from Ian M (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy staying here with care staff, enjoy going out shopping and getting to pub, care staff are kind.

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Review from Grace G (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years I have visited several nursing homes but in my experience, I have never had the privilege of meeting such a lovely team as those who care for elderly ones in the village nursing home. Their dedication, hard work and humour make it a true home from home. Nothing is too much trouble. They
maintain professionalism while demonstrating a real love of people.

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Review from L W (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy seeing the nursery children coming in. I enjoy all the staff. They take good care.

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Review from Jim K (Regular Volunteer) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, this is a wonderful home. Staff are so kind and caring and are so friendly and dedicated to their task.
The home is always kept spotless and tidy. Meals, having experienced them personally, are of the highest quality.
Having experience of other homes, I give The Village home ten
out of ten.

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Review from Isabella S (Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home and staff. I like to get out for shopping and for lunch with the girls. I also enjoy going out for my 'cig'.

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Review from K H (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel extremely fortunate to have managed to find my mother a place where staff are kind and treat residents with dignity. Management are very kind and treat residents with dignity. Management are very informative and always accessible. Front line staff deliver excellent centred cared tailored to each
individual. The chef makes a variety of tasty yet nutritional meals.

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Current Review Score: 8.8 (8.784)

Overview of Review Score

The Review Score of 8.8 (8.784) out of 10 for The Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for The Village Care Home is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 93 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for The Village Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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