The Village Care Home

1a The Auld Road, Cumbernauld, Glasgow G67 2RF
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8.8 57 Reviews
  • The Village Care Home, Glasgow
The Village Care Home, situated in the attractive village of Old Cumbernauld, just outside Glasgow, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, sensory garden and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The catering team at The Village understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all of residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Village likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Village, the team supports residents to take an active role in the Cumbernauld community.

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Care Provided by The Village Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rhona Heron (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Wheelchair Access

The Village Care Home Reviews (57)

Total of 57, showing 41-57
8.8

The Village Care Home has a Review Score of 8.8 (8.784) out of 10, based on 8 reviews in the last 2 years. Over all time The Village Care Home has 57 reviews.

Overall Experience

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4
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Review from Elizabeth S (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my Dad. I can tell he is very comfortable and enjoying his time here as he is very settled and always saying he feels at home. The compassion portrayed by the carers to my Dad and other residents is fantastic and it enables me to be at ease knowing he is very
well looked after. The communication between the nursing staff is very very good. I am pleased with everything. I love that 10/10 care is provided to my Dad allowing me to provide and enjoy quality time with him.

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Review from Christine S (Daughter of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Asked to short-list 3 care homes, I arrived at the Village one wet, grey Saturday - unannounced and apprehensive. The Staff Nurse was clearly busy but welcomed me like an old friend and whisked me inside, treating me to an impromptu tour of the whole home.
I was most impressed with the pretty dining
rooms, the homely lounge with the piano/bookcases and the beautiful en-suite rooms and lovely gardens but have to say that what impressed most was the way he knew every name and face and had such a good rapport with each resident. There's such a positive, caring spirit among all the staff and the cheerful, homely environment gave me the confidence to put Mum in there. Personal care is often a difficult issue with a dementia sufferer but the motherly and friendly faces and manner of the carers helped Mum to accept it.
Every family wants to get it right for their loved one and if you choose the Village you can rest easy that you've done that. It's become home in every sense.

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Review from Charlotte C (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had only a short 6 month stay in this extremely good care home. From the moment we arrived at 'The Village' - when a staff member ended her break to take us to Mum's room until her death in March we could not be happier with her care. Whatever was required was supplied to make Mum's life easier
which gave me back my lovely Mum. I now had all the time to spend enjoying her company, either taking part in the activities or just quiet time in her room. When Mum was in her last battle the staff knew what we needed before we did and it was provided immediately. Throughout all of the time spent in 'The Village', we were treated as part of an extended family.
The care and attention given were second to none. All of the family appreciate what was given to Mum. The respect shown for Mum's dignity was wonderful to see.
The staff from the manager down are the salt of the earth and my thanks go to every one of them from the bottom of my heart. In Mum's word, they are MAGIC.

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Review from Ruby T (Niece of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a very regular visitor to the care home and I can honestly say I am completely satisfied with every aspect of the care given to my aunt. The staff are wonderful and always very accommodating to both residents and visitors. The manager has a very open door policy and always there at any time to
chat and listen, excellent manner.

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Review from Liz C (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, compassionate and helpful. Always ready to answer questions. Plenty of activities.


Very nice home - very clean. Mother very happy there.


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Review from T P (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention provided for our mother during her stay at Village Care Home was excellent. The staff in Balloch Unit were professional and carried out their duties in an understanding manner. Their interest in and friendly manner towards our mother ensured we felt confident in having chosen
this facility. The compassion shown particularly in her final hours has left an indelible memory on our family.

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Review from Jim (Husband of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision for my wife to come into a home after 61 years together. I have had a good experience at The Village Home. The staff are very good as is the manager. The nurses and team leaders are exceptional. I feel I made the right choice.

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Review from Maureen (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about having to put mum into a care home, after a great deal of research, The Village Care Home seemed to meet her needs. After a very pleasant and informative meeting with the manager and a guided tour of the premises, we decided that my mum should reside there when a place
became available. The manager kept in touch with us even visiting my mum in hospital and when a suitable place was available mum was transferred. It has been a great decision we have not regretted it. Mum is very happy, she has a lovely room and is attended to by wonderful caring people. I never thought that it would be so easy. It's a delight to see her so well looked after. She loves the social events, the company and the food, which is first class. The staff and manager go out of their way to ensure that the residents feel at home. I personally can't thank them enough for also making me feel that I am welcomed.

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Review from Hing (Daughter-in-law of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like to relate this to one incident. Without our request, the chef of the home baked and iced a birthday cake beautifully in Chinese character for her birthday. It shows his compassion for her and for him to take special effort to do that is really beyond one's duty. My mother in law is the only Chinese
resident of the home and has been there now for half a year. Even though she does not speak English, the Manager and all his staff take great care to communicate with her. She is happy there and has told us often. I believe we have chosen the right home for her after we checked out in total six homes.

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Review from C M (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother has dementia my brother and I looked at nursing homes in mums area. We visited The Village Care Home separately and decided it was most suitable for our mum, since moving in we have found the staff very kind and attentive to mums needs, also from the manager to the carers on mums floor,
easy to talk to about mums care and any concerns we may have. I would like to see a little more activities as days can be very long for some residents. We visit mum on a regular basis and at different times of the day and at no time have we ever found to be intruding by staff. We as a family feel we have made a good choice for our mum.

Reply from HC-One, Careline Team at The Village Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


Your kind words will be shared with the team here at The Village Care Home.


We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We also are now making good use of our minibus so that day trips can be arranged for Residents.
The activity programme available is discussed with our Residents during a monthly meeting; we also hold regular Relative meetings, if you feel you would like to have an input to what is offered please feel free to come along. The next meeting is Friday, 29th April at 2:30pm.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Jane C (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All mums needs are met and she's very happy and content in the care home, she feels as though it her own home, she likes all the staff, they are all friendly and caring.

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Review from Grace M (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been a resident for 4 weeks but in this short time all the wonderful Staff at The Village Care home have done their best to make Mum feel "At Home".


From the Cleaning Staff to the Care Staff to the Management we have as a family been made to feel very welcome and can leave Mum in

their hands knowing that she will be well looked after.


Thank You.


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Review from S K (Sister of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To residents and relatives alike are so well treated. A sense of wellbeing throughout. A willingness to maintain a high standard of care in all aspects of running a first class establishment. Confident of sincere help at all times when required, equally to relatives and residents.

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Review from Mark D (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that mum and dad are receiving. Most of the staff seem to be really good at their job.

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Review from Patricia (Sister-in-law of Resident) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in this care home for approximately 1 year. My first impression of the care home was that it was "homely", clean, safe and very friendly. It has lovely well maintained grounds and on entering the care home it has a pleasant welcoming entrance. The residents bedrooms are very
comfortable and each has it's own en-suites. Residents are encouraged to personalise their rooms. The communal areas - sitting rooms and dining rooms are airy and spacious with each dining table having tablecloths and napkins. The meals are of a good standard and the portions plentiful. The care home has it's own mini bus and residents (if mobile) can enjoy outings. For those residents who are unable to join in these excursions there are activity co-ordinators on hand who provide a variety of things for residents to participate in if they wish.


All the staff are great. They treat residents with dignity and respect and have taken time to know each resident's likes/dislikes. They are friendly and very supportive of all the family.


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Review from Helen L (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Village care home looked after my dad for 15 months. During that time he was extremely well looked after and always treated with dignity. The staff are very friendly and compassionate. The managers door is always open and he is readily available to discuss any issues or concerns of which I have
to say I had none. I highly recommend the village care home.

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Review from Andrew M (Grandson of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Few people want to be in a care home and very few relatives want to place a loved one into a care home. The management and the staff at The Village understand this. They have made my Gran feel welcome and cared for in her new community, helping her adjust to her new life over the past year and providing
a safe, comfortable environment for her to live in. She is doing much better today than when she entered The Village a year ago and I can take comfort in knowing that she is in a very good place that nurtures her vibrancy and vitality. I am overseas, which adds to the challenges and the worries of having a loved one in care. The team have gone above and beyond to help my Gran and I stay in touch. Administration has been a breeze, thanks to them. They have even sent me photos of Gran enjoying herself on an outing.

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Current Review Score: 8.8 (8.784)

Overview of Review Score

The Review Score of 8.8 (8.784) out of 10 for The Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for The Village Care Home is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 93 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for The Village Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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