Woodside Care Home

Woodside Street, Coatbridge ML5 5NJ
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8.9 39 Reviews
  • Woodside Care Home, Coatbridge
Woodside Care Home is an eighty-four capacity service in Coatbridge, resourced to carry out dementia care and also offering respite and day care services.

A homely interior is ideal for individuals with sensitive mental health and carers pursue person-centred services designed to suit the needs of each resident, in collaboration with related health professionals.

The care home is part of the Thistle Healthcare portfolio, who have built up an excellent reputation in Scotland for professionalism and friendly services.

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Care Provided by Woodside Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 84 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Carol Nesbit (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodside Care Home Reviews (39)

Total of 39, showing 1-20
8.9

Woodside Care Home has a Review Score of 8.9 (8.915) out of 10, based on 7 reviews in the last 2 years. Over all time Woodside Care Home has 39 reviews.

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Date Published

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Review from Robert H (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent staff changes has caused a bit of upset, hope this is resolved soon, new manager showing improvement, activities information not consistent.

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Review from B O (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with all aspects of Dad's life in Woodside Care Home. We are very confident Dad's health needs are monitored and acted upon very quickly. The residents have lots of activities on offer, we enjoy participating in these and seeing how much Dad enjoys concerts and outings
or simply going to the cafe or garden. Staff are friendly and offer help if we need it. We think very highly of the service provided.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you very much for your lovely feedback. We will pass this on to the team.


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Review from Gerard H (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been a resident for a few months but the care and attention she receives is second to none all the staff are so friendly and attentive, also the activities that are available are brilliant. The rooms are spacious and comfortable, they also have other private sitting rooms you can
go to.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely feedback. We will pass this on to our team.
Kind regards
Renata


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Review from A B (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the care my father had in this care home was exceptional. From the first day of arrival to the day of his passing. All staff, including ancillary staff, were fantastic. The home itself was kept clean and warm, my dad's room was very comfortable. He had everything he needed. Activities in the
home are second to none, though my dad did not participate in many, of the ones he did, he had a great time. He enjoyed the food and never complained about it. The festivities over Christmas and New Year’s period were brilliant. Staff in the home are very attentive, especially during Dad's end-of-life care. He was treated with dignity and compassion.
We were kept well informed at all times of how he was doing, and when we visited during this time, we were well looked after.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely comments. Your feedback is very much appreciated. We will pass it on to all staff. Thank you.


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Review from J M (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a couple of issues arising my family has had nothing but positive feelings regarding our mother's care. In the case of the aforementioned issues neither of which was the fault of the staff we were informed by phone immediately, and were reassured that adequate steps had already been taken to
address these. The staff is collectively excellent although we have been impressed with the particularly touching attention shown by certain individuals which has been heartening to see and is very encouraging. When the media places so much focus on "Horror Stories" about poor standards in care homes I am pleased to be telling people the opposite about Woodside.

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Review from E W (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from Alzheimer's and has been a resident at Woodside for over a year. In my experience, the care home has gone from strength to strength. I can't really believe how well Mum is looking compared to the way she was last year. She has been well cared for from day 1 but the recent introduction
of a sensory room and games room and an increased focus on person-centred and innovative activities is improving her mood and wellbeing.
This fresh approach is making a difference. It's great to see and if Mum is happy, I'm happy!
I know the staff love Mum and she loves them. Only yesterday she told me she felt on top of the world!
I can't thank everyone enough for all their hard work, care and compassion.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you for your lovely review. Will will pass this on to the staff.


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Review from Bill M (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Woodside Care Home a few weeks ago. We are delighted with the care she has received and the support given to us as a family. Mum's room is very comfortable and homely and she is happy, is eating well and is receiving excellent care.
From our first contact with the staff, they have
been helpful, informative and caring. All staff members, from managers, carers, domestic and catering staff are friendly, welcoming and cheerful anytime any of our family have been at Woodside. My mum demonstrates a real affection for staff who are very attentive to her personal and social needs. This has been so reassuring for us all. We can't thank everyone enough.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Bill,
Thank you so much for your lovely review, I will pass this on to the staff team. I am very pleased your mum has settled in well at Woodside.
Many thanks
Home Manager


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Review from Jack M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very well looked after at Woodside Care Home for the past three years. All of her needs are taken care of but all the leisure, well-being and activities provided by the staff provide something that she would never have been able to benefit from in her own home. Great for her mental health
as well as her physical well-being. I am very grateful for the care that is offered, thanks.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Jack,
Thank you for your lovely feedback, I will communicate this to the team.
Many thanks


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Review from Morag W (Niece of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home to be a safe and caring environment for my aunt. Staff are considerate, approachable and friendly. The furniture and fittings need updating but this does not detract from the warm, welcoming atmosphere. A variety of activities are available and residents are encouraged to participate.
I always feel I can share any concerns with the staff.

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Review from yvonne g (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in from the first day in Woodside Care Home, there were a few hiccups along the way but other than that she is good. The bedroom toilet could do with storage and a TV that actually has a remote and works but other than that the lounge is very big and they have activities for the residents
to join in if they want to. They are looked after and most importantly are safe and always have staff 24/7 that helps to know should anything happen I will always be phoned.

Reply from pamela mcfarlane, Senior Home Manager at Woodside Care Home

Hi Yvonne,
Thank you for your review, we appreciate your feedback.
Kind regards


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Review from N M (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found the care home to be a generally comfortable place for my parent to be in. The shared areas are spacious and although could do with a bit of a spruce up are clean, bright and reasonably well maintained. Residents' bedrooms are a bit on the small side considering some of the equipment
that needs to be used in them resulting in awkwardness for the residents on occasion. Improvements could be made in actioning queries /requests from families and residents in a timely manner. Sometimes the delay can be a little frustrating, having to make repeat requests but this could be sorted by employing more full-time staff instead of agency workers. Overall the home is reasonably comfortable and safe which are the main priorities for me.

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Review from W K (Husband of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find my wife has settled into Woodside Care Home quite well. The staff are good with her although there were a couple of problems with lifting gear and clothing, other than that it's fine.

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Review from Susan B (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Care Home have given me and my family a great sense of relief since Mum was admitted. Staff are approachable and always go out of their way to support residents and their families. Mum's improvement has been incredible. She is happy and is not as anxious or lonely as she was at home. We owe
Woodside huge gratitude.

Reply from Pamela MacFarlane, Manager at Woodside Care Home

Hi Susan


Thank you very much for your lovely review, I will pass this onto the staff team.


Kind regards
Pam
Senior Home Manager


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Review from J S (Daughter of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appears settled in the care home and at ease with the staff. Happy with the care and attention she receives.

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Review from Carol G (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very approachable and helpful.
They seem well organised and work to provide individualised care for Mum.
Clean and tidy. Staff have worked hard to maintain standards of care despite the difficulties of the pandemic.

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Review from Sarah jane L (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of Woodside Care Home. He is so happy there. The staff are kind and caring. His dementia is quite bad and he does not eat that well. But they ensure that he eats what he does like. He is always clean and his room is always tidy. I have peace of mind knowing he is well cared for
by the lovely friendly staff.

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Review from Jaclyn D (Granddaughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff within the care home are lovely and welcoming. My family have peace of mind that my gran is looked after and cared for by genuinely caring people.
The care home always feels homely, warm and inviting.

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Review from Lynn C (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after in Woodside Care Home and is very content in her outlook. A sterling job was done keeping residents safe and well during a very difficult time of Covid. Happy with the service provided.

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Review from Katrina M (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Woodside care home. The staff are very kind and understanding, they have a lot of time for my mother and are always available to answer my questions.

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Review from John M (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, who has vascular dementia and is 85 years of age, went into Woodside care home in September 2020. At first, we were a bit worried and hoped the care home was the right one for my father. Well, we need not have had to worry, the care home has been excellent in the care my father is receiving.
The care home constantly put pictures of the residents and the activities they are involved in, on Facebook. This is a comfort to us, as a family, as the current situation does not allow for us to visit my dad in the meantime. A special thanks to one member of staff in particular for her caring nature and professionalism looking after my father. The staff are excellent. I would not hesitate to recommend Woodside care home for looking after your loved one, they will be in excellent hands.

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Current Review Score: 8.9 (8.915)

Overview of Review Score

The Review Score of 8.9 (8.915) out of 10 for Woodside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Woodside Care Home is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.117 Points relating to the number of positive Reviews for Woodside Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 7 Positive Reviews ÷ 16.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Woodside Care Home

What types of Care is Woodside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodside Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Woodside Care Home have?

There are 82 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Woodside Care Home to the centre of Coatbridge?

1.1 mile(s) as the crow flies, distance by road may be significantly further.