Woodside Care Home

Woodside Street, Coatbridge ML5 5NJ
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8.9 39 Reviews
  • Woodside Care Home, Coatbridge
Woodside Care Home is an eighty-four capacity service in Coatbridge, resourced to carry out dementia care and also offering respite and day care services.

A homely interior is ideal for individuals with sensitive mental health and carers pursue person-centred services designed to suit the needs of each resident, in collaboration with related health professionals.

The care home is part of the Thistle Healthcare portfolio, who have built up an excellent reputation in Scotland for professionalism and friendly services.

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Care Provided by Woodside Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 84 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Carol Nesbit (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodside Care Home Reviews (39)

Total of 39, showing 21-39
8.9

Woodside Care Home has a Review Score of 8.9 (8.915) out of 10, based on 7 reviews in the last 2 years. Over all time Woodside Care Home has 39 reviews.

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Date Published

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Review from R L (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This dreadful pandemic has affected everywhere but all the staff of Woodside Care Home worked tirelessly to ensure first-class care and protection of the residents. As a daughter, I felt safe in the knowledge that my mum was in safe hands.

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Review from C B (Daughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for 10 years and I have no question about the level of care she has been given. The staff and management are always quick to inform me of anything I need to know. They treat mum very well and she always seems happy.

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Review from D S (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has cared for my mum for almost 3 years. All the staff are fabulous and look after my mum amazingly.

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Review from Carol (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, well organised and very friendly home. They have provided a welcoming, supportive environment for Mum, allowing her to settle in and feel at home. Staff keep the family updated and try to personalise her care where possible.

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Review from Shirley D (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Covid lockdown, I must be one of the luckiest people to have my mum being looked after in Woodside Care Home. After a visit in September, I noticed that their attention to detail regarding the safety and care of their residents is second to none. The staff are always cheery, helpful and respectful
to everyone and they look after my mum as though she were their own and for that, I can never thank them enough. They regularly update Facebook with photos that my family and I look forward to seeing. The building itself is spotlessly clean, smells gorgeous throughout. I would highly recommend Woodside Care Home staff for their warmth and professionalism, their obvious love and affection for their residents, and especially their dedication to keeping everyone safe throughout covid. From the bottom of my heart, I thank each and every one of you.

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Review from Juliet H (Granddaughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came to the home in January, not long before lockdown. I've only been able to visit her twice in person due to covid, which as you can imagine is devastating. The staff have been amazing and through them, I manage to Facetime my gran regularly. She is always in good humour and her main carer
is always there to reassure her about the technology and to answer all her questions. I cannot thank the home enough, they have been amazing with my gran and have really put her family's mind at ease during this difficult period. Highly recommended the home.

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Review from Elizabeth O (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Woodside Care Home for nearly 5 years. I cannot find enough words to praise the wonderful staff here. My mother is cared for so well beyond the expected professional care. All of the staff are caring and affectionate, the kindness they show and loving attention is unbelievable.
The
home is also spotlessly clean, the food delicious, we hear such horror stories but this is a shining example of care. The staff are also caring and pleasant to visitors. During this difficult time, they have been looking after them very well and keeping them amused with various activities. The Facebook times are good as well as you can see that your relative is well and happy. I phone all the time and they say that my mum is doing well and is happy. Cannot wait until I can visit again.
Once again, no one should worry if this is where their loved one is or thinking of going to, I can honestly say they are truly wonderful.

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Review from Margaret F (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a year. She has been extremely well cared for. She is treated very well by all members of staff who all greet her by name. She always tells me about the lovely meals provided and I have seen the snacks and elevenses and afternoon teas and home baking. She enjoys visiting
the cafe. Her room and bathroom are always very clean. I would thoroughly recommend the home and all staff.

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Review from Paula L (Niece of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My uncle receives satisfactory care at the nursing home. However, more activities would be beneficial to stimulate him.

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Review from Helen W (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in the Fir unit ane loves all the attention she receives as she can no longer communicate. Her room is always nice and clean and the staff are great with her. She was in hospital in December last year, and when back in the home she was so excited to be back as she regards the staff as her
family. My mum is safe and secure in the home.

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Review from Margaret R (Wife of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home frequently over the past two and a half years and prior to this from 2009 to 2013, and have always found the staff and management very helpful. The cleanliness of the home is 'second to none' and I would recommend the home as first class.

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Review from Sadie T (Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Woodside Care Home to help nurse my husband in May of 2018. He died on 1st August with great tender care that I would wish for myself hence the reason I am still in residence. There is nothing I would want to change and I can only say, being in my 93rd year, I am.

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Review from James D (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this home for over 5 years, getting excellent care, love and nursing from the pleasant, dedicated staff.

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Review from Morag M (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Woodside until she passed on the 9th February 2019. I cannot find enough words to praise the wonderful staff here. My mother was cared for so well beyond the expected professional care. All of the staff are caring and affectionate, the kindness they showed and loving attention was unbelievable,
they took time to find out about her and her little ways.
The home is also spotlessly clean, the food delicious, we hear such horror stories but this is a shining example of care. The staff are also caring and pleasant to visitors, and took great care and comforted me in the six days and nights I spent with my mum.
Once again, no one should worry if this is where their loved one is or thinking of going to, I can honestly say they are truly wonderful.

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Review from Jackie L (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was resident in the Fir Unit for around 14 months following a stroke and suffering from Vascular Dementia. From day one my mum was treated with the utmost respect and dignity and had a great rapport with the care staff. The care shown by staff was excellent throughout her stay and in particular,
the weeks leading to her death. I would have no hesitation in recommending Woodside Care Home to any family faced with the difficult task of placing their loved one in a Nursing Home.
The staff treat everyone as individuals and try to ensure that their individual needs are met. I cannot thank them enough for the love and affection shown to my mum and for allowing me to go home each day confident that my mum's needs would be net.

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Review from Catherine A (Daughter of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank each and every member of staff for the compassion and care they showed to my mum these past few years. She was treated with dignity and respect which was greatly appreciated by my husband and I. We were always made to feel welcome and felt part of the general running of the various
activities, which were plentiful. We were blessed when we found Woodside and for that, we thank you for everything that you have done for us.

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Review from Margaret G (Daughter of Resident) published on 28 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six months of her life in Woodside Care Home and I cannot praise the staff, without exception, highly enough.
They were so caring and kind to her and we could not have asked for any better. The care provided in her last days was exceptional and they were so kind and considerate
to us as a family.
It was a pleasure to visit Woodside as everyone greeted you with a smile and had a genuine interest in all their residents. We can never thank them enough and would thoroughly recommend anyone who is taking the difficult decision to have their loved ones in a home to consider Woodside as you could not get any better.
We thank them from the bottom of our hearts for the great work they all do.

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Review from Robert F (Son of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in two care homes previously. However, we moved her to Woodside on the 13th December 2016. What a changed woman. My mum came back from the living dead. At 95, now a very happy old (very old) lady that served her country by working in an ammunition factory during the 2nd world war. Woodside
care home is a true and loving home for all the residents. All the staff treat the families with respect, not dismissing them to "go and live your life, your Mum is now our responsibility now" as a previous home told us. Woodside is a loving care home (God bless)

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Review from Elizabeth B (Daughter of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mother received was excellent.
The staff cared for my Mother as if she was their own. Nothing was a bother and nothing was too much trouble.
The staff were always kindly and when we asked if they could help my Mother they were quick to respond.
The staff went out of their way to comfort
and support our family leading up to the last days of my Mother's life.
The kindness the staff showed can never be repaid.
They were always professional at all times and appeared to enjoy their work immensely.
They were always smiling and happy.
My Mum responded to their kindness to the very last.
On behalf of our family, we thank all the staff from the bottom of our hearts.

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Current Review Score: 8.9 (8.915)

Overview of Review Score

The Review Score of 8.9 (8.915) out of 10 for Woodside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Woodside Care Home is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.117 Points relating to the number of positive Reviews for Woodside Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 7 Positive Reviews ÷ 16.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Sep 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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