Abercorn House Care Home

184/192 Low Waters Road, Hamilton ML3 7QH
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9.7 52 Reviews
  • Abercorn House Care Home, Hamilton
With a team who are passionate about enriching the lives of their residents, Abercorn House is a thriving care home with a warm, family feel. In 2024 the home was runner-up in the Caring UK Awards, for the Care Home of the Year Award for the whole of Scotland!

Providing nursing, dementia and palliative care, the team also provide respite care breaks, which are an ideal support for carers looking after loved ones, enabling them to take a short break themselves.

There are so many wonderful activities to enjoy, from pamper sessions with manicures and hand massages, to baking and even a mobile cocktail bar!

There are gentle exercise sessions, games and also sensory sessions in the home’s relaxation room. Abercorn has a hair salon, with a mobile hairdresser visiting the home twice a week.

And mealtimes are a real highlight of the day, with home-cooked Scottish fayre prepared by the chef and home-baking for afternoon tea.

Abercorn has its own minibus for trips into the community, from the local transport museum, to garden centres and cafés. This Halloween the residents carved their own pumpkins, which they hand-picked locally.

The team are passionate about residents having a very active role to play in how their home is run, with resident ambassadors, who are involved in everything from interviewing potential staff, to providing feeding back on everything from the menus to the activities on offer.

Loved ones are welcome at any time, and Abercorn has a lovely garden room, which is a wonderful space for families to celebrate special occasions.

The large gardens are a beautiful place to relax in the summer. They have just had a makeover, with the residents helping with the designs, choosing everything from the layout to the plants and furniture they would like. This summer the residents enjoyed growing their own flowers and vegetables.

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Care Provided by Abercorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rowena Alferos (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abercorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,236

  • Our 2025 weekly room fees start from £1236 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Abercorn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • car park to the front of the building


Abercorn House Care Home Reviews (52)

Total of 52, showing 1-20
9.7

Abercorn House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Abercorn House Care Home has 52 reviews.

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Review from Gillian T (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abercorn is exceptional. Dad moved from hospital, he required professional care. Within a few days, Dad looked so well and healthy. He was up, dressed, and able to talk and communicate. The ambience of Abercorn is so welcoming, the staff are amazing they go above and beyond, and the Nursing staff have
worked wonders to get Dad so well. I cannot thank them enough for all they have done for Dad and continue to do so they are magnificent. The activities are inspirational Dad joins in and enjoys the company of the other Residents, it is amazing how well Dad has done in such a short time all thanks to Abercorn. Every single member of staff is part of a unique team who strives to ensure the happiness of the Residents and their needs are met. It is outstanding. The wonderful chefs are lovely with the delicious meals their presentation is like a hotel, magnificent. Everyone should have an Abercorn in their lives when they require care they are so kind and caring and just fabulous thanks for all you do.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your incredible feedback, the team will be touched to read your kind words. We're so delighted to hear how well your dad has settled in and how much he's thriving at Abercorn. It's wonderful to know our team's dedication and care have made such a difference. Your kind words mean so much, thank you.


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Review from Steven M (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of service. The office staff were extremely helpful during the initial setup for my parent. The nursing staff have been outstanding in caring for my mum. Regular updates on caring needs via phone calls by the nursing team are very reassuring.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your kind words for our team at Abercorn. We're so glad to hear that you're so happy with the care and support your mum is receiving. Our team strives to provide excellent communication and compassionate care, so will be touched to read your kind words, thank you.


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Review from Charles O (Sister of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Abercorn House on the 26th of November 2024. she had spent 15 weeks in hospital, not allowed out of bed. The staff now walk her with help to the toilet, dining room, she sits in the dining room and feeds herself. She has been to the pantomime, has been shopping. I am allowed to
take her to church and to her hairdresser. It is the best she has been for years.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you so much for your heartfelt review. We're delighted to hear about your sister's progress and how she's enjoying such a full and active life at Abercorn House. It's wonderful to know she's thriving and engaging in activities that bring her joy. Our team is committed to providing the best care and support, and your kind words will mean so much to them. Thank you for sharing her journey.


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Review from Clare M (Wife of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Putting my husband into care because of advanced dementia was a very traumatic time for our family and me. My only contact with residential care was many years ago, visiting an elderly neighbour in a home. However, my fears were groundless. From the beginning, he was treated with kindness, dignity,
patience and good humour. The staff are always pleasant and helpful. They do a job which I could never do. Abercorn House is clean, very warm and comfortable and the food looks appetising and nutritious. Dementia is a terrible affliction, however, I know that my husband is getting the best of care.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for sharing your heartfelt experience. We understand how difficult the decision to place a loved one in care can be and we're so glad that we've been able to provide comfort and reassurance during this challenging time. The team at Abercorn is devoted to caring for their residents with kindness and dignity, so it's wonderful to hear how your husband is getting the best of care. Thank you for your kind words, the team will be very proud to read your feedback.


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Review from Morag C (Friend of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was my friend's primary carer for decades. She has a progressive neurological condition and unfortunately, it became very difficult to care for her at home. This was compounded by a dire lack of community care and myself becoming ill. However, after a month in temporary care, she was accepted and
transferred to her permanent placement in Abercorn House. She receives high-quality care and prompt medical attention as required. The manager, assistant manager and all staff present as being kind and approachable.
The care home has a very pleasant atmosphere. My experience with staff has been extremely positive. They present as being friendly, helpful and competent. I would have no hesitation in recommending Abercorn House to others.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your wonderful review. We're so glad to hear that your friend is receiving such high quality care and attention from the team at Abercorn House. Your recommendation means a lot to us and we'll share your kind words with the home manager. Thank you again for your support and trust in us.


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Review from E C (Niece of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went straight from the hospital to Abercorn House Care Home and was very well looked after from the start she has settled in very well and enjoys going on outings as she wasn't able to do this at home. I live down south and I phone every 2 days to talk to my aunt and have never had any issues.
The staff are lovely and friendly and my aunt likes to have a laugh with them. Overall I am very pleased with the care my aunt gets and when I visit it has a homely feel.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that your aunt has settled in well at Abercorn House and is enjoying her time with us, especially the outings! It's wonderful to know that, despite the distance, you're able to stay connected with her regularly and that each call brings peace of mind. Your lovely feedback about our friendly and caring team truly means a lot. We're committed to creating a homely and joyful atmosphere and knowing that your aunt feels comfortable and happy here is the best reward. Thank you again for your thoughtful review.


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Review from P H (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and can't do enough for you. It is very clean, with excellent menu choices. Always a friendly atmosphere.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience across all areas of Abercorn. Creating a friendly and welcoming atmosphere is so important to us, and we're so glad that it shines through in your experience. Your feedback is greatly appreciated.


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Review from G C (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abercorn Care Home excels as always they are just magnificent in all they do and the teams go above and beyond.
From Care Home Managers to everyone on the Teams, they are valued in every single aspect of the excellent care, love, and respect they give to the Residents.
The care is exceptional and
the staff go above and beyond in everything they do - they work so hard and the qualities of Abercorn outshine they are so dedicated and we appreciate every single staff member in Abercorn.
The chefs are outstanding with the wonderful cuisine they provide, more like a hotel, they are just the best.
I feel so thankful as my Mum gets the best care and attention, love, respect, dignity, and kindness.
The nursing staff are magnificent and outstanding and can't thank them enough for all they do too.
Activities Coordinators work and plan such wonderful daily activities, outside day trips, and anything to make the Residents happy.
I know my Mum is so well looked after and best for her needs thank you so much.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your heartfelt review. The team will be touched to read your wonderful words and thrilled to hear that your experience with Abercorn Care Home has been so positive. Knowing that your mum feels so loved, respected, and well cared for is the greatest compliment they could receive. Thank you so much for your trust and appreciation.


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Review from Catherine T (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the dementia unit of the care home for three weeks, and during that time has had wonderful care and support from the whole team. There have been a few setbacks, eg, falls, agitation and aggression, but all have been dealt with promptly and in a caring manner. I have noticed how
the carers and nurses interact with the residents. They are warm and tactile and no one is overlooked. In my opinion, this is so important to the residents who are treated in their own minds by this cruel disease. No one wants their loved one to go into care, but I believe we have chosen a good one in Abercorn House.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you so much for your kind and thoughtful review of Abercorn House. We understand the challenges that come with dementia, and we strive to address every situation with compassion and professionalism. It's wonderful to know that you have observed our team's dedication and the warm, respectful interactions they maintain with all our residents. We appreciate your trust in Abercorn House and are grateful for your support.


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Review from Lynn B (Sister-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have found the care our brother has received has been outstanding. All staff have shown him respect and care at all times. Anything we have asked for has been dealt with promptly.
We have been treated really well during the time our brother has been very unwell the staff have been very
kind and considerate we appreciate this very much.
Thanks to all the staff in Abercorn you are a great team.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your wonderful review for Abercorn, the team will be touched to read your comments about your brother's care.


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Review from Janice B (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Abercorn House, and the staff go above and beyond with the residents. The staff always seem happy at work, and we've never noticed any agency staff there, which we feel is a good sign. We are so pleased that we chose Abercorn. Dad seems happy too.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your wonderful review of Abercorn; the team will be delighted to read your comments.


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Review from Maureen K (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reason I chose Abercorn House Care Home was the size and the amount of residents in the home. It's not too busy which suits my mother's needs. The staff are very friendly, and approachable and put my mum at ease. My mother enjoys the company of the staff, the entertainment and activities suit her
needs as she is a sociable person. Very pleased with my decision for my mother to live here.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your review, we are so pleased you are happy with your decision to choose Abercorn for your mother, it is certainly a wonderful home with a fantastic team.


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Review from Rhona Y (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to Mum is second to none. The staff are a tour de force when it comes to looking after their residents. Communication is excellent. No matter when I go, Mum looks well-dressed and cared for. She is treated with love and respect.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for taking the time to leave such a wonderful review - our team at Abercorn will be delighted to read your kind words.


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Review from Paul D (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive, nothing is a problem, there are plenty of activities planned each week for the residents and residents are encouraged to be involved.
There are plenty of options on mealtime menus for all tastes.

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Review from Jim H (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mum receives in Abercorn House Care Home. The carers are professional, conscientious and caring, they respond positively to all enquiries made. All staff are excellent. The sensory room is a great idea, new kitchen, wall painting, new furnishings. Work in progress. The
only concern is that the car park be upgraded.

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Review from David W (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely place for Dad to reside. The staff are friendly and professional, always available and helpful. There is a really vibrant and active atmosphere around the place, mainly driven by the wonderful activities staff. The residents are well looked after in care and entertainment. The rooms are spacious
and kept clean. Overall we are very satisfied with Dad's care and he has improved immensely since he has been here.

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Review from J T (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in the home for over 12 years. The care the staff provide is exceptional and any issues I have had and raised have been dealt with swiftly and a resolution has been found.
The care manager is approachable and also very accommodating with any requests we have made. Five stars from me.

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Review from M H (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care has declined since COVID and is taking a long time to recover. My mum never gets a visit from the home manager which she did in the past. The cleanliness of her room needs to be improved, the bed is not made properly, tea cups, dinner dishes are left for hours. Dirty pads lying on the toilet
floor, the carpet was not hoovered and the curtains were opened unevenly. Her mobility is decreasing and I feel she’s just being left on her own and not given enough physio. She has fallen a few times and lay on the floor for too long and I don’t feel staff take it seriously enough. My mum needs a female career to help with hygiene etc. An instant two weeks ago when my mum didn’t get a bath as there wasn’t enough female staff. That needs managed better and my mum also doesn’t need to be told by the nurse that her daughter reported them for not bathing her. There are a few carers who are excellent and my mum speaks very highly of them but with the size of the home and volume of staff they should all be excellent.

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Review from Walter T (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Abercorn House nursing home for five years. She is looked after very well, the staff are good. We have some issues just now but are getting sorted out. Overall it’s a nice friendly, clean home.

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Review from Adele M (Daughter-in-law of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been treated so well as an individual by all the care staff and management. My interaction with the team there is very positive and I've found everyone to be helpful and cheerful regardless of anything going on in the wider environment, whether it be Covid or having to deal with
staff shortages. None of this ever impinges on my family member. In recent times she's been able to get out on excursions and one of the staff took her out shopping and for lunch - what a difference that made to her. The office team are amazing, everyone I've been in contact with couldn't be nicer or more helpful. We live over 400 miles away but each time we visit it's as if we're there every week as the welcome we get is so warm. My mother-in-law is very happy and that's all that matters for us.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Abercorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Abercorn House Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abercorn House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Rowena

Rowena Alferos

Job Title: Home Manager

Joined: 2020

Rowena has been part of the team at Abercorn for many years, proudly working her way up from Deputy Manager to her current role leading the home.
Since she became the home manager in 2023, Abercorn has received a 'Very Good' Care Inspectorate rating, with a 'Very Good' in every single area, as well as being named runner up in the Care Home of the Year Award (Scotland) in the Caring UK Awards 2024!
Coming to Scotland in 2004, Rowena graduated as a nurse in 1993 in Manila.
She is passionate about involving residents' loved ones in everyday life at Abercorn and champions residents to have an active role to play in how the home is run, with both resident and relative ambassadors.
"At Abercorn House, our mission is to ‘enrich lives.’ We are committed to making a meaningful difference for our residents by offering compassionate, tailored support in a warm and respectful environment - one they can truly call home."


Wendy

Wendy

Job Title: Unit Manager - Nurse

Joined: 2016

First trained as a nurse, Wendy is our Unit Manager at Abercorn House. Wendy has worked with us for many years and she loves the comradery of the staff at the home, which you should feel as soon as you walk through our doors.


Frequently Asked Questions about Abercorn House Care Home

What types of Care is Abercorn House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abercorn House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abercorn House Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Abercorn House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abercorn House Care Home to the centre of Hamilton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.