Abercorn House Care Home

184/192 Low Waters Road, Hamilton ML3 7QH
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9.7 52 Reviews
  • Abercorn House Care Home, Hamilton
With a team who are passionate about enriching the lives of their residents, Abercorn House is a thriving care home with a warm, family feel. In 2024 the home was runner-up in the Caring UK Awards, for the Care Home of the Year Award for the whole of Scotland!

Providing nursing, dementia and palliative care, the team also provide respite care breaks, which are an ideal support for carers looking after loved ones, enabling them to take a short break themselves.

There are so many wonderful activities to enjoy, from pamper sessions with manicures and hand massages, to baking and even a mobile cocktail bar!

There are gentle exercise sessions, games and also sensory sessions in the home’s relaxation room. Abercorn has a hair salon, with a mobile hairdresser visiting the home twice a week.

And mealtimes are a real highlight of the day, with home-cooked Scottish fayre prepared by the chef and home-baking for afternoon tea.

Abercorn has its own minibus for trips into the community, from the local transport museum, to garden centres and cafés. This Halloween the residents carved their own pumpkins, which they hand-picked locally.

The team are passionate about residents having a very active role to play in how their home is run, with resident ambassadors, who are involved in everything from interviewing potential staff, to providing feeding back on everything from the menus to the activities on offer.

Loved ones are welcome at any time, and Abercorn has a lovely garden room, which is a wonderful space for families to celebrate special occasions.

The large gardens are a beautiful place to relax in the summer. They have just had a makeover, with the residents helping with the designs, choosing everything from the layout to the plants and furniture they would like. This summer the residents enjoyed growing their own flowers and vegetables.

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Care Provided by Abercorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rowena Alferos (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abercorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,236

  • Our 2025 weekly room fees start from £1236 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Abercorn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • car park to the front of the building


Abercorn House Care Home Reviews (52)

Total of 52, showing 21-40
9.7

Abercorn House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Abercorn House Care Home has 52 reviews.

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Review from Moira M (Wife of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in Abercorn House for a few weeks, but I have to say, we as a family, are extremely happy with his care, also the activities provided. I also appreciate the FaceBook page for families as it lets me see what he has been doing.

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Review from Marion P (Wife of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 16 months in Abercorn House Care Home and I have nothing but praise for the manager and staff for their dedication and commitment. Nothing was ever a bother and they cared for my husband with kindness and patience and always treated him with respect. I was also made welcome by cheerful
and friendly staff and was able to communicate easily with the home. I’m so glad I chose Abercorn.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for taking the time to review our home and for your kind words. It is wonderful to hear how happy you are with the care provided to your husband and how welcome you also felt at Abercorn House. Best wishes, Fae.


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Review from Eleanor R (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has positively thrived since entering Abercorn House Care Home last year. He is very happy at the home and that means his family are happy. The home is spotlessly clean and comfortable. The care and nursing staff are lovely and Dad gets on well with them. If I contact the home by phone or email
with any queries, or to raise any issues regarding Dads care, I always get a friendly and speedy response. The few issues that I did have during the period while Dad was settling in and adjusting to his new home were resolved very quickly. Overall, I can’t fault the level of care provided.

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Review from Mark H (Stepson of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent with my father in the light of COVID keeping me updated on his health and needs.

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Review from G D (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother has been well looked after in the two years she has been in Abercon House Care Home, the staff genuinely seem to care about the residents.
Any time I have been there it seems to be well run and is clean and tidy. I have good relations with the staff who are always happy to talk about
my Mum and what's happening with her. I would recommend it.

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Review from S C (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for, her room is lovely and the staff are most helpful.

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Review from Ashley T (Granddaughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in Abercorn House for 2 1/2 years now and this was undoubtedly the best decision. The staff have been amazing and supportive to gran and the family. The home always puts my gran's needs and care first. My gran tells me how lovely the staff are and she enjoys the food! She loves to participate
in all activities and I love to see photo's of her laughing and smiling. I can only thank the home for keeping gran safe and her spirits up during the pandemic. Keep up the amazing job!

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Review from Mary C (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems really happy at Abercorn. She moved in during the COVID pandemic but has settled in really well. She's especially enjoyed going to the day room for her exercise and the trip went to Strathclyde Park.

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Review from Maree M (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum had to go into a care home as she needed round the clock care. I am and have been my mum's sole carer for many years, I also work full time so I had to make the very difficult decision to let my mum go into a care home which was heartbreaking. My mum was welcomed into Abercorn in Hamilton
with open arms as was I. The staff (angels I call them) took care of my mum, settled her in with a cuppa and from then we have never looked back. My mum was bed bound and had to wear a catheter, she was also bed bathed by carers at home. Within a week of my mum being in Abercorn, she was up sitting in a chair every day, fully dressed and showered and her catheter removed as she was now being taken to the toilet. Simple duties the carers at home couldn't seem to manage! I think every member of the staff at Abercorn are angels and heroes. Nothing is too much trouble for them and I am forever in their debt. Thank you, angels.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for taking the time to review our home, we truly understand how difficult the transition into care can be so it is wonderful to hear how well mum is doing. Best wishes, Fae.


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Review from Marjory M (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had viewed Abercorn and told me she’d been round several and she liked the feeling of the place. She was right, I liked it right away. My mum’s been a resident in Abercorn for almost one year now and I’ve been happy with her care. The situation we all found ourselves in this year has been
so stressful and life-changing, even more so not being able to see our mum every day. However, she settled in really well and the staff had her in a great routine after a short amount of time. We were fortunate that she was in for a couple of months before the lockdown, enabling us to see her settle. She was like a new woman compared to what she was like in hospital. It’s a very well managed home, with friendly helpful, honest staff and the food is very good too. I read a review before my mum went in and the only fault one lady had was that the socks get muddled up from time to time and I thought, well I can live with that. I fully trust them to care for my beloved Mum and best friend!

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for taking the time to review our home and for your such kind words. It's lovely to hear how well mum's settled in at Abercorn. Best wishes, Fae


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Review from Thomas W (Husband of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care team at Abercorn are fantastic, they will go above and beyond to make a difference. These guys are real heroes. Over the last few months, it has been difficult visiting because of the restrictions put in place by the government but I can say the staff have done everything possible to allow
visits to continue with total care and safety. I just want to thank them all and wish them a merry Christmas.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for such kind words about our home and team - they will really appreciate it, thank you. Best wishes, Fae


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Review from L P (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are the most caring, friendly and trustworthy people I have come across. Do lots of activities with the residents and communication is excellent. They have done a wonderful job recently, especially during this covid-19 pandemic. I cannot commend them enough.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for such a wonderful review, our team will really appreciate your kind words. Best wishes, Fae.


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Review from P F (Nephew of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in Abercorn House for five years. I visit once or twice a week. I have always found the staff friendly, helpful and nothing is too much trouble. My aunt and other residents are all treated with respect at all times. The facilities are very good, modern, clean and safe.
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staff do a lot of activities with the residents which always brings a smile to everyone's faces.
The management make me feel included, are always available and communicate well, verbally and through newsletters.

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Review from John C (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Abercorn for almost 2 years and from day one we, as a very close-knit family, have been very very happy with the manager and all his staff. They go above and beyond for everyone they care for, it makes us feel that our lovely mum is getting the best care and attention
that she could possibly have and for that, we are all extremely grateful. Keep up the good work.
P.S. when can we get back into see our mum, it's killing us.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for your kind words about our home and team, it really is lovely to hear. Do speak to the manager about seeing mum as many of our homes now have new measures in place to facilitate social distancing visits. I will be sure to pass this onto him. Best wishes.


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Review from Jennifer C (Next of Kin) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Abercorn for respite and the staff are fantastic and we can't thank them enough for all that they did for us. Every one of them from management to the carers were amazing and they go above and beyond for their residents. They got my dad back on his feet and I honestly don't know what we
would have done without them. I would just want to thank them all for everything they did for us. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for taking the time to review our home and for your lovely feedback. Will and the team will really appreciate your kind words, Best wishes, Fae.


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Review from K B (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Abercorn are caring, friendly and very accommodating. The care manager is very accommodating, very approachable and they all loved my dad and gave him the best of care. He settled in the home so well. I would recommend this care home and the staff 100%.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for your kind words about our home and team, it is wonderful to hear how settled your father was with us. I will be sure to pass this lovely feedback onto the manager and the team. Best wishes, Fae.


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Review from J M (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was happy and very comfortable in Abercorn House. The staff were friendly, attentive and very approachable. The home was clean with comfortable chairs and always nice and warm.
My only negative was the laundry side. My dad's clothes would go missing and we never could find his socks.
My dad
actually put weight on while at Abercorn house, showing he was fed well.
I would recommend this home to family and friends as I feel the care given was excellent.

Reply from Fae Doherty, PR Officer at Abercorn House Care Home

Thank you for your feedback and kind words about our home and team. I will pass all of this onto the manager and the team. Best wishes, Fae.


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Review from E M (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I went in to visit my dad, the staff were always very friendly and welcoming. They always treated my dad with respect and my dad always looked very comfortable around the staff. They always kept him smiling.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for your wonderful comments about our home, it is lovely to hear how happy your father seemed with us. Best wishes, Fae.


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Review from Janice G (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Abercorn House a good care home. I've never had any problems with my mother's stay in this home.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Dear Janice, thank you for taking the time to review our home and for your kind words. Best wishes, Fae


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Review from S A W (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a stroke 9 years ago and is paralysed and unable to speak.
In recent years with new management, the home is improving and hopefully will continue this way.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for your feedback. Having been to Abercorn myself, I agree there have been drastic improvements and it is an excellent home with the help of home manager. I will be sure to pass your kind words onto him and the team. Best wishes, Fae


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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Abercorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Abercorn House Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abercorn House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Runner up - Caring UK Awards 2024 - Care Home of the Year - Scotland

Recipient: Abercorn House Care Home

Date: Thursday 05 Dec 2024 More details

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Meet the Team (2)

Rowena

Rowena Alferos

Job Title: Home Manager

Joined: 2020

Rowena has been part of the team at Abercorn for many years, proudly working her way up from Deputy Manager to her current role leading the home.
Since she became the home manager in 2023, Abercorn has received a 'Very Good' Care Inspectorate rating, with a 'Very Good' in every single area, as well as being named runner up in the Care Home of the Year Award (Scotland) in the Caring UK Awards 2024!
Coming to Scotland in 2004, Rowena graduated as a nurse in 1993 in Manila.
She is passionate about involving residents' loved ones in everyday life at Abercorn and champions residents to have an active role to play in how the home is run, with both resident and relative ambassadors.
"At Abercorn House, our mission is to ‘enrich lives.’ We are committed to making a meaningful difference for our residents by offering compassionate, tailored support in a warm and respectful environment - one they can truly call home."


Wendy

Wendy

Job Title: Unit Manager - Nurse

Joined: 2016

First trained as a nurse, Wendy is our Unit Manager at Abercorn House. Wendy has worked with us for many years and she loves the comradery of the staff at the home, which you should feel as soon as you walk through our doors.