Abercorn House Care Home

184/192 Low Waters Road, Hamilton ML3 7QH
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9.7 52 Reviews
  • Abercorn House Care Home, Hamilton
With a team who are passionate about enriching the lives of their residents, Abercorn House is a thriving care home with a warm, family feel. In 2024 the home was runner-up in the Caring UK Awards, for the Care Home of the Year Award for the whole of Scotland!

Providing nursing, dementia and palliative care, the team also provide respite care breaks, which are an ideal support for carers looking after loved ones, enabling them to take a short break themselves.

There are so many wonderful activities to enjoy, from pamper sessions with manicures and hand massages, to baking and even a mobile cocktail bar!

There are gentle exercise sessions, games and also sensory sessions in the home’s relaxation room. Abercorn has a hair salon, with a mobile hairdresser visiting the home twice a week.

And mealtimes are a real highlight of the day, with home-cooked Scottish fayre prepared by the chef and home-baking for afternoon tea.

Abercorn has its own minibus for trips into the community, from the local transport museum, to garden centres and cafés. This Halloween the residents carved their own pumpkins, which they hand-picked locally.

The team are passionate about residents having a very active role to play in how their home is run, with resident ambassadors, who are involved in everything from interviewing potential staff, to providing feeding back on everything from the menus to the activities on offer.

Loved ones are welcome at any time, and Abercorn has a lovely garden room, which is a wonderful space for families to celebrate special occasions.

The large gardens are a beautiful place to relax in the summer. They have just had a makeover, with the residents helping with the designs, choosing everything from the layout to the plants and furniture they would like. This summer the residents enjoyed growing their own flowers and vegetables.

Care Provided by Abercorn House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rowena Alferos (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Abercorn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,236
  • Our 2025 weekly room fees start from £1236 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.


  • (these prices are only a guideline, please contact Abercorn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • car park to the front of the building


Abercorn House Care Home Reviews (52)

Total of 52, showing 41-52
9.7

Abercorn House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time Abercorn House Care Home has 52 reviews.

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  • 41
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Overall Experience  Overall Experience 5.0 out of 5

Delighted with Mum's care, staff very good.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Dear Margaret, thank you for such kind words about our home, we are so glad to hear how pleased you are with your mum's care. Best wishes, Fae


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Overall Experience  Overall Experience 5.0 out of 5

More than happy with the care my mum is receiving.
Staff are friendly and approachable, nothing ever seems to be too much trouble.
The care home itself is lovely and always fresh and clean.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Dear Karen, thank you so much for your kind words about our team and for taking the time to review our home. We are so pleased to hear how happy you are with your mother's care. Best wishes, Fae


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Overall Experience  Overall Experience 5.0 out of 5

The staff are really good to Mum and all of the other residents. They will get the doctor when needed and nurses are always about. Staff are very friendly with visitors and let us know all that is going on, especially how good Mum is eating and drinking.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Dear Margaret, thank you for your kind words about our home. I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Overall Experience  Overall Experience 5.0 out of 5

There has been a dramatic improvement in both the care of mum and the general ambience of the home, makes it a pleasurable experience to visit.
The care assistants are friendly and helpful.
I am satisfied that mum is receiving a good level of care.
All of the above is a result of good new management
and a serious level of capital investment.

Reply from Fae Doherty, Senior Marketing Officer at Abercorn House Care Home

Thank you for taking the time to review our home and for your kind words. Having been to Abercorn myself, I agree it really is a lovely home, aided by its recent refurbishment. I will be sure to pass your kind words onto Will and the team. Best wishes, Fae


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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff in Abercorn for their support while my mum was there and how safe a welcome they made her. She was only there a week because I was waiting on somewhere near home, such a shame it was to far for us to travel. The manager and nurse were so nice and to be honest it’s the
happiest I have ever seen my mum. So sad to leave. I would strongly recommend this place, very homely.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother was taken into Abercorn House Care Home in February this year until she sadly passed away in June. The management and staff were very caring and helpful in making our mother's final days comfortable.
They provided her with everything she needed even if it was just a chat.
Overall a great
place.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive to my aunt's needs and wants.


She is settled and feels safe. The nurses and other medical staff are very good and proactive.


I could highly recommend this care home to anyone. The management are very approachable and helpful.


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Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay. I was there for respite as my family, which I live with, were going on holiday. I enjoyed chatting with the other residents and staff. I would stay again.

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Overall Experience  Overall Experience 5.0 out of 5

This has been my second respite stay at Abercorn House Care Home. like the first stay, I was, from start to finish, looked after very well by all the staff.
They make you feel very at ease and part of the home.
I am looking forward to another respite stay at this home.
Keep up all the good work they
all do.

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Overall Experience  Overall Experience 5.0 out of 5

All our family were pleased with the care my brother-in-law received in this nursing home. All the staff were friendly but professional and went the extra mile to make my brother's stay here as comfortable as possible. The nursing care he received was given with respect leaving him with his dignity
at trying times.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter who has Downes Syndrome plus the start of dementia and arthritis in her hip.
She has been in Abercorn House for several weeks and I have visited her every day until 6pm to help the staff as my daughter has speaking problems. I have observed them handling her, attending to her personal hygiene
and also importantly their compassion towards her have been of the highest standard. They attend to her, speak to her and also their compassion towards her has been of the highest standard. They attend to her, speak to her and also their kindness to me cups of tea a five-star hotel couldn't give better care. My best wishes to all.-

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Overall Experience  Overall Experience 4.0 out of 5

Kind and caring and know each resident well.

Reply from William McGregor, Service Manager at Abercorn House Care Home

The service is going through a period of transition of management and work is being done in order to give more activities to our residents. We are currently organizing the following. Burns supper 25th January, Musical memories Feb 7th, valentines day 14th Feb, st paddy's day party 17th march and finally Easter events


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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Abercorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Abercorn House Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 216 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abercorn House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)

How good is our leadership? Very good

(5)

How good is our staff team? Very good

(5)

How good is our setting? Very good

(5)

How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Rowena

Rowena Alferos

Job Title: Home Manager

Joined: 2020

Rowena has been part of the team at Abercorn for many years, proudly working her way up from Deputy Manager to her current role leading the home.
Since she became the home manager in 2023, Abercorn has received a 'Very Good' Care Inspectorate rating, with a 'Very Good' in every single area, as well as being named runner up in the Care Home of the Year Award (Scotland) in the Caring UK Awards 2024!
Coming to Scotland in 2004, Rowena graduated as a nurse in 1993 in Manila.
She is passionate about involving residents' loved ones in everyday life at Abercorn and champions residents to have an active role to play in how the home is run, with both resident and relative ambassadors.
"At Abercorn House, our mission is to ‘enrich lives.’ We are committed to making a meaningful difference for our residents by offering compassionate, tailored support in a warm and respectful environment - one they can truly call home."


Wendy

Wendy

Job Title: Unit Manager - Nurse

Joined: 2016

First trained as a nurse, Wendy is our Unit Manager at Abercorn House. Wendy has worked with us for many years and she loves the comradery of the staff at the home, which you should feel as soon as you walk through our doors.