The care my mom has received since she came in the home has been excellent
Allison W (Daughter of Resident)
highly recommend this care home if you are looking for a homely and friendly place
Laura W (Granddaughter of Resident)
he has a nice room, a great size, and the home is spotless nice food, plenty cups of tea.
Grace M (Daughter of Resident)
Please contact the home direct for the most up to date information.
Car parking available on site.
Ashlea Court Care Home has a Review Score of 9.5 (9.453) out of 10, based on 12 reviews in the last 2 years. Over all time Ashlea Court Care Home has 42 reviews.
Review from Wilma J (Daughter of Resident) published on 24 February 2025
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your kind review. I will pass on your lovely comments to our team.
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Review from L A (Daughter of Resident) published on 29 October 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your kind review. I will pass on your lovely comments to our team.
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Review from Grace M (Daughter of Resident) published on 30 September 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your kind review. I will pass on your lovely comments to our team.
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Treated with Dignity
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Review from J B (Daughter of Resident) published on 24 September 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your kind review. I will pass on your lovely comments to the staff team
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Review from C D (Son of Resident) published on 4 September 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your lovely review. I will pass on your kind comments to our staff team.
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Review from Margaret N (Wife of Resident) published on 7 August 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your lovely review. I will pass on your comments to our team
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Review from Rena B (Wife of Resident) published on 24 May 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for taking the time to write a review. I will pass on your lovely comments to our team
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Review from Sandy W (Wife of Resident) published on 28 March 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your lovely review, I will pass your comments onto the staff. We are very pleased that your dad has settled in so well.
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Review from Robert M (Son of Resident) published on 27 February 2024
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Reply from Michelle Ferrey, Regional Support Manager at Ashlea Court Care Home
Thank you for your lovely words. I am glad your mum is happy in Ashlea Court. We have a great team within the home that also strives to deliver excellent care.
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Review from Elizabeth J (Granddaughter of Resident) published on 3 January 2024
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for the lovely review, and we are so pleased that your mum has settled in so well.
I will pass on your comments on to the staff.
Thank you again.
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Review from R S (Daughter of Resident) published on 7 December 2023
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for taking the time to write your review. It is greatly appreciated by our team and myself.
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Review from John K (Husband of Resident) published on 8 August 2023
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your lovely words and review. I will pass your lovely comments on to the team and thank you so much again.
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Review from Nicola B (Daughter of Resident) published on 22 March 2023
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your lovely review, I will pass on your lovely remarks to the staff, they will be really appreciative of this.
Thank you again.
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Review from E T (Daughter of Resident) published on 9 January 2023
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for taking the time to write your review. It is greatly appreciated by our team and myself.
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Review from Sandra A (Daughter of Resident) published on 1 November 2022
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your lovely review, it means a lot to all of us here at Ashlea Court. It was so nice to read and so very much appreciated. I will make sure your comments are passed on to staff. Thank you again.
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Review from Sonia P (Daughter of Resident) published on 5 October 2022
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for your very kind review. Your feedback will be much appreciated by all staff. Thank you again.
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Review from M N (Wife of Resident) published on 30 May 2022
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your kind review I will pass this feedback on to all staff it's much appreciated. Kind regards.
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Review from Elizabeth P (Daughter-in-law of Resident) published on 30 May 2022
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you so much for taking the time to write your review. It is greatly appreciated by our team and myself.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Review from J R (Brother of Resident) published on 12 April 2022
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for taking the time for leaving this kind review. It is greatly appreciated by myself and the staff.
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Review from Isobel B (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card •
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Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your very kind review, your lovely comments are very appreciated by us all.
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The Review Score of 9.5 (9.453) out of 10 for Ashlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for Ashlea Court Care Home is calculated as follows: ( (116 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.755
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.698 Points relating to the number of positive Reviews for Ashlea Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 12 Positive Reviews ÷ 17.2 = 0.698
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 31 Mar 2025
Please Contact Us for Latest Vacancies
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Job Title: Care Home Manager
Joined: 2011
Jacqui is a registered nurse RN, BANS with over 30 years nursing experience; 12 of these spent working as a Care Home Manager. In 2004, Jacqui achieved her Registered Manager Award.
She has gained a wealth of experience in providing care and nursing support to older people, and is a knowledgeable and dedicated leader. Her passion is to provide an outstanding service for those we support in a warm and pleasant environment.
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Job Title: Deputy Manager
Joined: 2011
Catherine has 10 years Managers experience.
A SVQ4 in Managing and Leadership and a SVQ4 in Health and Social Care
Job Title: Receptionist
Joined: 2004
Pat is our Receptionist, She has been here for 17 years and previously worked as a bank clerk.
She has RSA 1, 2 & 3 admin qualifications.
Job Title: Staff Nurse
Joined: 2019
Steven was a Nursing Assistant in Psychiatric hospitals, Levendale, Parkhead and Gartloch.
He trained at Paisley University and qualified as a Mental health nurse in 2005.
Worked in British Army in Queen Alexander Royal Army Nursing Corps.
Was a CPN within the NHS then retired in 2012.
Before joining us in Ashlea Court January 2019
Job Title: Housekeeper
Joined: 2006
Linda first joined our team in 2006, and was a kitchen assistant.
She later moved to be a Domestic and in 2017 progressed to be our Housekeeper
Job Title: Team Leader
Joined: 2015
Jacqui qualified in 1987 and has been a Care worker since. She joined our team here at Ashlea Court 2015.
Jacqui has a qualification SVQ2 & 3 and a qualification from Aberdeen University in administrating medication