The care my mom has received since she came in the home has been excellent
Allison W (Daughter of Resident)
highly recommend this care home if you are looking for a homely and friendly place
Laura W (Granddaughter of Resident)
he has a nice room, a great size, and the home is spotless nice food, plenty cups of tea.
Grace M (Daughter of Resident)
Please contact the home direct for the most up to date information.
Car parking available on site.
Ashlea Court Care Home has a Review Score of 9.5 (9.453) out of 10, based on 12 reviews in the last 2 years. Over all time Ashlea Court Care Home has 42 reviews.
Review from Alison S (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jacqui Caldwell, Care Home Manager at Ashlea Court Care Home
Thank you for your feedback, Alison. It is very much appreciated and I will share it with all our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda L (Daughter-in-law of Resident) published on 20 November 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kathleen Strachan, Regional Manager at Ashlea Court Care Home
Thank you for your feedback. It is greatly appreciated and will be shared with all the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.453) out of 10 for Ashlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.755 for Ashlea Court Care Home is calculated as follows: ( (116 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.755
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.698 Points relating to the number of positive Reviews for Ashlea Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 12 Positive Reviews ÷ 17.2 = 0.698
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 31 Mar 2025
Please Contact Us for Latest Vacancies
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Job Title: Care Home Manager
Joined: 2011
Jacqui is a registered nurse RN, BANS with over 30 years nursing experience; 12 of these spent working as a Care Home Manager. In 2004, Jacqui achieved her Registered Manager Award.
She has gained a wealth of experience in providing care and nursing support to older people, and is a knowledgeable and dedicated leader. Her passion is to provide an outstanding service for those we support in a warm and pleasant environment.
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Job Title: Deputy Manager
Joined: 2011
Catherine has 10 years Managers experience.
A SVQ4 in Managing and Leadership and a SVQ4 in Health and Social Care
Job Title: Receptionist
Joined: 2004
Pat is our Receptionist, She has been here for 17 years and previously worked as a bank clerk.
She has RSA 1, 2 & 3 admin qualifications.
Job Title: Staff Nurse
Joined: 2019
Steven was a Nursing Assistant in Psychiatric hospitals, Levendale, Parkhead and Gartloch.
He trained at Paisley University and qualified as a Mental health nurse in 2005.
Worked in British Army in Queen Alexander Royal Army Nursing Corps.
Was a CPN within the NHS then retired in 2012.
Before joining us in Ashlea Court January 2019
Job Title: Housekeeper
Joined: 2006
Linda first joined our team in 2006, and was a kitchen assistant.
She later moved to be a Domestic and in 2017 progressed to be our Housekeeper
Job Title: Team Leader
Joined: 2015
Jacqui qualified in 1987 and has been a Care worker since. She joined our team here at Ashlea Court 2015.
Jacqui has a qualification SVQ2 & 3 and a qualification from Aberdeen University in administrating medication
