Croftbank House

98 Old Mill Road, Uddingston, Glasgow G71 7JB
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8.2 14 Reviews
  • Croftbank House, Glasgow
The team at Croftbank House delivers high quality, personalised care to 68 residents within the purpose-built care home. The spacious rooms and wide corridors create a feeling of space, however, the warm interior and inclusive family atmosphere helps to ensure the home provides the perfect balance of care, love and support.

With a focus on health and wellbeing, Croftbank is highly trained and supported to provide personal and clinical care to those requiring residential and nursing support.
Meaningful activity and meaningful contact has never been more important, the team at Croftbank continues to create a personal connection with strong and valued 1:1 contact and care.

Trained staff care for people with a wide range of conditions including cancer, dementia, cerebral palsy, Huntington's Disease, Motor Neurone Disease, multiple sclerosis, Parkinson's Disease, stroke and palliative care needs.

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Care Provided by Croftbank House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gertina Engelbrecht (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Croftbank House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,490
    • Self-Funded Residential Dementia Care £1,300 – £1,650
    • Self-Funded Nursing Care £1,300 – £1,650
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Care £1,300 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Care £1,300 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact Croftbank House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Croftbank House Reviews (14)

8.2

Croftbank House has a Review Score of 8.2 (8.242) out of 10, based on 3 reviews in the last 2 years. Over all time Croftbank House has 14 reviews.

Overall Experience

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  • 2
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Date Published

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Review from Jacqueline L (Sister of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has just completed her six month review, having moved into Croftbank in July24. Like many I'm sure, we her family worried how she would adapt to her new life having lived alone in her own house for some years. No need to worry. She often volunteers that she is so happy in her new surroundings.
She loves her little room with so many of her own things around her. Her door is open much of the time so that everyone who passes by can say hello and they do. She made friends immediately and they visit each other, share a dining table and go to activities and outings together. and at the end of the day she can close the door and cosy down with her TV. She has wi-fi so her family can chat to her - different folks every day on video calls (a boon for those with dementia). She just loves all the foods so beautifully cooked - old favourites and try something new. Wishlist-Shower in her room. All the staff are first class, friendly, welcoming and supportive of us too. What a relief.

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Review from Nicola F (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Croftbank House in August 2024 and she settled very quickly and has been very settled ever since. She is treated extremely well by all members of staff who are very attentive to her needs.
As her daughter, it is very comforting to see her and to know she's safe and getting the best
care suited to her needs.
Many thanks.

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Review from Derek M (Son of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is so happy that our mother is a resident at Croftbank. She is very happy there and the staff are very attentive and caring. We have some experience of other care homes and there is no doubt that Croftbank is one of the best in the region. The new home manager is determined to improve things
further through greater involvement of the families which is a fantastic initiative and we wish her well.

Reply from Kirstene Feenan, Marketing at Croftbank House

Hi there, we are delighted to hear how happy and comfortable your dad, and the family, are at Croftbank. It really is a wonderful home filled with amazing people. Very best wishes, renaissance care.


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Review from R D (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in for a couple of weeks but the staff have been very welcoming and supportive to both Mum and my family. The whole process has been straightforward and I'm happy with the care she is receiving.

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Review from Kirsteen W (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff were very caring and gentle with my mother - who was not always easy to deal with or good at mixing. The staff always treated her with great care and dignity. She was a resident for two years and the family always felt she was safe and well cared for.

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Review from Una B (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy there.
Both Mum and myself have been treated with respect and friendliness.
I am kept up to date with any health concerns or issues.
I consider it to be a cosy, friendly, loving place and all credit to the management and staff.

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Review from Y D (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for nearly two years now, and it was due to Mum's condition that she was unfortunately not able to stay at home on her own. Since being here, my mum has flourished in herself, her confidence has grown, care is second to none, and most staff know my mum personally and can tell me
what she's been up to. The daily activities are fantastic, and residents are encouraged to take part; there is a wide variety of things to do, but Friday is a favourite as there is entertainment on, and they love the live music. I know that Mum does, for sure, kick her legs in her wheelchair - she still joins in. The surroundings are super clean and homely, and the staff take pride in this. The food is also super, and encouragement from staff to help residents who may need support is on hand. Staff are approachable and helpful to speak to with any inquiries or concerns that you may have. My family have been very happy at the change for our mum as she is super secure, relaxed, well looked after, and her needs met.

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Review from A B (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent is well cared for by all the staff at Croftbank House. They all know her and call her by her name and treat her respectfully at all times. If I have had any concerns regarding my parent these have been dealt with in a professional and timely manner by the staff. They keep me updated on any
changes in my parent's health. I am very happy with the level of care she receives.

Reply from Kirstene Feenan, Marketing at Croftbank House

Thanks very much for your review and we're delighted to hear how well you and your family are with your parent's care. If there's ever anything you wish to discuss, our door is always open. Many thanks, Renaissance Care.


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Review from Jean S (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very friendly and approachable. They keep me informed on all levels of my mother's care. I am very happy with the care my mother is given. I appreciate all they do for mum and let me know if she has any needs such as clothes and toiletries.

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Review from Denise W (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ALL staff, clerical and nursing, are extremely caring, helpful and kind and cheerful at all times and can't do enough to make the residents and family comfortable and welcome, especially during the most difficult and distressing time of Covid.

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Review from Roberta C (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the period of covid19 virus. On 10th March, the care home manager held a relatives meeting to update us on action already taken and proposed actions. This gave me confidence that the home was well prepared. A few days later, the home went into lockdown. Although the separation
has been very difficult, it has been made so much easier by excellent communication with the home and group management. My Mother is very deaf and partially sighted so direct communication is not possible, but despite how busy the staff are, when I phone, they take time to update me and assure me that she is fine and settled. The Facebook group demonstrate the efforts that staff have made to keep the residents entertained and provides a valuable link for relatives. Management and staff have gone above and beyond under very stressful conditions, and I will be forever grateful for their dedication. So relieved that there were no virus cases.

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Review from Shirley (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Looks fantastic. Not all that seems. Definitely nursing care. Not residential. Continuous room alarms going all the time. Mum stressed all the time there. Not the care I would expect and moved to a better home in less than 2 weeks.

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Review from Mary M (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Croftbank for three and a half years and I am very happy with the care she receives. Her condition has changed and the staff always keep me informed and consulted me about any changes they think would be good for her. They always phone if my mum has had any issues or is upset and
requires any extra visits from me. All the staff including care, kitchen, laundry and activities are very friendly and like relatives to speak to them, helping them to place residents with relatives. There are activities on every day and special occasions where relatives are encouraged to join in with bingo nights, party nights like Halloween, Easter and Christmas, where we have a great time with all the residents who are fit enough to attend. Relatives meetings are held every three months so we can be kept up to date with things that are going on. More relatives need to attend these meetings, as they concern them and their relatives, as we are encouraged at these meetings to give any ideas or concerns too.

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Review from Debbie G (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Majority of staff are good but there are some individuals who should not be in this role. There is clearly a staff shortage. Delays in answering buzzers. This isn't acceptable when someone needs the toilet.
More routine at bedtimes. During the day she seems to be left sitting in the lounge on her wheelchair
which isn't comfortable for her. There are no points of contact for us. You don't know who to speak to about something or are given regular updates. It really depends on who you speak to if things are done. One nurse has been excellent who arranged a 24hour turnaround for her hearing aid repair. Other promises of doctors visit about her eyes have never come to fruition. There should be a monthly update with a point of contact to discuss what's going well and any concerns. Mum has said the food is excellent and she is showered regularly and her hygiene is clearly being looked after. I know this sounds negative but the reputation for this home hadn't lived up to our expectations

Reply from Kirstene Feenan, Marketing at Croftbank House

Thank you for your comments, please be assured we will look into issues raised in order to rectify them within the home.


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Current Review Score: 8.2 (8.242)

Overview of Review Score

The Review Score of 8.2 (8.242) out of 10 for Croftbank House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Croftbank House is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) ) ÷ 35 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.471 Points relating to the number of positive Reviews for Croftbank House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 3 Positive Reviews ÷ 13.6 = 0.221

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Frequently Asked Questions about Croftbank House

What types of Care is Croftbank House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croftbank House provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croftbank House have?

There are 66 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Croftbank House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croftbank House to the centre of Glasgow?

7.5 mile(s) as the crow flies, distance by road may be significantly further.