Douglas View Care Home

William Street, Hamilton ML3 9AX
Submit a Review
9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

Show Douglas View Care Home on the Map

Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 1-20
9.9

Douglas View Care Home has a Review Score of 9.9 (9.911) out of 10, based on 61 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

207
19
23
61
146

Review from J C (Brother-in-law of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my regular visits to my sister in law. I have found the home to be welcoming and the premises to be very clean. My sister in law is well looked after and has settled in well. I would recommend this home to anyone who has someone who has care needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy in the home and is well looked after by the staff. There are plenty of activities which my dad enjoys.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after.
Her drawers keep getting messed up.
Staff really care for my mum + treat my mum good as well as me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in Douglas View are excellent with my mum. They are always friendly and approachable my mum appears well dress and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Douglas View staff enough for looking after my mother in law. The staff are a pleasure, they work tirelessly for the benefit of the residents. They have a better social life than the rest of us! The quality of life of the residents is remarkable. I cannot thank you all enough. We now
have peace of mind and my mother in law has care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Granddaughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely to my gran even though she can be difficult at times. Always made me feel welcome and included at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isobel M (Friend of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home place is clean, and the staff are so lovely and helpful. Rooms are big with ensuites. My friend has settled well. They have days out and singers coming in to entertain you. My friend also enjoys getting her hair done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily M (Granddaughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and positive staff. Amazing hard working and caring!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being very well cared for and the staff are all helpful and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline H (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is second to none. Nothing ever too much bother. The staff always go above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, welcoming and approachable. My mum is settled so we are happy as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian L (Husband of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife seems to have settled in well since she arrived especially in the last few weeks. She likes all the nurses and has a good word to say about them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Wife of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled so well cannot praise the staff enough for their care of my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Next of Kin) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas View was one of several visited prior to my relative moving in. The atmosphere is happy, with a friendly buzz about it. I am kept informed and up to date about health matters and activities they have been involved in. Staff interact well with my relative which they enjoy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Son of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been fantastic from day 1. All the staff are so friendly and caring. Mum is very happy here. Loves the food and eats all in front on her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Granddaughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been here for a long time. Always a lovely visit. Staff always really nice and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 7 years. The staff are fantastic and this has enabled mum to stay well for so long. They know her very well and make sure she is looked after.
Person centred care at its finest. Would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great, caring and attentive. My mother is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barrie M (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my mother's care are first-rate. The staff are friendly and professional and are a great help as we the family have to cope with a difficult day-to-day situation. I would recommend Douglas View Care Home to anyone looking to find an elite care facility for a family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can't put a value on peace of mind knowing that mum is safe, well looked after and mentally stronger means so much to the family. She is happy and content and that means everything to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Douglas View Care Home is calculated as follows: ( (678 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 729 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Douglas View Care Home

What types of Care is Douglas View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Douglas View Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Douglas View Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Douglas View Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Douglas View Care Home to the centre of Hamilton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.