Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 181-200
9.9

Douglas View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 62 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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62
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Review from Ross D (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worried about now having to put my 86 year old mother into a care home I am very happy I chose Douglas View Care Home after looking at five or six in the area.
Care staff and office staff cannot have been more helpful and I would recommend Douglas View to anyone looking.

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Review from Patricia N (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just recently gone into Douglas View (27/3/17) and I can't praise it highly enough on first impressions. The staff are all so friendly and nothing is too much trouble. For the first time since my mum went into hospital, she is now eating better, has started trying to communicate, is being
dressed and spends time in the day room, which is a huge improvement to lying in a bed all day long. I appreciate how difficult this job could be and yet the staff are always smiling and most importantly seem to really 'CARE'. Thank you. Can't wait now to decorate my mum's room. I could write so much more.

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Review from John L (Nephew of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy with the care and staff in Douglas View, comments can't do enough for her. So if she is happy, I am happy.

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Review from Katie L (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care facilities with excellent staff who engage and are very caring to residents. Meals are of a high quality and are nutritious and appetising. Social activities are excellent and mum has been out to various social venues like restaurants and venues. Home is run to a very high standard and
would be highly recommended by our family.

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Review from John M (Brother of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the home very organised. Staff are very approachable and helpful. Cleanliness very good. Room looks very comfortable. Don't think I could have found a nicer home.

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Review from John M (Husband of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and made my wife comfortable on arrival. Been very good providing medication and care required. Staff are always pleasant and helpful.

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Review from C-A W (Niece of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in the Avon unit at Douglas View since November 2016 and despite her deteriorating condition, I am happy with the care she is receiving from the care team. As a whole, the staff are happy to spend time updating me about my aunt. When agency staff are working they do not appear to know
much information about the residents. My aunt was an emergency admission but if I had visited the unit prior to this, I would not have chosen it due to the very strong smell of urine which never goes away. The staff make it worth the while.

Reply from HC-One, Careline Team at Douglas View Care Home

Thank you for taking the time to give us your feedback. We are sorry to hear that you were aware of odours in the home and have had some issues with communication from agency staff. We strive to ensure that odours are kept to a minimum and we shall investigate and take appropriate action to address this issue as a matter of priority and this shall be reviewed regularly. Unfortunately due to staff vacancies and sickness we sometimes need to use agency staff who are not as familiar with our Residents as our own staff.


This can therefore, lead to a breakdown in communication but this should be kept to a minimum as there are always permanent members of staff on duty who are fully aware of our Resident’s needs. Should you experience any further issues we would appreciate if this could be brought to the attention of staff and management to ensure prompt action is taken to resolve. The welfare and comfort of our Residents as always remains the focus, ensuring the best care possible is paramount to our actions. We shall continue to work to ensure this is maintained going forward.


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Review from Marion C (Daughter-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident in Douglas View Care Home since February 2016. He is well cared for and is treated with compassion and dignity. He can no longer walk and finds this very frustrating, but from spending 4 months bed-bound in hospital we are pleased he is now up every day and able
to interact with others.
We are particularly pleased with the number of, and the variety of activities he has been involved in. The activities coordinator is dedicated and works very hard to make my father-in-law's life (without his wife and family) more bearable.
Any issues we have raised have been addressed quickly.

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Review from I T (Wife of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the home from Easter 2016 until October 2016, he was happy in Douglas View he liked his room and he loved the food and found the staff very kind and helpful.
I and my family our son and daughter all liked how happy he was and found the staff kind and helpful. On the day he died the
staff said how much they would miss him.

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Review from John W (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and all of the family wish to thank the manager and all her staff, the admin staff, the nurses and the carers for the help, comfort and care given to my mother during her short stay in the care home. Also for the help and advice given to the family.
Myself and my family would not hesitate to
recommend Douglas View Care Home to anyone looking for a care home.
Wishing you all well for the future.

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Review from James M (Husband of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with service, my wife has been treated well.

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Review from Helen M (Cousin of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my cousin is receiving. Staff are very friendly and always acknowledge us when we visit. My cousin has issues about washing and the staff handle this as best they can. He settled in very quickly. Feel he should be taken out for a walk more often; even if it is a short walk
around the block.

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Review from Nancy M (Friend of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She seems to be content and well cared for, any time we visit. The staff are very helpful and caring and are able to answer any questions we have. The surroundings are always clean and cheerful, the recent redecoration is very nice.

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Review from Catherine M (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my friend receives very good care despite her dementia. Anything I ask about is addressed appropriately. I feel the staff genuinely care about her and are kind and thoughtful.

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Review from M F (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful asking me how I was settling in. I am very happy here and have made lots of new friends.

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Review from R A (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and like all the meals and friends I have met in Douglas View. The rooms are lovely, staff very helpful and cheery. See the manager a lot. I still like going out with family. Enjoy the activities especially cinema and fish and chips night.

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Review from Margaret M (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives in Douglas View Care Home, she is well looked after, she enjoys all the activities, from poetry reading to home baking. The care home is well run, it is always clean and there is always staff in attendance to make sure the residents are safe and happy.
I would recommend Douglas View
Care Home to anyone, from the manager to the cleaners, they care about all residents and there is always someone to talk to if you need any help.

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Review from D D (Son of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful, nothing seems to be a bother, always smiling and treat patients/residents with a professional and nice manner. Any questions relating to residents are answered with a knowledge relating to people who know their profession. In the short time my mother has been there I have been impressed
with management and staff. Home always clean and tidy, medication administered on time food a good standard.

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Review from James H (Son of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the staff and management. Rooms clean, food great. I have seen a great improvement in my dad since he started living here and that has given our family great peace of mind.

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Review from Patrick H (Son of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Douglas view for two years since coming in I have seen a massive improvement in him we couldn't thank the staff enough. They have been great and have put mine and my families minds at rest knowing he's comfortable and well looked after. Thanks

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Douglas View Care Home is calculated as follows: ( (693 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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