Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 201-207
9.9

Douglas View Care Home has a Review Score of 9.9 (9.914) out of 10, based on 61 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

207
20
24
61
146

Review from Thomas M (Son of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi my mother has been in Douglas View care home for the past year, from drinking alcohol 7 days a week, smoking 20-30 cigarettes a day to not drinking at all and having no cigarettes in the past year, my god what a difference of a woman. I can't thank the nurses and management enough in helping my
mother to what she is today, she's clean, fresh, fed well and smiling again. She has put weight back on, looks healthier than ever. The carers take a big weight off my shoulders with their service and I could not thank them enough.

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Review from Angela R (Daughter of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was suddenly taken in for respite and it was decided she is better remaining here for her health. A residential room found very quickly. The staff could not be more kind. Very good meals provided.

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Review from W D (Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have stayed in Douglas View for 10 years, there have been a lot of changes throughout the years. My partner is happy in here, safe and secure, I get on well with the staff and management. Douglas View is looking good due to the new décor and refurb. I like the weekends when the bar is opened.

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Review from E M (Sister of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been well cared for and any information we ask about the staff are very helpful.
My sister is kept very clean and her room is clean and tidy.
The meals are good.

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Review from R M (Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like staying in Douglas View, feel secure and get looked after by good staff and management.

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Review from Elaine E (Daughter of Resident) published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a resident at Douglas View Care Home in July 2014 and over the course of the last 15 months, she has settled in well and she has become a part of the Douglas View community/family. This had been possible due to the caring, thoughtful and conscientious staff alongside family and friends.
The shared sense of fun and humour between staff and residents together with excellent communication skills was obvious among the staff on a daily basis.

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Review from Valerie D (Daughter of Resident) published on 3 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are genuinely caring and interested in the residents. Initially we had some concerns about the turnover but this seems to have been resolved. In theory the activities programme is a super attraction, but in practice subject to alterations and last minute cancellations. Understandably item of clothing
etc. do get mislaid and more could be some to ensure that personal belongings are returned to the correct rooms. Facilities for visitors are currently being improved i.e coffee bar/ meeting place and this is long overdue. I would be very keen to have a brief written update on mums week (behaviour, health, appetite) perhaps by email.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Douglas View Care Home is calculated as follows: ( (681 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 730 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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