Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 41-60
9.9

Douglas View Care Home has a Review Score of 9.9 (9.914) out of 10, based on 61 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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24
61
146

Review from J M (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming atmosphere in the care home. My mum is very well looked after, and the staff are all very helpful and caring.

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Review from M S (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I want to say a big thank you to the staff in Douglas View for all they do. My mum has not been keeping well both mentally and physically the past few weeks and the staff have been great. The manager is amazing and so approachable. Unfortunately, we are all quick to complain and having a
loved one in care is so stressful for the family and sadly the carers and manager always get the brunt of it. I’ve seen how hard it is for the staff and I know the stress they must be under too. I just want to say how grateful I am that you look after my mum and I hope you know that you are doing an amazing job and I couldn’t do without you.

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Review from M C (Sister of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise the care too highly, it's amazing. My brother has received and is receiving the most excellent care in Douglas View.
He has settled in really well and it is obvious he is happy and contented.
There is a wonderful atmosphere in the home and the staff as always friendly and helpful
and also available to discuss my brothers progress. Completely satisfied and confident about the future for him.

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Review from A M (Sister-in-law of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We can see a huge difference in my brother-in-law since he moved to Douglas View Care Home. He is getting back to being more like himself. The staff get him engaged and he has even started exercising which is great to see given his last care home left him to vegetate with little engagement. The atmosphere
in the home leads to a much better visiting experience for our family.

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Review from Karen M (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well, the family are really happy to see her settled. The staff, the activities, everything is 100%. I would recommend this care home to anyone. My mum is always laughing and it's nice to see. Thank you for all you have done Douglas View.

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Review from Anne K (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well, he is happy, safe and is well looked after, he receives great support from the staff in the wellman unit, there calming friendly approach is always on hand when my dad needs it, even extended to the office staff when he needs a chat with isabell most days. The management
and staff keep us updated on his well-being on a regular basis. As a family we feel involved.

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Review from J B (Brother of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is doing well, quite happy with the staff.

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Review from M M (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled well, pleased with her care.

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Review from S B (Son-in-law of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-Law has settled in great, there is always something on to keep them busy, e.g. activities, outings etc. She has been in just over a year and settled exceptionally well. Visiting is really good, always made to feel welcome. The café set up is brilliant; first class, relaxing environment to
sit with relatives.

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Review from I T (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well and very quickly. She is always well-dressed and happy, which is a huge weight off the family's mind.

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Review from A M (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is really enjoying her time in the care home. She particularly enjoys the trips they take and the entertainment within the care home.

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Review from M S (Friend of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter-in-law's mother has settled in well. The staff communication to the family is good and we are well informed.

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Review from Fraser T (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in great since she came in 5 weeks ago. The staff have been amazing with her and so helpful. They took a few residents including Mum to Parkhead for lunch and she absolutely loved it. She has settled so well.

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Review from D R (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is happy and content here. She likes her room and the staff who look after her with good care. She's been here for over 4 years and has been content with her time here.

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Review from Isobel C (Daughter-in-law of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She seems to be settling in really well. Staff have been helpful in dealing with any minor issues that we have come across. The activities programme is great and the team do an amazing job with everyone.

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Review from S D (Brother of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled in very well and is being looked after extremely well. Family are very impressed.

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Review from S G (Niece of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bring my aunt to the coffee morning every Friday. Staff go out of their way to ensure the residents love it. It's a highlight of her week.

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Review from A A (Friend of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a fantastic home and everyone is so helpful. The activity coordinator is brilliant and always does their best and is helpful. They go above and beyond to make things go well for all the resources they have.

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Review from S M (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always very content and well cared for, and the staff show how much they care and are always very welcoming.

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Review from M S (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has now been in Douglas View for three months. In this time, he has settled in well. His mood and mental capacity have greatly improved. The activity coordinators are energetic and enthusiastic, and he enjoys the many activities that are regularly organised. The nurser care is wonderful. He is well-fed
and clean. I have absolutely no complaints whatsoever.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Douglas View Care Home is calculated as follows: ( (681 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 730 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (7)

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