Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 101-120
9.9

Douglas View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 62 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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145

Review from Lynda B (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would rate this place really well.
The staff are very helpful.

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Review from M B (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Douglas View since August 2020. I have enjoyed being here, the staff are all nice and pleasant. The bingo, having my own time to do my hobby (oil painting). The chef is good, sometimes activities are good, always keep me busy.

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Review from J G (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed staying at Douglas View the staff are really nice and helpful. The staff always makes me smile and I like it when we sing and dance.

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Review from C M (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here so far. There is always a lot to do, and the staff are wonderful, so kind and attentive.

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Review from Catherine C (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here. Staff are very helpful and will do anything I ask and get me everything I need. I like my room, the bed is very comfortable.

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Review from Carole M (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after by the staff. I love tea and the staff always make some, I have lots. I have a very large mug! My room is so cosy and homely. Nothing is too much trouble.

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Review from S S (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here! I have good friends and the staff are all very kind. We always have plenty to do and the girls always keep us entertained.

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Review from Jess T (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in here to be rehabilitated after I had 2 major aneurysms and had operations in my brain. The staff have been amazing! They are so kind and very caring. I don't know what I would have done without this rehabilitation unit and their amazing staff. I owe everything to them and can't thank them,
all the staff in here, enough for giving me back my life. THANK YOU STAFF!

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Review from C S (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far - I am really enjoying my time here. I have plenty of company and I enjoy singing the choir. The staff are friendly and I have made friends here. The management gets a big tick!

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Review from Audrey F (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fount it hard when I came in, coming here saved me. I have excepted all the bad things like family issues, Mum's passing and everything else. The staff have been supportive and I have a good relationship with them. They are very caring.

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Review from Rosemary W (Sister of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was very happy during the few years he was a resident at Douglas View Care Home. The care he received there was excellent. Nothing is too much trouble for the staff. They have an amazing program of activities and environments which he really enjoyed taking part in. Despite the progression
of his dementia, he seemed to flourish under their support and encouragement. The staff were excellent at keeping me informed about aspects of his care on a regular basis. I am very grateful to everyone for helping him to make the most of his time at Douglas View Care Home.

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Review from Thomas H (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident, I have had no concerns whatsoever! She relishes her food and is very sociable in the home's activities.

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Review from C W (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received at Douglas View has been 1st class, the staff have been very considerate and hard working. I couldn't recommend them highly enough. The carers have been great with my mum.

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Review from J M (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks really content and is always smiling. Take part in most things and the staff always go out of there way to accommodate her needs. She enjoys the food and activities.

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Review from Elizabeth C (Friend of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been visiting my friend during COVIDand the staff have been very efficient and helpful during visit with the organisation of PPE for visitors. Before could I have experienced helpful and friendly staff and good communication with residents and all staff.

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Review from J T (Niece of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well looked after in the care home. If I have any questions or looking for advice, the staff are able to help. They are approachable, friendly and caring. The manager has kept relatives up to date and has spent time with residents and their families, involving them asking their opinions.
The home is clean with a choice of food and nice decor. The staff spend time with the residents and have a jovial manner while respecting them.

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Review from Annette F (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I sent Mum some flowers to cheer her up and one particular carer from the home sent me pictures and also FaceTimed. Very emotional and really nice of her to go the extra mile to do that for us, was a great surprise, she is a credit to the team at Douglas View.

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Review from T A (Respite Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. Excellent staff all round. I was only here a short time but everyone was first class. I don't really want to leave but I have a fresh start. Thank you for making me welcome and for all your care and support.

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Review from B B (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was at Douglas View Care Home for 11 months until he passed away. I found the staff to be very welcoming and open no matter what time of day I visited. My father was a very difficult man and I always found all the staff were extremely professional and caring at all times.

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Review from C H (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums settled in fine. Staff are great with mum.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Douglas View Care Home is calculated as follows: ( (693 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (7)

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