Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 121-140
9.9

Douglas View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 62 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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Review from E C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, helpful and friendly. My mother was well looked after. I would recommend to others in similar situations. I would use Douglas View Care Home again.

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Review from Lilian (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise my stay highly enough, all the staff, day and night shifts were excellent, they were very thoughtful, caring and helpful, from the day I arrived until the day I left. As for the activities I wasn't able to join in as I was in bed all the time, as I can hardly walk except with a Zimmer
and the food was excellent. Unfortunately they wouldn't let the chef come home with me. As for the bathroom it was like a brand new room, it was lovely.

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Review from Tracy H (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in quite well, the staff are all lovely and really helpful.

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Review from N A (Granddaughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my gran receives. I was very nervous when the decision was made. I was worried her health might decline. The opposite has happened, my gran is happier than she has been in decades. the activities are often and keep her entertained. I am thankful for the staff for looking
after her and giving her an excellent quality of life.

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Review from M T (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very welcoming during my time. There is always plenty to do and lots of laughs.

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Review from B H (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. Sing and dance in the evening.

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Review from E L (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased with everything about Douglas View Care Home, I would not think twice about using it again. My husband seemed to settle well and enjoyed his stay with you. I will, hopefully, be using you again next year. Thank you all so much for your kindness and care during my husband's stay with
you. Keep up the good work.

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Review from C E (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff working as a team in all the residents best interests. Lots of interaction between residents and staff. Personal care carried out with the individual resident's dignity uppermost in the staff's working practice. There is always laughter and plenty of hugs and affection shown by staff to residents.
Visitors
are warmly welcomed and any concerns dealt with promptly.
As a family, we are delighted with our choice of this home for our loved one.

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Review from Dawn L (Daughter-in-law of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law visited Douglas view for a weeks respite. I can't fault the care she received.
She was extremely well cared for by very caring and professional staff. I would not hesitate to use their services again.

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Review from Trish M (Sister of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother recently died after four years of excellent care at Douglas View. I want to thank the amazing, caring staff in the McLelland Unit and more recently in the Cadzow Unit, where he received kind and compassionate end-of-life care.
They went above and beyond on many occasions and I will always
be grateful for the way in which they enhanced his quality of life in his last few years.

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Review from J S (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. I go to golf, swimming. The staff look after me well and I have friends here.

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Review from G L (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's overall health and wellbeing have improved greatly since she arrived in July. She is safe and flourishing.

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Review from J M (Friend of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has come a long way in getting the help that she needs. The staff are all great. they are always happy to help. The management team are first class.

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Review from D M (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfacory, room acceptable. Awaiting room decoration. The food and variety is good. I enjoy the choir and the excellent lead singer in the choir. Golf every month at Bellshill.

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Review from R G (Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend, staff are excellent. I love my room. Staff are lovely, they are helpful whenever I need them. I have enjoyed the food and the company.

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Review from A C (Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have loved it here. The staff are so helpful and have made me feel welcome since coming here.

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Review from Margaret O (Mother of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident in Douglas View for 5 weeks and I am extremely happy with his care, also with the help he has from the staff towards his rehab.

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Review from Elizabeth J (Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my home. Staff are kind. I like being close to the fish and chip shop.

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Review from Linda A (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support my mother is receiving in this care home has blown me away. The staff are amazing and it is obvious to me the patients are their number one priority. The staff are also very informative and friendly, they always make a point of engaging with relatives and keeping them up to date.
My mother has not been so happy in years, therefore, I know she is being well looked after and is always involved in activities that suit her needs. I can't fault this care home or any of the staff.

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Review from Morag S (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very good with Mum and at prompting Mum to drink.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Douglas View Care Home is calculated as follows: ( (693 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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