Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 141-160
9.9

Douglas View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 62 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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62
145

Review from Helen R (Sister of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to my brother being a resident he lived in a sheltered complex where he lived a very lonely life. (Not mixing, living in flat daily alone) On arrival at Douglas View Care Home his outlook to live has enlightened me immensly. He loves living in his "space" joining in with the organised events.
All thanks to the caring and professional staff.

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Review from Maureen F (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a service user at Douglas View. I couldn't fault the care centre in any way. My father's stay was fantastic from the care that was given, to management who supported me and my father in every which way they could, for which I am extremely grateful.

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Review from J M (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have struggled to get used to living in the unit. I was used to living with my mother who did the most for me. The staff are smashing and nice. My room is OK though albeit wee. The food is fine and I have no complaints. I have never eaten so much in my life.

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Review from Paul O (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here and want to stay here forever. I feel at home and very happy.

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Review from James R (Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay as I'm reunited with my wife of 62 years. Very cheery atmosphere.

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Review from A M (Grandson of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and the staff are great along with the activities. The only negatives I have are that sometimes I feel it is a little short staffed. The staff have to spend too much time doing paperwork which I realise is not their fault.
Mixing residents that have slight dementia with residents that only
have physical ailments isn't the greatest situation. All staff are great and make a real effort to make the residents feel at home.

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Review from P D (Brother of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my sister in Almada Unit. The unit encourages open visiting and I consistently find the unit to be warm, clean and friendly. There is always sufficient staff who welcome me and assist in any request I have, for example, they have coordinated my sister's birthday which was very helpful.

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Review from P G (Sister of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother enjoyed his week's respite at Douglas View. He wishes to return asap! It has greatly improved from his previous stay (2016). The staff are good with him and are most patient. A wee nudge to him to shave and change his clothes would be good.
All in all, a very pleasant experience and we have
put his name down for a permanent place as his condition has deteriorated recently.

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Review from A S (Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in the home for two years, the staff are great. Look after me well.


The soup and food are great. I get out to see things I have never seen before.
It feels like a family.


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Review from Aubrey C (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all the help.

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Review from John L (Nephew of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Very happy to be resident in Douglas View.

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Review from Robert T (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions are good. Very nice facilities. Friendly staff, a full range of activities. Very helpful and informative management staff. Very caring nursing staff.

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Review from C L (Niece of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and always pleasant and kind to my aunt. The home itself is clean and tidy and airy. Food is plentiful, but a bit samey.

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Review from Jean M (Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my time at Douglas View.
The staff are friendly and kind to us all within the home and makes us feel special in every way.

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Review from James S (Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here.

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Review from William H (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Douglas View care home for 1 week respite care from 13th September to 20th September 2018. During that time she was treated with excellent care and dignity by the staff. I would have no hesitation in recommending Douglas View to anyone. The staff were first class and my mother
left the home in high spirits. Thank you all staff.

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Review from Jim J (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in brilliantly, she is happy and contented more than she has been in years. We, as a family, are extremely happy with the care she is receiving.

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Review from J K (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoying food, really good. Enjoy getting out on activities. Staff are caring people. Enjoying my stay at Douglas View.

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Review from J M (Father-in-law of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased that my Son in law seems to have settled in now. The staff have been really good with him.

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Review from Mary Patricia M (Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Change of management and staff turnover previously now in process of stability.
I myself attempt independence in a lot of areas. This depends on peoples capability which is monitored frequently.
Any changes in circumstances physical or otherwise is noted and acted upon.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Douglas View Care Home is calculated as follows: ( (693 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

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