Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 207 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.

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Care Provided by Douglas View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlene Curtis (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Douglas View Care Home Reviews (207)

Total of 207, showing 161-180
9.9

Douglas View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 62 reviews in the last 2 years. Over all time Douglas View Care Home has 207 reviews.

Overall Experience

  • 164
  • 37
  • 5
  • 1
  • 0

Date Published

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62
145

Review from John H (Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints. The home overall is very good. The food is very good and the staff are also very good. All in all, I would recommend the home to anyone.

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Review from Andrea W (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Douglas View. She has settled in very well. She says the staff are very nice and enjoys the meals.

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Review from R C (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The dementia wards are of a strong urine smell it hits you as you walk through the door. In Avon lounge, it is extremely strong and is right next to the dining room which can't be very nice for the residents to enjoy their meals. Even after new flooring has been put down in the corridors it is still
very unpleasant. When I visit my mother, I always take her into the reception area or outside as the smell is too overpowering, this is something that needs to be addressed ASAP!
The staff are very helpful with information about my mother's care which has helped her to settle very quickly.

Reply from Clare Sheehan, Careline Advisor at Douglas View Care Home

Thank you for taking the time to give feedback on Douglas View. We are very pleased that your mother has settled in so well and you are happy with the care. Please be assured that we are addressing your points regarding an odour.


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Review from Sarah M (Sister of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas View is spotless and the staff are very caring. They do a fabulous job and have a lot of empathy toward my sister and let you know everything that we need to know and it's a great place to give encouragement to cook, do washing etc.

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Review from Isabella M (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the friendliness of staff and information given about all the facilities etc. My mother has settled very quickly which gives the family much peace of mind.

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Review from John M (Brother of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very well looked after by all the staff, he is seen as an individual and part of a large family within the home, it's not a care home IT'S HIS HOME and that's how its managed by management and staff.
The atmosphere within the home since new management came on board is excellent. Open
door policy is great to see, something that wasn't there prior to the new manager coming in.
My brother's home is well decorated, no odours.
My brother has been enjoying several trips out with the activity girl, he loves this and enjoys telling me about it when i visit.
Highly recommend Douglas View.

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Review from Stephen G (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in the home for 12 years and enjoy living here. Staff are friendly and caring and look after me well. They help me by taking me shopping and always involved me in things. The new manager is great and making a big difference. There is more activities happening. We are getting out more and
mixing with more people in the home.

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Review from Denise D (Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living in Douglas View as I am near my sister who lives here. Enjoy having meals with her and going out and about. I enjoy going out in the gardens. The staff support me and my sister to attend our weekly club.

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Review from Graeme W (Son of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. Staff are in contact should they have any concerns. When visiting the staff are approachable and attentive. Mum is happy and settled which makes her family contented knowing she is being cared for in a happy and safe home.

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Review from James M (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home seems to have a more relaxed atmosphere to work in since new manager took over.

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Review from C M (Partner of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t believe how much of a difference a few months can make, the new manager is a breath of fresh air the staff appear happy and content and my relative is well looked after.
Atmosphere in the home is fabulous, and I wish the new manager had came to Douglas view a long time ago.

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Review from M T (Friend of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend on a regular basis. The latest upgrade to the home has been excellent. It feels more homely and the residents seem to be enjoying the improvements. In my experience, the residents are treated well and with dignity. The staff members I have had contact with have been polite and very
friendly. Keep up the good work.

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Review from K B (Friend of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my friend today and was amazed how wonderful my friend was treated. She was so happy and excited. The staff are first class. When it's my time, I'll definitely be going there. Lovely home from home, marvellous. Thank you all the staff for looking after my dear friend. I thought it was
going to be hard but you made it a lovely new safe home for her.

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Review from Lorna H (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after. Appears to be settled content in the home. Enjoys the food. Room clean, the public areas are clean and looked after.

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Review from Elizabeth B (Sister of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff so kind and helpful and keep me cheery.

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Review from Peter C (Husband of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the way my wife was treated by staff. In fact, they were very good.

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Review from Sarah M (Cousin of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful. I have no complaints at all.

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Review from M C (Resident) assisted by family/friend published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from K M (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When we arrived at Douglas View we were shown my dad's room, luckily a family member knew their way about and took us around to show us. I can't comment on during the day as we, as a family took my dad out each day.
My dad's last night wasn't good, he wouldn't let me leave him and I asked staff to
take him away or distract him for me, but I was told there wasn't enough staff to do that. I phoned my family for support.
This was a terrible experience for us as a family and with it being my dad's first time in respite, we are totally put off ever doing it again.

Reply from Claire Hurworth, Careline Manager at Douglas View Care Home

Thank you for taking the time to feedback to us regarding your experience at Douglas View. At HC-One we strive to provide the kindest care and on this occasion, we can only apologise that your experience fell short of this. Staffing levels are reviewed on a daily basis in relation to the needs of the residents and therefore staff should have been available to assist you during this stressful time. Please be assured that this unfortunate incident will be investigated and appropriate action taken where necessary.


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Review from Hugh M (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stays at Douglas View Care Home from March 2016 - May 2017. I have nothing but praise for all staff who cared fro my mum. Especially her last few months. They are a credit to the home.
My mother enjoyed the care and company and loved all the activities that were available. My sincere thanks
to all.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Douglas View Care Home is calculated as follows: ( (693 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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