Greencross Nursing Home & Lodge has a Review Score of 8.8 (8.842) out of 10, based on 6 reviews in the last 2 years. Over all time Greencross Nursing Home & Lodge has 36 reviews.
Review from Mark S (Nephew of Resident) published on 17 January 2025
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you so very much for this lovely feedback, I will pass this on to the team!
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Review from Graeme P (Relative of Resident) published on 13 December 2024
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very kindly for your feed back, it is much appreciated!
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Review from Ashleigh G (Daughter of Resident) published on 25 March 2024
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you so very much for your kind words i will pass this on to our Team-we love caring for your Mum!
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Review from Margaret B (Resident) published on 12 February 2024
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
It was an absolute pleasure and privilege to care for your Mum and to know you as a family. Thank you so very much for your kind words, it means the world to us.
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Review from Karen B (Sister of Resident) published on 26 September 2023
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your feedback, it is greatly appreciated.
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Review from Jane W (Daughter of Resident) published on 1 September 2023
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your feed back, we love getting out and about with your Mum!
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Review from A L (Mother of Resident) published on 27 February 2023
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your feedback, it is much appreciated.
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Review from Lynn G (Cousin of Resident) published on 10 January 2023
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
We are so happy that coming to live at Greencross has been a good experience. Thank you very much.
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Review from Lauren K (Niece of Resident) published on 14 December 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you so very much for your lovely words, they mean the world to us.
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Review from Hannah B (Daughter of Resident) published on 10 November 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your support and feedback.
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Review from I M (Daughter of Resident) published on 4 October 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for the feedback, I will pass this on to the team.
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Review from James M (Resident) published on 6 September 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your review, we are delighted that you feel we are doing a good job!
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Review from Douglas W (Resident) published on 6 September 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your review, we are so glad that you are happy living with us.
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Review from P M (Resident) published on 29 June 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much, we really appreciate the feedback.
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Review from S R (Son of Resident) published on 27 June 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you so very much for your kind words - it's good to know we are getting things right!
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Review from Daniel M (Brother of Resident) published on 23 June 2022
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your review, I will pass on your comments to our team.
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Review from Helen M (Sister-in-law of Resident) published on 1 September 2021
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your feedback, I will pass this on to all our staff.
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Review from Paul M (Son of Resident) published on 1 September 2021
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Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge
Thank you very much for your lovely comments, it was a pleasure looking after your mum and getting to know her family.
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Review from P H (Daughter of Resident) published on 10 March 2021
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Reply from Linda Robinson, manager at Greencross Nursing Home & Lodge
Thank you so much for your kind words - they mean the world to us.
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Care / Support
Cleanliness
Treated with Dignity
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Review from Marie H (Sister of Resident) published on 5 March 2021
Submitted via Website •
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The Review Score of 8.8 (8.842) out of 10 for Greencross Nursing Home & Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Greencross Nursing Home & Lodge is calculated as follows: ( (61 Excellents x 5) + (11 Goods x 4) ) ÷ 72 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.995 Points relating to the number of positive Reviews for Greencross Nursing Home & Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 6 Positive Reviews ÷ 15.2 = 0.395
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Deputy Manager
Joined: 1995
Lynne is a Level 1 RGN studying at Glasgow Royal before commencing her role as a nurse. Since then she has worked as a night shift nurse, Care home manager and is now a Deputy care Home Manager. Lynne has always worked with the elderly within the private sector and wanted to be a nurse since she was a young girl.
Lynne has worked in Greencross since 1995. Lynne is one of the longest-serving members of staff and began her career at Greencross working as night shift nurse before working her way to Nightshift sister, Home Manager and following the birth of her daughter, her current role as Deputy Manager.
Lynne believes it is important to treat all residents in the same way you would expect to be treated yourself - with kindness, compassion, dignity and respect.
Strengths - Lynne is very patient and always takes the time to talk and listen to residents. she is always considerate of the resident's views and opinions and also those of the staff. Lynne is good at organising and ensures everyone knows what they are supposed to be doing and when.
Lynne is a Continence Champion at Greencross and focuses on supporting residents to improve their continence, staff to meet their continence needs and in turn improving the health and wellbeing of the residents.
Lynne is very creative and good at thinking outside the box, she uses this skill to create interesting focal points and areas around the home for the residents to enjoy.
When Lynne is not at work she enjoys walking her dog Barney and spending time with her daughter.