Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
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9.8 92 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

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Care Provided by Lornebank Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rishi Sujeewon (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Lornebank Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,450

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a small car park towards the end of the building


Lornebank Care Centre Reviews (92)

Total of 92, showing 1-20
9.8

Lornebank Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years. Over all time Lornebank Care Centre has 92 reviews.

Overall Experience

  • 57
  • 31
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Review from Allison M (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Lornebank about 4 weeks ago from another care home. The reason she moved is that we were unhappy with the care being provided at her previous home. I have found that everyone is friendly and welcoming from the receptionist, domestic staff, and kitchen staff to the nursing staff.
She is
in the Livingstone unit which is a small unit with only 10 female residents and usually the same members of staff on duty which ensures consistency of care.
The home itself is bright, airy and very clean.
There are many activities taking place which she is encouraged to participate in.
She herself appears to be happy with her surroundings.
She is always clean and dry and appears well cared for.
A menu is put on the board daily.
All in all, I am very happy with the care being provided. The location is good for family visits and some shops and restaurants nearby if the weather is suitable for getting her out.
Would not hesitate to recommend this care home to others.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Lornebank Care Centre

Thank you for your kind review of our services and staff at Lornebank Care Centre. We are delighted that your Mum has settled into our Livingstone unit and glad that you have found her care and our activities program good for her.


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Review from Alex A (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a daunting experience having to look for a suitable care home for my mother. But after visiting Lornebank Care Centre and being greeted by a staff member at the reception it was an easy choice. We visited two other homes, but they did not even come close to Lornebank. During our visit, all the
various parts of the centre were explained and we were advised as to which section mum would be best suited. All the staff were very cheerful and easy to engage with. It was a bit of a heartache taking her there and leaving her for the first day. But the staff were very reassuring that she would settle and they would keep an eye on her. So far she has only asked about three times "When am I going home". All the staff at Lornebank are first rate and we feel happy mum is with such caring professional people.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Lornebank Care Centre

Thank you for your kind and honest review of Lornebank Care Centre. We know that finding the right home for your loved one is a difficult choice and we are so glad that you put the trust in us to ensure that your Mother is very well cared for.


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Review from Frank C (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lornebank was an easy choice for us when Mum's dementia became too difficult for us to cope with in the family home. We visited several care homes in the Hamilton area, and Lornebank felt right when we saw the facilities and spoke to the staff. Mum has been resident here now for around a year, and we're
very happy with the care and attention she's received during that time. Not only that, there are plenty of activities and events to keep her interactive and engaged with those around her.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Lornebank Care Centre

Thank you for your kind words and taking time to construct a review of our services at Lornebank Care Centre. We are glad to hear that your Mum enjoys the multitude of activities and events that the Centre hosts on a weekly basis.


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Review from Patricia H (Wife of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always available, very clean and good activities.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and services at Lornebank Care Centre.


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Review from Ali M (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a stay of just over 2 weeks at Lornebank to allow for a wet room to be fitted in his home. The manager was very helpful in arranging the stay and the team welcomed my dad and his family into the Peacock Wing. It was great being able to visit at any time and we even managed to celebrate my mum’s
birthday with my dad in his room. Dad was well taken care of and particularly enjoyed having the facilities on hand to have regular showers, supported by the staff team looking after him. My mum was treated very kindly by the staff and felt comfortable visiting every day and spending time with my dad. Unfortunately, the heating was stuck on high in my dad’s room and was still waiting to be fixed when we left, which made the room quite uncomfortably warm at times but staff were vigilant in opening windows for my dad when needed.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our team and services at Lornebank Care Centre. We will take on board your feedback and ensure that the issue with the heating system is addressed.


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Review from K G (Son-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lornebank has proven to be an excellent Care Home in which my Mother-in-law receives first-class care. The staff are attentive and caring. They are totally dedicated to providing the most professional care for all the residents. The rooms and communal areas are immaculately clean and tidy and the resident's
comfort is paramount. My wife and I visited a number of Care Himes before deciding on Lornebank and we are delighted with the standards within the home.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for taking the time to write a review of our staff and services at Lornebank Care Centre. We are also delighted that you chose us.


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Review from Tommy M (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since contacting Lornebank about our mum, we have had a very good experience with management and staff. Mum has been well looked after and settled well. We have been kept informed at all times. We are very happy we chose Lornebank.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our services at Lornebank Care Centre. We are glad that you've had a good experience with us so far and that your mum is happy with us.


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Review from P C (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing in Lornebank since June 2023 and the level of care she receives is excellent. The communication from staff is also excellent. The daily menu always offers various meals. The home is spotlessly clean and has entertainment (singers) every month which both residents and their relatives
enjoy. I would highly recommend this home to anyone who is looking to put a loved one into care.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and services at Lornebank Care Centre. I'll ensure the entire team are made aware of your comments.


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Review from A H (Sister of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother settled into Lornebank very quickly, following a traumatic stay at a previous care home. From the moment he arrived, his care was assessed and needs implemented quickly. Staff are very attentive to both the needs of the resident and family. The unit is calm, organised and happy, which gives
the family confidence. We have the freedom to visit as we need and never feel as if we are intruding on the routine of the unit.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and care at Lornebank Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from C M (Sister of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister's care has improved greatly since coming to Lornebank She has company 24/7 which is to her advantage. The staff are very attentive to the needs of the residents which means we can leave knowing my sister has the best of care. I would have no hesitation in recommending Lornebank.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and services at our Lornebank Care Centre. We are glad that you have seen an improvement in your sister whilst in the Home and delighted that you would recommend us to others. I'll ensure that your comments are shared with the whole team.


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Review from L H (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home very clean. The staff were extremely helpful, patient and welcoming. Any food was adequate for my dad. The home also had activities throughout Dad's stay.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of Lornebank Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from Marion G (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a resident at Lornebank. She has been welcomed by the whole team from management to carers. The care is totally person-centred and all my mum's routines and preferences have been honoured.
The environment is bright, fresh and extremely clean. Mum's room has all her own furniture
and familiar things. The care team have created a homely space and friends and relatives are encouraged to visit at any time and are looked after with refreshment and feedback on Mum's progress.
Day room is modern and has “real chairs and couches” rather than the usual wipe-down plastic ones! With garden views and activities the residents are given opportunities to interact and enjoy social time together.
I very much look forward to Mum living life to the full, safe, cared for and nurtured by the wonderful staff at Lornebank. I am very grateful for the peace of mind this has given us as a family.

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Review from Rebekah M (Niece of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has recently moved into Lornebank Care Home and has since gained new friends, a lot of confidence, and in general appears to be a lot happier. We tried our hardest to keep him with us at home for as long as possible but as his general health continued to deteriorate, we as a family agreed that
he needed 24-hour nursing care. As a nurse myself I am aware of all of his care needs and every single one has been met. Straight away he was referred to the opticians, dentist, physiotherapist, and registered with a new GP. As a family we have not had any issues and always take note that the environment is clean and fresh-smelling on every visit. The staff are friendly and approachable and always happy to help. The manager was great when we came for a viewing and he was really supportive and answered all our questions. My uncle has put on weight since being admitted also which is reassuring to know that he is enjoying the meals. Lornebank has been a great choice for us knowing that he is safe.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our team and service at Lornebank Care Centre. We really appreciate your words, as the care that we deliver to every resident is personalised. I will ensure that your comments are passed on to the entire team.


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Review from Isobel F (Wife of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my husband has been here the staff have been really great and he seems to be enjoying the company.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our services at Lornebank Care Centre. We are glad that your husband is enjoying staying with us. I'll ensure that your comments are passed on to the entire team.


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Review from R W (Granddaughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has recently moved into Lornebank and the care has been better than we could have hoped for.
All the staff are great.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our services at Lornebank Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from A S (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lornebank Livingstone for the past two and a half years. The staff are brilliant, can't fault them.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff at our Lornebank Care Centre. I'll ensure that the entire team are aware of your wonderful comments.


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Review from A P (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has moved from another care home to Lornebank and the difference in him is amazing. He now gets out of bed and joins in with other residents. The staff in his unit are very pleasant and always willing to help and they have great empathy towards the service users. The activities are great and
there is always something going on to entertain the residents.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and services at Lornebank Care Centre. It is a delight to have your father with us and is wonderful that he is joining in with all the activities that we have on a daily basis.


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Review from J B (Friend of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend's son died abroad, very unexpectedly and she was devastated. The staff in Livingstone were wonderful to her and could not have taken better care of her. She was so well supported during this terrible time as she has been since she moved into Lornebank almost 2 years ago. The staff are also
very thoughtful to visitors. Her room is always lovely, clean and tidy. The buzzers were not working for quite some time! Only complaint.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind review of our staff and services at Lornebank Care Centre.


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Review from J R (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Lornebank in October 2022. The team have been really supportive and helped Mum settle. They have been very responsive and happy to answer any questions. I am also happy with the varied activities that are on offer.

Reply from Rishi Sujeewon, Home Manager at Lornebank Care Centre

Thank you for your review. I am happy to know that you feel mum is well supported and staff are responsive and has a lot to offer. Feel free to contact me if you have any question and I will be more than happy to explore areas we need to improve on. Thank you again.


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Review from James D (Nephew of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the care and being notified of everything that takes place.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your review of our services at Lornebank Care Centre.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Lornebank Care Centre is calculated as follows: ( (191 Excellents x 5) + (47 Goods x 4) ) ÷ 238 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.


Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.


Frequently Asked Questions about Lornebank Care Centre

What types of Care is Lornebank Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lornebank Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lornebank Care Centre have?

There are 74 Single Rooms.

What are the Facilities & Services at Lornebank Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Lornebank Care Centre to the centre of Hamilton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.