Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
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9.8 92 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

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Care Provided by Lornebank Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rishi Sujeewon (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Lornebank Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,450

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a small car park towards the end of the building


Lornebank Care Centre Reviews (92)

Total of 92, showing 21-40
9.8

Lornebank Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years. Over all time Lornebank Care Centre has 92 reviews.

Overall Experience

  • 57
  • 31
  • 3
  • 1
  • 0

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Review from Kelly M (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that look after my mum are exceptional. In a very short space of time, they have built a close relationship with my mum, became familiar with her care needs and deliver her personal care with empathy and in an extremely effective manner that allows her to maintain her dignity. It is clear that
the role they play in caring for residents is one that goes well beyond it 'just being a job'. They treat residents in their care with love and respect, showing genuine affection and desire to make their lives as happy and fulfilling as they possibly can be.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your summary of our care at Lornebank Care Home. I'll ensure that all of the staff are aware of your comments.


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Review from P S (Brother of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is content and settled in Lornebank Care Centre. The staff and management are kind and helpful. She cannot speak very well but always has a smile for the staff. The staff are attentive and make a fuss of the residents which builds a good bond between them.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind comments about Lornebank Care Centre. We'll make sure that your sentiments are passed on to the staff


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Review from Amy C (Granddaughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff - great at their jobs. Always very kind and caring towards my grandmother. Would recommend this care home to anyone.

Reply from Jason Pritchett, Customer Relationship Manager at Lornebank Care Centre

Thank you for your kind comments regarding Lornebank Care Centre. I'll ensure that the staff team are made aware of your comments.


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Review from C H (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Livingstone Way at Lornebank for 4 years, passing away peacefully in February 2022. During that time the care she received was of the highest standard. Almost more than that, the family atmosphere created and the warmth and friendship to all of us, made mum's final years very happy
and contented.

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Review from W M (Wife of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this difficult time, the staff have always tried to help to keep the family in touch. Anything I have asked to be changed or done has always been done.

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Review from Helen M (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent at helping my parents settle into the home in neighbouring rooms. They attended some of the outdoor entertainment in the gardens and enjoyed the music.
Sadly mum's conditions deteriorated and she passed away peacefully.
Everyone has supported and encouraged dad and they
all have a very good report with him.
Both parents needed help with mobility. Dad needs extra understanding due to his very limited eyesight and hearing. Happy to recommend Lornebank.

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Review from Iain M (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems quite at home in Linden Lea Unit. She is very well looked after and is always clean and tidy.
She regularly gets her hair done and carers style it in between cuts. Her room is cleaned every day, always tidy. She enjoys the meals especially breakfast.
Staff are always attentive, caring,
and kind and often go above and beyond in their unit. Staff have a good rapport with my mum and I would recommend Lornebank Care Home.

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Review from E H (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Livingston Unit now for more than a year. I find the staff and management in the unit amazing and can speak to them freely about anything. My mum has now settled in well and loves the staff like family. Thanks again to the Livingston Unit for helping my mum to settle in.

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Review from Margaret A (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently came to live at Lornebank Care Centre in March 2021. I can say all the staff I have met are outstanding, from speaking on the phone to answering the door with such cheerfulness and happiness just makes me feel so warmly welcomed. Staff in the unit that my mum lives in very much sees
her as a unique person showing wonderful care, compassion and kindness towards her. Keep up the great work.

Reply from Daniel Jenks, Home Manager at Lornebank Care Centre

Margaret, thank you very much for your kind comments which I will share with staff today. Thank you again, Daniel.


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Review from Caroline V (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in since January this year and every member of staff has been excellent they are all professional and friendly they make me feel included. It is spotless and modern. My dad and other residents are all treated with respect at all times. The staff were quick to pick up his likes and dislikes
and supported them from day one. My dad has flourished putting on weight, communicating better and less anxious about things. My nana was in a different private care home with one big TV room and one big kitchen for around 60 residents and sometimes it was wild, much like a high school environment with cliches and arguments but Lornebank is split into different sections which is so much better just the right amount of residents together allow social contact, if they want it, but not too many so no one is lost in the crowd. They do a lot of activities with the residents and post them on their website which helped me to see when I couldn't visit during the restrictions.

Reply from Daniel Jenks, Home Manager at Lornebank Care Centre

Hi Caroline, thank you very much for your kind words around the care home and the care your dad receives. I will share this with the staff today.
Thank you again, Daniel


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Review from Eva K (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well at Lornebank. She is well looked after and the staff are very friendly and caring. She is eating well and is always well dressed and clean and tidy. She has settled into the routine and my sister and I are both very happy with the standard of care.

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Review from C D (Wife of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care home have been excellent since my husband moved in at the beginning of the year under very stressful circumstances. The care home has provided up to date information on the Covid situation and done everything they can to ensure safety of staff and residents.

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Review from Margo L (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into the Centre 19 months ago after being diagnosed with Alzheimer's. It was hard to accept by the whole family that my dad would not be coming home and he would spend the rest of his time there. On his arrival he was entered into the Peacock Unit, he was monitored for a couple of weeks
and it was agreed that he wasn't ready at that time so he went to Clydesdale and a few months later he was moved back.
He has settled now really well. All the staff from Managerial, Carers, Activities, Domestic and Kitchen staff are excellent they interact with all the residents and keep them smiling even when they have an off day. The Activities Co-ordinator is excellent with the residents especially when it is sing-song time and it is lovely to see them singing and dancing enjoying themselves I've joined in myself. My dad has settled in really well (in his eyes he is in hospital for respite) and I can shut my eyes at night and know he is safe.
I recommend the Care Centre.

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Review from G N (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the overall care. The food could be better. More variety to suit the individual residents and their needs. The dealing with Covid 19 has been brilliant. So overall it is very good, although expensive.

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Review from J B (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered the care home 14 months ago. She is a resident in the newest unit which opened within the last 2 years. The unit is clean and tidy and the rooms are well furnished with an ensuite. I believe she receives care of a high standard. The staff, on the whole, seem pleasant and attentive
and my mother has developed a close relationship with a few. There seem to be a variety of activities organised for the residents. My mother found the food good for the first 6 months but has complained lately. It is not always easy to access the unit by telephone.

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Review from W M (Wife of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband is receiving in Lornebank. In the 18 months that he has been there, he has improved physically and he tries to communicate more. The manager and staff have done an excellent job in keeping residents safe during these difficult times.

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Review from Linda H (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, had to choose a care home for my 91-year-old mother in July during Covid following a hospital admission. I used these reviews and found them useful.
The care my mum has received has been great. She is a person, not just a number. The nurses try hard to communicate with family in this,
the hardest of times for patients, staff and family. This provided us with reassurance. It is never a bother to call and speak to them.
They try hard to find food she wants and monitored her closely.
I would not hesitate to recommend, it’s clean, modern with very caring staff who go the extra mile for their residents.

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Review from W C (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is neat and tidy and clean. The staff are very easy to talk to and helpful. Great variety in meals and well prepared. The premises are very well ventilated with great views out to surrounding areas. Televisions are supplied in all bedrooms which is great for the elderly and those who are
bedridden.

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Review from M M (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and extended family are really pleased with the care my mum receives in the home. We had a very worrying time with my mum's health before she moved into the home but my sister and I can both be happy in the knowledge that our mum is safe and happy. The staff are also a great support to my
sister and our family.

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Review from A P (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and polite and very attentive to my mother. Bedroom and en-suites very clean. No smell in corridors. Mum says meals are good.

Reply from Mahmad Atchia, Manager at Lornebank Care Centre

The journey of our residents starts with the referral and meeting with the family as well as the residents. We are sensitive to the needs of our residents. This is why at Lornebank we have an open door policy to access the manager so that if there were any concerns these are addressed immediately. In addition, the management team walk the building and interacts with the residents on a daily basis to address concerns, if any. So the above review is a reflection of this process.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Lornebank Care Centre is calculated as follows: ( (191 Excellents x 5) + (47 Goods x 4) ) ÷ 238 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.


Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.