Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
Submit a Review
9.8 92 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

Show Lornebank Care Centre on the Map

Care Provided by Lornebank Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rishi Sujeewon (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Lornebank Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,450

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a small car park towards the end of the building


Lornebank Care Centre Reviews (92)

Total of 92, showing 41-60
9.8

Lornebank Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 20 reviews in the last 2 years. Over all time Lornebank Care Centre has 92 reviews.

Overall Experience

  • 57
  • 31
  • 3
  • 1
  • 0

Date Published

92
3
7
20
72

Review from Gerard D (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well cared for by all the staff. I would have no hesitation in recommending Lornebank Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A D (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice welcoming atmosphere, friendly staff giving good personal care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Son of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously at another care home where she was quite unsettled. The staffing levels and professionalism of the carers at Lornebank have been first class. My mother has become much more settled and content.
I and my family have been very impressed with the staff in that they always find
time to talk and explain about my mother's health and well being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion T (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Lornebank the staff are all friendly, caring and very professional in their care. My mother is very well cared for and has built up good relationships with the staff (certain members) of staff especially. The rooms in the home are very clean and comfortable for my mother's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Arlene D (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the care and attention my husband receives in the Peacock Dementia unit at Lornebank Care Centre. The carers are very friendly and considerate and overall. The home exudes a homely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eddie C (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care and attention that my Mum receives in Lornebank Care Centre. The staff are very attentive to her needs and even considering my Mum's needs, she feels very comfortable and relaxed with them. Any problems that arise with my Mum have always been dealt with almost immediately
and within a level of efficiency that could not be excelled anywhere else. If I have any negatives it would be the pettiness of other visitors but that is beyond the control of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean L (Wife of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was only in the home for five weeks and in his bed all the time. After three weeks it was purely palliative care he needed and every one of the staff couldn't have been more caring, thoughtful and everything they did was done with such love and care.
They were also very caring to myself
and my three daughters. They were so pleasant and good at what they could do for my husband.
Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isobel D (Sister of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister was a resident in Lornebank for 6.5 years. The first 4.5 years were satisfactory as she was able to get herself to the toilet etc. and needed minimal care and attention. Owing to the restrictions on the review policy, I am limited to what I can say in my review, suffice to say my sister was
given a 28-day notice to leave Lornebank as my expectation to care for her was too high.

Reply from Jennifer Wishart, Regional Manager at Lornebank Care Centre

Dear Isobel, thank you for your review. We are committed to providing the best standards of care to our residents. Sometimes we need to make difficult decisions based on what we consider to be in the best interests of all residents. On occasion, this means that we conclude that a person's needs can no longer be met within our home. This is a difficult decision and we always try to work with residents and relatives to help them understand the reasons behind it and minimise the impact. We wish you and your sister well in finding a suitable care home environment that can support her according to her needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellie M (Regular Volunteer) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been a volunteer here for around six months and only have great things to say about Lornebank. The staff are extremely kind and attentive to the residents’ needs at all times. The residents have lots of company and are kept busy with various activities, from fun quizzes to their favourite films.
The facilities themselves are spotless and of a high quality. Can’t think of a fault and my experience has been brilliant so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice D (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident from September 2017. He has a lovely room. His toilet is a wet room which is perfect for him.
Meals are cooked on the premises and are extremely good.
All staff members provide a good quality of care.
Relatives can come and go at any time but are requested to try to
avoid meal times. My uncle became a resident two weeks ago.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances K (Niece of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited our 97 year old aunt, made to feel very welcome. Staff appear very caring and appear fully aware of patient's needs, likes and dislikes. Very pleasant, homely atmosphere and most important our Aunt appears happy and extremely well cared for. Appear to promote all aspects of daily living. Staff
definitely care and very happy in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lornebank is currently under a refurbishment programme and what they have done so far is looking good. Other areas are tired and will hopefully be upgraded too. There have been several changes in personnel (Management) which is not so good. Sometimes I feel they are maybe understaffed. The staff are
friendly but I have felt at times they have gone on the defensive if concerns have been raised. Overall I think the care is satisfactory.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the facilities are slightly reduced due to renovations, the care provided by the staff is excellent. They are very attentive, taking the time to get know Mum and she is much better socialised than she was at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, always make sure the families are kept up to date with any problems or injuries. Lovely clean rooms, easy approachable if any worries.
Patients are the priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, always helpful from the management to the carers to the caretaker.


The only issue I may have is my mum could be taken to the toilet more often as she is found to be wet too often, and then her chair is just given a wipe down rather than completely sanitised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen M (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Lornebank now for over a year, so far I have enjoyed it I have settled in well. I enjoy the activities especially the quizzes, the staff are really nice, very helping and friendly. My room recently got decorated and a new bathroom which I really like it's nice and cosy, I sometimes like
to spend time in my room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family of my husband are very happy with the care and attention my husband receives in this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette S (Sister-in-law of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law has been here since the beginning of the year.
I think the service and care she gets in Livingstone is excellent.
She is happy there and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W C (Husband of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems to have settled in really well, she always seems happy and content, her appetite seems healthy again. She is integrating well with her fellow residents, she also responds to her nurses and carers. There has been a marked improvement in her overall well being since she has left the hospital.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary S (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care and attention paid to my mother while in this home. Caring and attentive staff, fresh food to tempt the residents. Large rooms kept clean and tidy at all times. Various activities and interaction with the residents.

Reply from Nisha Soman, Manager at Lornebank Care Centre

Thank you so much. The team here at Lornebank Care Centre is thrilled to hear such a good feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Lornebank Care Centre is calculated as follows: ( (191 Excellents x 5) + (47 Goods x 4) ) ÷ 238 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.


Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.