Westwood House Care Home

1 East Milton Grove, East Kilbride, Glasgow G75 8SN
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9.7 61 Reviews
  • Westwood House Care Home, Glasgow
Tucked away in a peaceful spot of East Kilbride, Westwood House has a warm, family feel. The team provide nursing, dementia, palliative and respite care and are devoted to enriching the lives of their residents each and every day.

Family and friends are embraced into life in the home and are welcome to visit at any time, giving them a real sense of belonging.

The south-facing gardens are glorious and a real haven for birds. With raised planters they are beautifully landscaped, with a rockery and a large seating area.

There is so much going on at Westwood House, with a wide range of engaging activities on offer, including animal visits, with Shetland ponies always going down a treat. Many of the residents enjoy baking, while others prefer reiki and reflexology sessions. And there are regular visits from a mobile hairdresser.

The team at Westwood House follow the Care about Physical Activity program (CAPA), which is led by the Care Inspectorate, so there are regular gentle exercise sessions to keep residents as active as possible.

There are some lovely areas to relax in, from the conservatory to the welcoming lounges and dining room. Residents enjoy delicious, home-cooked meals every day prepared by the home’s chef. There is everything from stews and roast dinners with all the trimmings, to a firm favourite for so many residents – fish and chip Friday. And there are home-made treats each day for dessert and afternoon tea.

The bedrooms are spacious and well decorated, offering a place for residents to relax and feel at home. Everything is provided, but residents are welcome to bring small items of furniture, ornaments and pictures, to make their bedrooms truly their own.

As well as providing nursing, dementia and palliative care, the home’s respite care breaks are perfect if you are caring for a loved one at home and need a short break yourself.

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Care Provided by Westwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Catherine Dodd (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Westwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,336

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1336, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Westwood House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends welcome to visit anytime, but please keep lunch and dinner times free as this is a busy time.


  • Parking

  • Parking is freely available, with visitor spaces close to the home.


Westwood House Care Home Reviews (61)

Total of 61, showing 21-40
9.7

Westwood House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 19 reviews in the last 2 years. Over all time Westwood House Care Home has 61 reviews.

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Review from S T (Granddaughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say that the staff have been wonderful, welcoming and supportive to families and residents. We have seen a marked improvement in our family member since he has been living at Westwood House. We cannot thank the staff enough for all they do!

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Review from Linda T (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been there for 5 months now, I have found all staff very supportive and keep me up to date on dad's health and wellbeing. I can relax knowing he's been well looked after. Lots of activities for the service users. Staff do a great job.

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Review from A G (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst I have not been very complimentary in my ratings, I appreciate the home has been through many changes/staff turnover. I was rather disappointed during my recent visit (I live in Cornwall) to East Kilbride, I visited every day at various times for up to two hours (when I could bear the heat) and
noticed where there were gaps in care, to say the least. I have, however, since speaking to the new manager and believe her heart is to see great improvement for the residents.

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Review from Grace M (Friend of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi yes I find when I go to see my friend she is content most of the time but sometimes teary, and you are made welcome by the staff and they keep me up to date with everything that's going on. So overall happy with Westwood Hosue nursing home.

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Review from F C (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum became a resident at Westwood House Care Home I can honestly say I have had nothing but amazing support from all the staff. Mum's health has improved due to being properly looked after with her every need being met and my sister, myself and my family are extremely happy with the care and attention
mum is receiving. The staff are a credit to the care home and during all the problems of the last 2 years have been brilliant and I can't thank them enough.

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Review from Daniel H (Husband of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been residing in Westwood House Care Home since 18 November 2020 with dementia. Up until 15 March 2022, she had settled in well and was enjoying participating in the Activities sessions. Particularly those involving singing and dancing. It was obvious to me she had struck up a great rapport
with a number of the Staff. We had also been given use of the Gazebo in the garden for celebrating events like birthdays and wedding anniversaries, the latest being our 69th. The Chef provided our meals. Sadly my wife’s left foot was fractured during the early hours of 15 March. The Staff acted swiftly and escorted her to hospital where she underwent surgery. Since her return to Westwood House she has brought additional problems for the Staff to deal with. I am pleased to report the Manager is ensuring my wife is wearing the support boot provided by the NHS, and that the Staff are providing appropriate care. I wish to record my thanks to the Staff for turning up for work during Covid.

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Review from Iain W (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three months now and the care is excellent. Not only do they keep me regularly updated and informed, but they are also happy to be involved in discussions about Mum's care and needs.
The nurses are so kind and supportive, they not only look after the residents but seem
to genuinely care about them.
I've seen photos from when I've not been there, where Mum has been included in activities and trips out.
The home itself seems to always be being upgraded and improved. Since I started visiting three months ago, they have been renovating residents' rooms, upgrading flooring and communal areas and ensuring their facilities are second to none.
I have to mention the food. I expected it to be similar to hospital food (mass-produced and tasteless), but I've been so impressed with their menus, food quality and access. If I've taken Mum out for the afternoon, she won't miss her dinner, as they would make something for her later, to ensure she gets a good meal. It's all just very thoughtful.

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Review from E H (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Westwood House. My mother is treated with respect and compassion, and she has formed a bond with some of the care staff and events coordinators. I appreciate the wide range of daily activities to help stimulate my mother. Lovely to see her enjoying these on WhatsApp.

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Review from Sandra B (Friend of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and obliging and good at keeping me up to date with information about visiting or what is happening within the home.

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Review from Christine M (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vast improvements within the home. Constant updates on my mum and covid guidelines. Activities and photos on a daily basis. Residents looking brighter and happier. The staff have done an excellent job working through covid and hopefully getting us through the other side.

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Review from Lorna B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to see everyone again after almost a year. All processes and procedures in relation to COVID19 done in a friendly yet thoroughly professional manner. Delighted with Dad's care, he is looking so well and happy.

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Review from Alice B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely visit with my mum. The staff are amazing and the building is much cleaner now. I am looking forward to seeing the home after the refurbishment is finished. The staff look after my mum very well. She has all she needs there. The manager and nurses keep me informed with everything that is happening.
I am very happy with Westwood House.

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Review from Nikki M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are perfect. I phone every night and staff are always polite and keep me informed. I have no problems - my mum is well looked after and I have no concerns with Westwood House. The home manager and staff keep me updated, regarding the pandemic. My visit today was lovely.

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Review from Alice T (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't complain. The service is good and the staff are helpful. Sanctuary Care Company could be better, regarding invoicing.

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Review from R C (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westwood House have worked very hard through this pandemic and have done their best for Mum. The nursing and activities team deserve a special mention for going the extra mile with regular updates and facetime contact. The manager and admin staff have always shown great compassion and understanding,
so well done all round. NB Please note I have chosen mainly good's for my ratings. This is fair as I have had very limited insight, due to Covid.

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Review from Elaine W (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to this home to visit my mum who has been in the home for four weeks. The staff were very friendly and efficient with the new Coronavirus procedures. Only seen the reception and my mums room.

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Review from Thomas G (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Hygiene procedures thoroughly carried out, which inspires confidence in my mother's care.

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Review from K H (Granddaughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Testing and visiting very smooth. Questions I had answered clearly, so I had a good understanding of what to do. Loved the visits.

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Review from Jackie H (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My review is from a very short period of time my mum was in care at Westwood (Oct 2020 - Jan 2021). I have not been inside the home to provide an honest review.


I appreciate COVID is very challenging for staff and management. My experience with Westwood has been overall poor given the inconsistent

information provided to myself and other family members about mums care and unfortunately valuables lost or misplaced within the home. Mum's behaviours changed completely and I felt the need to move mum to another care home to meet the needs of her care. In trying to do so there was a lack of co-operation from Westwood to other care homes enquiring about mum's needs which I felt was completely unnecessary and unjustified.


I'm sure staff are doing their best however I felt Westwood was not the best care home for mum's condition. Therefore, I moved her to another care home which is closer to the family and meets mum's care needs.


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Review from Iris S (Brother of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in this care home for over a year and his room is lovely and clean. The staff are good with him and he has his personal stuff, that gives him comfort. When in normal times, I would go up at any time, to see him but, with covid, I was only getting garden visits on Sundays but they
kept us updated with news letters every month. This was good to tell us what was going on or they would phone to let me speak to my brother. If I have any questions, I ask the nurses about it. It seems to be a good home and the staff are good.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for your kind words about our home and team at Westwood - your feedback is so appreciated. Best wishes, Fae.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Westwood House Care Home is calculated as follows: ( (159 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Maureen

Maureen Connolly

Job Title: Housekeeper Supervisor

Joined: 2016

I have worked at Westwood for almost 7 years and I enjoy everything about my job, there is never a dull moment.


The residents are amazing, they are so witty and always put a smile on your face. I have a great relationship with residents and family members. I give 100 per cent to enrich the lives of the residents, after all, it is all about them.


Shein

Shein Mwale

Job Title: Nurse

Joined: 2022

Since moving to the UK as an international nurse, I have had a rewarding experience working at Westwood House, where I am giving residents the support and care they need.


Developing a feeling of community, attending to their medical needs, and forging deep bonds with residents and their families are all part of my role.


My job at Westwood House Care Home is genuinely satisfying because of the gratitude I receive from the people entrusted to my care.