Westwood House Care Home

1 East Milton Grove, East Kilbride, Glasgow G75 8SN
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9.7 61 Reviews
  • Westwood House Care Home, Glasgow
Tucked away in a peaceful spot of East Kilbride, Westwood House has a warm, family feel. The team provide nursing, dementia, palliative and respite care and are devoted to enriching the lives of their residents each and every day.

Family and friends are embraced into life in the home and are welcome to visit at any time, giving them a real sense of belonging.

The south-facing gardens are glorious and a real haven for birds. With raised planters they are beautifully landscaped, with a rockery and a large seating area.

There is so much going on at Westwood House, with a wide range of engaging activities on offer, including animal visits, with Shetland ponies always going down a treat. Many of the residents enjoy baking, while others prefer reiki and reflexology sessions. And there are regular visits from a mobile hairdresser.

The team at Westwood House follow the Care about Physical Activity program (CAPA), which is led by the Care Inspectorate, so there are regular gentle exercise sessions to keep residents as active as possible.

There are some lovely areas to relax in, from the conservatory to the welcoming lounges and dining room. Residents enjoy delicious, home-cooked meals every day prepared by the home’s chef. There is everything from stews and roast dinners with all the trimmings, to a firm favourite for so many residents – fish and chip Friday. And there are home-made treats each day for dessert and afternoon tea.

The bedrooms are spacious and well decorated, offering a place for residents to relax and feel at home. Everything is provided, but residents are welcome to bring small items of furniture, ornaments and pictures, to make their bedrooms truly their own.

As well as providing nursing, dementia and palliative care, the home’s respite care breaks are perfect if you are caring for a loved one at home and need a short break yourself.

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Care Provided by Westwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Catherine Dodd (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Westwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,336

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1336, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Westwood House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends welcome to visit anytime, but please keep lunch and dinner times free as this is a busy time.


  • Parking

  • Parking is freely available, with visitor spaces close to the home.


Westwood House Care Home Reviews (61)

Total of 61, showing 41-60
9.7

Westwood House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 19 reviews in the last 2 years. Over all time Westwood House Care Home has 61 reviews.

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Review from Nicola M (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has returned to the home after a stay in hospital. The staff have been extremely helpful and considerate towards myself and my mum. I know that she is getting the best care possible and can now look forward to seeing my mum's health improve. The manager and her nursing staff update me daily on
Mum's progress.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for taking the time to review our home - we do hope your mum recovers well. The home will really appreciate your kind words. Best wishes, Fae.


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Review from Elizabeth R (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood House has done an amazing job under the circumstances. It has been really difficult with the lack of communication and visits to our mum.
The activities co-ordinators have been amazing, as I'm sure all the staff are. They both have fantastic connexion with our mum. They just know how to lift
her spirits. What a difference in our mum, she loves happy upbeat people, and they are certainly are.
You can see the fun and laughter they have together on the video calls, it certainly puts our minds at ease that mum is happy, well cared and loved. I call every day for an update on mum; the staff are so friendly, upbeat, never a problem; they are always happy to give me an update.
Its must be very stressful for all staff at this difficult time.
As a family, we thank them for their commitment to the job!
You are all amazing.
On a personal note, the whole care home team have show our family great compassion with the loss of our dad. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for such kind words about our home and team - it really is lovely to hear, and I am sure they will appreciate it greatly. Best wishes, Fae


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Review from A B (Niece of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff really friendly and supportive through Covid-19. My uncle is always well presented and appears happy.
Staff really good at planning with any updates and keep in touch through Facetime with my relative.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for taking the time to review our home and for your kind words about our team. We really appreciate it. Best wishes, Fae


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Review from D L (Son of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's hard to review a place when I can't get in to see my dad but from what I can tell the care seems good. My dad seems okay though. There's a little bit of confusion regarding belongings but that's what my dad says and sadly he is confused more and more.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for taking the time to review our home and for your kind words about our care. Our team are always here for you if you need to talk. Best wishes, Fae.


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Review from I G (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Mum's care in Westwood House Care Home.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for taking the time to review our home - it is wonderful to hear how pleased you are with the care our team provides.


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Review from J H (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoyed visiting my mum, it was nice and relaxing. The staff were lovely.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for your kind words about our home - we are glad you enjoyed your social distancing visit.


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Review from John M (Husband of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers and staff are brilliant. Would not like to have my wife anywhere else.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for such kind words about our home - we really appreciate it.


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Review from Stephen L (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great set up by the staff for meeting.

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Review from M M (Wife of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Until recently, the care was good. My husband was clean, tidy, well-shaved etc. In the past few months, since lockdown, isolated in bedrooms and care does not seem as good. Just last week, when we saw him, (through the bedroom window) he was in a very unkempt state. Not shaved, which looked like for
a few days and don't know when his hair was last washed or brushed. He was only dressed in a t-shirt and underpants and had no trousers on. The chair he was sitting on had two hooded tops and a pair of trousers on it (clothes not being put away). I would also like you to know that an expensive electric razor went missing from his room and was never found at the end of last year. The bedrooms were left unlocked at that time and other residents were known to wander into rooms. After complaining, doors were locked when unoccupied. The manageress told us to buy another razor and we would be refunded. So far we have not managed to do that as we don't always have a spare £60.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you for taking the time to review our home, your feedback is truly invaluable to us. I believe you have now spoken to our Home Manager about the above and that your husband has been given a new razor. We are always here to help, so please do not hesitate to get in touch going forwards. Best wishes.


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Review from C D (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad gets good care and feels comfortable. Because of this virus at the moment, I know they are busy but I would like a bit more contact when I try to call to find out how he is.

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Review from D R (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of individual care particularly impressed with the drum kit bought for dad by the activity coordinator as dad used to be in a band. He loves it and it has lifted his mood. Very impressed by this assessment of his needs. Dad gets a good level of support from staff as I do.

Reply from Fae Doherty, Senior Marketing Officer at Westwood House Care Home

Thank you so much for your lovely review - it's wonderful to hear about the drum kit, and how this has positively impacted his life. The team will be thrilled to read your kind words. Best wishes, Fae.


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Review from Catherine M (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly. Good communication with family members. I feel mum is safe and well looked after.

Reply from Joanne Ward, Home manager at Westwood House Care Home

Thank you for your kind review


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Review from A H (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled and happy here. She is well looked after and all her needs are met.
Staff are very approachable and always try to help.

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Review from D M (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since this is a relatively small home, it is more like 'home'. The accommodation is of a good standard although at times the common areas could do with better control of temperature e.g. air conditioning. The staff are friendly and provide excellent quality of care. All in all, my mother has improved
over the time she has spent here. I am pleased that my mother is in this home.

Reply from Joanne Ward, Home manager at Westwood House Care Home

Thank you very much for your kind review.


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Review from Carol N (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Westward House in march and has settled in extremely well. It is a very homely, caring atmosphere at all times. She enjoys the food and has put on some weight since she went in. The staff are all wonderful, very caring and nothing is too much trouble. There are lots of activities
and the lady in charge is so enthusiastic. I am very happy with the care received by my mum in Westwood House.

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Review from Carol B (Wife of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in for respite. I would recommend to anyone as he is made to feel welcome and had good care. You felt he was safe and it was very clean.

Reply from Joanne Ward, Home manager at Westwood House Care Home

Thank you for your review, I'm glad we made you both feel so comfortable.


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Review from R R (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my father became resident at Westwood House, he was treated with the utmost dignity and care and respect. His needs were always at the forefront of the staff's thoughts and his care was excellent. All the staff I witnessed, treated every resident the same way. My father was very content at
Westwood House.

Reply from Joanne Ward, Home manager at Westwood House Care Home

Thank you for your kind words. Your father was a real character in the home and is sadly missed.


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Review from Celia H (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent organisation. Caring, proficient staff in all sections. Nursing, carers, laundry, cleaning, catering, management, staff. All doing a difficult job.

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Review from S B (Son-in-law of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and answer any questions regarding my father-in-law and always made to feel welcome.
A real home from home.

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Review from E A (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say! The new manager that has taken over is like a breath of fresh air! The home is clean and tidy, my dad is always well looked after and the activities lady always has something on the go. I can't rate the home any higher.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Westwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Westwood House Care Home is calculated as follows: ( (159 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Maureen

Maureen Connolly

Job Title: Housekeeper Supervisor

Joined: 2016

I have worked at Westwood for almost 7 years and I enjoy everything about my job, there is never a dull moment.


The residents are amazing, they are so witty and always put a smile on your face. I have a great relationship with residents and family members. I give 100 per cent to enrich the lives of the residents, after all, it is all about them.


Shein

Shein Mwale

Job Title: Nurse

Joined: 2022

Since moving to the UK as an international nurse, I have had a rewarding experience working at Westwood House, where I am giving residents the support and care they need.


Developing a feeling of community, attending to their medical needs, and forging deep bonds with residents and their families are all part of my role.


My job at Westwood House Care Home is genuinely satisfying because of the gratitude I receive from the people entrusted to my care.