Whitehills Care Home

Scholar's Gate, Whitehills, East Kilbride, Glasgow G75 9JL
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9.4 62 Reviews
  • Whitehills Care Home, Glasgow
Whitehills Care Home, a short distance from the centre of East Kilbride, has been purpose-built for effective care delivery, being an ideal environment in which to achieve a satisfying retirement with access to talented carers.

As well as being suited to the needs of older people with a physical frailty, Whitehills also specialises in care provision for adults diagnosed with dementia.

Respite care is also available and the home's homely qualities are furthered by a recreational programme that encourages residents to pursue their own personal interests.

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Care Provided by Whitehills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Hampson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Number of floors: 2

Funding & Fees Guide for Whitehills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restriction on time, day or duration of visiting the Care Home


  • Parking

  • Parking is available on site


Whitehills Care Home Reviews (62)

Total of 62, showing 1-20
9.4

Whitehills Care Home has a Review Score of 9.4 (9.385) out of 10, based on 16 reviews in the last 2 years. Over all time Whitehills Care Home has 62 reviews.

Overall Experience

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  • 19
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Date Published

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Review from J C (Cousin of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin wasn't in very long but all the staff made her feel welcome and did everything to help settle her in.
Can't thank the staff enough. They do an amazing job.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your kind comments. I will be sure to pass these onto the team.


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Review from S G (Friend of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I previously left a review on this care home stating I was unhappy with the management, this was aimed at Thistle Health Ltd and not the actual Management who work there day to day. Since the new manager started she has done everything we asked to get the best possible care for our relative. We have
no problems with her and will be sad to see her leave the care home.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for taking the time to update your review, we appreciate your feedback and I will pass on your comments to the wider team. Thank you again.


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Review from D E (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum went into Whitehills Care Home in September 2019. It was a difficult time for her and the family as she was suffering from dementia. The staff were and have always been full of care and attention for Mum. As a family, we got to know many of the staff and they were always welcoming and friendly.
Mum wasn't always the easiest of residents for the carers and nursing staff but their professionalism shone through and they were always able to settle Mum. The home is clean and the food is well-cooked. Right up to the end, Mum scoffed down everything!
Mum was always clean and dressed when we visited and seemed to be comfortable and content.
Sadly we lost Mum last week after 5 years which is heartbreaking but the manager and all the staff have been so kind to us. It's so clear how much they care for their residents.
I would recommend Whitehills to anyone facing the difficult decision of putting a loved one into care.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you so much for your lovely review. It was our privilege to have your mum with us for five years and we will always remember our 'Mrs E' with fond memories.


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Review from Lorna T (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a particularly difficult resident, to say the least, but this doesn’t stop the staff from continuing to give her the best of care and encouragement. I have heard the kind way staff talk to the residents even when they don’t know I’m there. The staff have also helped me deal with the difficult
situation of having my parent in a care home and are very supportive and have suggested coping mechanisms which have really helped me. The medical team keep me informed at times of any medication alterations and keeps a detailed log which they are happy to share at any time. Everyone is really friendly and approachable, nothing is too much trouble. I would have no hesitation in recommending Whitehills Care Home.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for your review, Lorna, we are so happy to hear about your positive experience.


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Review from L A (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly professional and caring. Even meeting the staff outside of the home they know who you are it's like being part of a family. Staff are always trying to improve things like changing the menu with the help of residents and families to provide meals that the residents want to
eat.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for your kind comments, I will be sure to pass them onto the full team.


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Review from J B (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can visit my dad at anytime during the day and have been in most days since he became a resident. The office staff, nurses, carers and all other staff are always very friendly and welcoming when you visit. I am always kept up to date with anything regarding my dad and the nurse is always advising
me of any problems. I am very happy with the care and attention given to my dad since he arrived. I feel as if I actually have my proper dad back now as he is now a different person from what he was. He is now getting 24-hour care, getting washed and having three good meals a day. I am very happy with all the care and attention given to him and in his own words 'I am loving it here and everyone is so nice'. The staff all do a fantastic job and are worked very hard at times but are always happy.

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Review from L Y (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been very welcoming to not only my papa but myself and my children. Any problems or requests are dealt with promptly and I am kept up to date with all information regarding the care of my papa. My papa is also very happy with the care he receives and has built some wonderful friendships
with staff and residents since his arrival.

Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for your positive review, I am delighted to hear that both your papa and your family feel welcome and listened to in the home. I'll pass on your review to the rest of the team


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Review from J M (Partner of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner really likes the home and is a lot happier all staff are amazing and friendly and very helpful also the management are amazing they also keep you updated with what’s gapping in the home thanks to them my partner is happier now.

Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for taking the time to leave a review for Whitehills, I am glad that your partner is happy in the home and I will pass your kind comments onto the rest of the team


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Review from L C (Daughter-in-law of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been very good at meeting my mother-in-law's quite complex needs. Communication has been excellent particularly updates when my mother-in-law has been unwell and had to see the doctor or go to hospital. Staff do an excellent job in spending time with residents and encouraging them
to move as much as possible. My mother-in-law has been incredibly complimentary about the food which is great for us to hear. Rooms are always very clean and staff are always polite and friendly. Having a relative in a care home often causes a lot of anxiety but this has been reduced by the great staff at Whitehills.

Reply from Stacey Bicker, Care Home Manager at Whitehills Care Home

Thank you for your lovely review, it is heartwarming to hear of your experience with Whitehills Care Home. I am glad that we have provided a great service for you all and appreciate you taking the time to leave a review. Thank you.


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Review from A H (Niece of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt unfortunately was only in the home for a very short period of time but the staff before, during and after her stay were so helpful to us and explained everything clearly making the whole process so much easier than we thought. The nursing staff in particular were very attentive and made sure
my aunt received the care she needed. I cannot fault anything about the home or the people there.

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Review from Robert T (Brother of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother was in the care home for weeks the staff from his first day were excellent. He was well looked after.
The staff took time to discuss him during our visits and making sure he was comfortable and settling into his new surroundings.

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Review from Rhonda H (Private Carer of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady I am a foster carer for has respite breaks in this home. She is so well cared for and they provide a seamless service in accordance with my provided care plan.
She has made friends thanks to the support of staff and her days are filled with concerts, hobbies, music and crafts. I myself have
40 years of working in various care settings via NHS and Local Government so I feel well equipped to judge what is a good establishment, ergo, I am compelled to give praise where I feel it’s due. This is one of few places that recognise the need for respite provision in order that carers can sustain the resident at home longer than if they had no help. Praise to the Matron and her staff as they have excellent attitudes towards the people who use this service, not an easy task and especially in the current situation we now find ourselves in with such poor service from NHS to support other care providers since the pandemic. High standards are difficult but Whitehills meet my expectations.

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Review from Michael G (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident within Whitehills Care Home until he recently passed away. I cannot speak highly enough of all the social care and nursing staff. They provided a high level of support and care for him through a very difficult period of time and made him feel comfortable throughout. The staff
also provided significant support for my extended family, who had to travel from elsewhere in the UK and made sure they were looked after whenever they visited. As a family we are happy my father spent his last days in such a caring place. Many thanks

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Review from Cecilia M (Niece of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would visit on different days and times - no specific schedule. My aunt was always clean, dressed and well-presented. The home always looked and smelled clean. The staff always welcoming. My aunt was looked after really well and the staff engaged her with fondness and respect. At the end-of-life vigil,
the staff were phenomenal, not just with my aunt but with the family sitting vigil. Thank you to all.

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Review from H M (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away in Whitehills Care Home. During her stay there (just over three years). the staff couldn't have cared for her more. As a family, we will be eternally grateful for the love and attention shown during her time there. They were so respectful at the end too, ensuring she left
with as much dignity as when she arrived.

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Review from Wilma B (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in January 2020 just as Covid was starting. The staff organised so much for the residents to participate in. They stopped the days being so long. My mum sadly passed away on the 17th of February 2023 and as she declined she was given so much care and respect from all the team.
I cannot recommend highly enough.

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Review from L T (Niece of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care and respect given to my aunt during her active time in the home but especially during the six days of her end of life. The support provided to her family is priceless.

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Review from Gordon R (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm satisfied with basic general care, though, despite numerous emails from me, my mother's specific personal care is still far from what it should be. For example, being left overnight on occasion with no toilet paper or/and paper towels in her bathroom. How do I know? When leaving on different nights
after visiting, I pointed this out, only to be told they were completely out of toilet rolls, or that only the day shift had access to supplies. This was later contradicted by another staff member, so the choir aren't singing from the same hymn sheet. Also, despite being told my mother's hearing aids would be checked every two hours (after complaints from me that sometimes there weren't even any batteries in them, etc), there have since been instances where the battery compartments have been left open, thereby reducing or obliterating their effectiveness.
Some staff are friendly and helpful, others less so. Some try, some don't, going by the inconsistent results.

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Review from Ann-Karin B (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled into the home and happy with the staff as if they are family.
We, as a family, cannot express our gratitude to the very hard work that the staff and management put in daily - fantastic teamwork. Thank you all.

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Review from Denise S (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home and very clean.

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Current Review Score: 9.4 (9.385)

Overview of Review Score

The Review Score of 9.4 (9.385) out of 10 for Whitehills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Whitehills Care Home is calculated as follows: ( (126 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 181 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for Whitehills Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

18 Bed Vacancies

posted 04 Mar 2025

Currently we have vacancies for frail elderly clients and vacancies for clients living with a diagnosis of dementia.


Awards / Recognitions (1)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Whitehills Care Home

What types of Care is Whitehills Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitehills Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitehills Care Home have?

There are 106 Single Rooms.

What are the Facilities & Services at Whitehills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitehills Care Home to the centre of Glasgow?

8.5 mile(s) as the crow flies, distance by road may be significantly further.