Whitehills Care Home

Scholar's Gate, Whitehills, East Kilbride, Glasgow G75 9JL
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9.4 62 Reviews
  • Whitehills Care Home, Glasgow
Whitehills Care Home, a short distance from the centre of East Kilbride, has been purpose-built for effective care delivery, being an ideal environment in which to achieve a satisfying retirement with access to talented carers.

As well as being suited to the needs of older people with a physical frailty, Whitehills also specialises in care provision for adults diagnosed with dementia.

Respite care is also available and the home's homely qualities are furthered by a recreational programme that encourages residents to pursue their own personal interests.

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Care Provided by Whitehills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Hampson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Number of floors: 2

Funding & Fees Guide for Whitehills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restriction on time, day or duration of visiting the Care Home


  • Parking

  • Parking is available on site


Whitehills Care Home Reviews (62)

Total of 62, showing 21-40
9.4

Whitehills Care Home has a Review Score of 9.4 (9.385) out of 10, based on 16 reviews in the last 2 years. Over all time Whitehills Care Home has 62 reviews.

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Date Published

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Review from Carol G (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Whitehills Care Home is excellent. The manager is exceptional and her team is very good with my mother. My mother likes her room and she has breakfast, lunch and dinner. She also likes a nice cup of tea in the afternoon.
Everyone (the staff) are so good.

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Review from Matthew M (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Dad's death, Mum required respite care. Though it was in a very difficult time for Mum and the family. The staff at Whitehills Care Home were extremely helpful, friendly and dedicated. Mum's personal care was maintained to the highest standards, the staff supported Mum and family emotionally and
the staff's friendly, caring and approachable work ethic helped make the whole thing a bit more bearable.

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Review from Amanda P (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in August 2022 and immediately the staff made him and us feel comfortable. The staff are dedicated and compassionate about their jobs and go above and beyond for my dad, can't do enough for us when are at his bedside. He is well cared for, looked after and loved as if he was their own.

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Review from A G (Son of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff took fantastic care of my mum and it was evident that the same care was shown to all other residents. The level of care, dignity, respect and love shown to my mum in her final days was above and beyond! It is noted that improvements to the building are ongoing after obvious restrictions due
to the pandemic.

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Review from R M (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made welcome she was comforted by the staff during her stay after losing her husband. Our family have nothing but kind regard and respect for all staff here.

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Review from Ann M (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my mum's care in the home, especially with the caring staff in the Windsor unit. They show compassion and dignity towards my mum which is reassuring for me and the rest of the family. Also, if I need to express any concerns I have, they listen and will sort out the problem. In all, I
am happy with all staff in Windsor.

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Review from Brain F (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Whitehills, the family have been very happy with how our mother has been looked after. Her room is nice, and Mum is eating better here than she did at home. We are hoping Mum will get a permanent place here at Whitehills.

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Review from B B (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that my wife has settled down and seems happy with the staff.

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Review from Margaret M (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a good experience and I enjoyed going to the home to visit my mom. I personally could not fault it.

Reply from Stacey Bicker, Deputy Manager at Whitehills Care Home

Thank you for your kind comments, we appreciate the feedback and will share this with the team.


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Review from Scott T (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just a new resident here so have no complaints. The staff have been good.

Reply from Stacey Bicker, Deputy Manager at Whitehills Care Home

Thank you for taking the time to leave a review, we will share your comments with the team. We look forward to working with you as your loved one settles into the care home.


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Review from Helen H (Sister of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been well taken care of for over five years. I am loath to say she is happy but she suffers from the effects of a brain complaint and frequent seizures. She would only be truly happy if she lived in her own home, this is impossible so she needs to live in Whitehills Care Home. The home
is around a ten-minute drive from my home, so very convenient. I am her guardian and have nursing experience, I am 100% happy with Whitehills Care Home.

Reply from Stacey Bicker, Deputy Manager at Whitehills Care Home

Thank you for your review, we appreciate your comments and will pass these onto the staff team.


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Review from Elizabeth C (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at eight care homes, I chose Whitehills Care Home to move my 95-year-old mum from her previous sheltered house. The staff are so friendly, can't do enough for my mum and it has been the best move for my mum to cater for her current needs. My mum is happy and as a family, we can go and
visit and have quality time with her. I have no hesitation in recommending Whitehills as a care home for loved ones.

Reply from Stacey Bicker, Deputy Manager at Whitehills Care Home

Thank you for your kind words, we appreciate your comments and will share them with the team.


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Review from A R (Next of Kin) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my mother has been in this home I have had several issues.
A lot of the issues have been resolved but some things could still be improved.
Lack of investment seems a big issue.
Too much chopping and changing of staff throughout the units I think. This is very unsettling for residents but also
for myself when I see a new face and wonder how long they will be there for.
Lack of communication was a big issue from the start when my mother was taken in.
The staff involved with my mother have been excellent and have bent over backward for her throughout her stay to date.
Rooms are not very well designed or thought out and are an awkward shape to reposition the furniture.
5/10 - for the actual home and facilities.
10/10 - for staff.
Would I recommend this home if asked? Truthfully ... No, sorry.

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Review from Gavin H (Son of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for over a year and is very happy and complimentary about the care she receives. Every visit I have at Whitehills Care Home is a very satisfactory and enjoyable experience, which is created by caring and friendly staff.

Reply from Stacey Bicker, Deputy Manager at Whitehills Care Home

Gavin,
Thank you for taking time to leave a review for the care home. I will pass your kind words and comments on to the staff team. It has been our privilege to get to know your mum and yourself. We appreciate the feedback.


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Review from D S (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was there for just over 9 years. It was, when she entered, an absolutely fabulous home.
In those 9 years there have been 7 different Managers, 2 of those were absolutely great and ran a really good home.
The home needs substantial investment in decor/equipment.
Almost no activities for the past
3 years, activities staff were used for Covid testing.
This year I had problems with the cleanliness of mum's room a few times and her mattress had to be replaced as it smelled strongly of urine.
We had a rat in her room which was in her wardrobe long enough to chew through a spare duck feather and down duvet in its plastic cover. She was too frail to move home or I would have.
The menu was very stodgy and there had been no fresh fruit for over 1 year - only tinned.
Bath not available in mum's unit as the chair was broken for the past year.
Carers were fantastic and did really care but were let down by poor leadership.
The nurse had to borrow my sister's oximeter to get a reading for NHS Dr as theirs was broken.

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Review from S G (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has called Whitehills Care Home her home since 2015. The staff have become her family and they always treat her with dignity and kindness. Continuity of care has been a major factor in ensuring that Mum feels safe and loved, as her dependence on them has increased significantly over the years. There
are many staff members, who welcomed Mum to Whitehills Care Home 7+ years ago, that are still part of Mum’s day to day care today. For Mum that is a huge positive, as familiarity in a carer/resident scenario is a major factor in ensuring a sense of comfort for her. It’s a team effort and all staff - nurses, carers, laundry, kitchen, cleaning, activities, maintenance and administration are always there to support Mum and myself.

Reply from Christina Simmons, Manager at Whitehills Care Home

Thank you for taking the time to leave such a lovely review, as a management team we will share this positive feedback with the team.


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Review from Pauline H (Wife of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say that my husband had the last 4 weeks of his life being cared for by the wonderful staff at Whitehills Care Home, their care and kindness went without bounds. They not only looked after him but the whole family.

Reply from Christina Simmons, Manager at Whitehills Care Home

Pauline, thank you for taking the time to share your experience of Whitehills Care Home, I will share your kind words with our team. Also, thank you for allowing Whitehills to have the privilege of caring for your husband and being part of his final journey in life. It has been our honour getting to know you as a family and we will hold fond memories of you all.


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Review from E C (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well cared for in the four years she has been in Whitehills Care Home. The staff on the unit are very kind, caring and hardworking and can't do enough for you. My mother is always treated with respect, very happy with the quality of care received in her unit. All staff, laundry, chef,
cleaners and office staff are very welcoming and helpful. The only criticism, I would like bedrooms painted and an upgrade on bathrooms.

Reply from Christina Simmons, Manager at Whitehills Care Home

Thank you for taking the time to provide your feedback which is greatly appreciated. We take all feedback seriously and aim to use this to make improvements within the service.


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Review from B H (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly I would like to thank all the staff at Whitehills Care Home for the amazing work they do there and for looking after my Dad. I know it has been a terrible time for everyone during covid, and the care home did come under pressure with staff illness from covid. But they got through it and things
are looking brighter now. Thank you everyone.

Reply from Christina Simmons, Manager at Whitehills Care Home

Thank you for your kind words and for taking the time to share your experience of Whitehills Care Home, we will share this feedback with the staff team.


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Review from K H (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As a practicing psychologist, I was disappointed in the state of my mother's mental health. She is there temporarily following a hospital operation but is uncertain as to why she is not being allowed to return home eg. staffing of care package or mobility concerns. This is causing her anxiety. There
is a lack of privacy with room doors repeatedly left open by staff such that people can peer in on their way by. When I phone the staff member hangs about to listen to the conversation. My Mum is so fed up and wants to be home. Staff vary for sure but some treat residents like children, standing over them insisting they swallow pills while watched eg. 1000mg of paracetamol four times a day when no pain is present and the pills are not really wanted; this happened in front of me. Mum does not have dementia and has been assessed capable of making her own decisions. I was surprised to find no negative reviews on this site given the newspaper reports of March/April 2020.

Reply from Christina Simmons, Manager at Whitehills Care Home

Thank you for taking the time to provide feedback of your experience of Whitehills Care Home. Unfortunately the current staffing crisis in Health and Social Care is impacting on the availability of care packages within the locality to enable individuals to return home safely from hospital, whilst Whitehills has no influence in this area we are aware of the challenges faced by the HSCP and hospital SW often have no option but to utilise care homes as interim care facilities. We appreciate the subsequent uncertainty and frustration this brings to those waiting for care in the community and we understand that the resulting anxiety and low mood can become a concern. I am pleased to hear that your mother’s pain is being managed effectively using regular analgesia following her surgery, however I am disappointed that some areas of your mother’s care and support have not met your expectation, I hope that moving forward we can work with you and your mother to review these areas of concern.


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Current Review Score: 9.4 (9.385)

Overview of Review Score

The Review Score of 9.4 (9.385) out of 10 for Whitehills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Whitehills Care Home is calculated as follows: ( (126 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 181 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for Whitehills Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

18 Bed Vacancies

posted 04 Mar 2025

Currently we have vacancies for frail elderly clients and vacancies for clients living with a diagnosis of dementia.


Awards / Recognitions (1)

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